The Role of Salesforce Sales Cloud in Improving Customer Experience

The Role of Salesforce
Sales Cloud in Improving
Customer Experience
Salesforce Sales Cloud

Content
• Salesforce Sales Cloud Overview
• Why use Salesforce Sales Cloud, exactly?
• Salesforce Sales Cloud Integration: Business Advantages
• Featured in Salesforce Sales Cloud
• Salesforce Sales Cloud Marketing Cloud Comparable?
• What Distinguishes the Sales Cloud from the Service Cloud?
• How can AwsQuality assist?
5/10/2023 Salesforce Sales Cloud 2

Introduction
A specific Salesforce tool called Sales Cloud was created to assist businesses in
selling more effectively and quickly by centralizing client data, tracking interactions,
promoting teamwork, and automating various duties. It centralizes your customer and
prospect information, enabling sales teams to work more efficiently.
Sales Cloud, based on the extensible and adaptable Salesforce 360° platform,
enables companies to use legacy systems without having to “rip and replace.” In
reality, many businesses use the Salesforce user interface to give users data from
various back-end systems, boosting productivity and the overall user experience.

Why use Salesforce Sales Cloud,
exactly?
By incorporating automated capabilities, Salesforce Sales Cloud CRM reduces time
spent on administrative tasks and frees salespeople to concentrate on completing
business! It provides your sales team with all the tools they need to turn leads into
sales and then devoted customers.
As a business leader, you might get insights into your company immediately, enabling
you to focus your efforts and make choices based on the most recent industry trends.

Salesforce Sales Cloud Integration:
Business Advantages
Effective Teamwork
Salesforce Sales Cloud Services keeps your team organized and effective by providing
tools for teams to engage, communicate, and exchange information.
It allows managers to impose restrictions on who can share contact information with
certain organizational divisions.
Because of this, private information is continually safeguarded while remaining
available to those who need it. And those authorized only will have access to any
potentially sensitive information.

Business Advantages
Improve Your Business Understanding
All users have access to reporting tools through Salesforce Sales Cloud, enhancing
your capacity to comprehend your company’s performance.
Managers create reports based on KPIs like revenue or the number of sales closed to
identify the team’s strengths and weaknesses. Employees are more likely to feel like
they are part of a successful organization when they know how their actions affect
success rates and metrics at the corporate level.

Business Advantages
Improve your Marketing Strategy
A dynamic, unified view of customer interactions or activities across both traditional
and digital channels is made available to sales teams by Salesforce Sales Cloud.
It makes it simple to uncover up-sell and cross-sell chances based on past client
purchasing trends or any other information that would help you to give the best
possible customer care.

Business Advantages
CRM Options that Use the Cloud
Salesforce Sales Cloud was developed to facilitate contact collaboration, workflow
organization, deal tracking, and task setting. Additionally, you may access it from
anywhere to get the most recent information on the state of your company whenever
you need it.
With the help of the Salesforce mobile app, you can access this information from
anywhere. To successfully close deals, you can also use this app to access all data
and workflows securely.

Business Advantages
Mobile App
Using the platform’s mobile app, users can access the platform from a smartphone or
tablet. To stay on top of essential information, you can use it to analyze your data,
reports, or calendars in real-time.
Employee productivity increases when they have access to this information, which
eventually raises income for your business.
Innovative CRM technology, improved sales productivity, and contact management
are just a few mobile app features.

Business Advantages
Easy Business Collaboration
Salesforce Integration provides several well-liked options enabling you to upload files
and documents directly to cloud storage, whether alone or with a team.
Employees will save time because they won’t have to download data from one
platform and upload it to another to share it.
This makes it possible for teams working under a tight deadline to bypass the
laborious process of downloading, uploading, or sending each email one at a time.

Featured in Salesforce Sales Cloud
Automation Of Workflows For Approvals
You may automate routine process tasks and client endorsements using Salesforce
Sales Cloud. You get immediate access to all kinds of endorsements, product details,
discounts, and recommendations through the Chatter feed.

Conversation
This clever technology can create a completely functional and well-optimized social
media connectivity platform. It assists in creating a completely secure platform for
the team to communicate about leads, projects, and work in progress. You may check
the resources that are accessible, view the status updates of various activities, track
productivity growth, and inform all collaborators of the discussed issues.

Forecasting Sales
Sales Forecasting tools in the Salesforce Sales cloud allow you to collect in-line
editorial quirks. Based on your forecasts, you can customize the projection sections
and get real-time multi-currency support.

Opportunities And Quotations
Discover the immediate highlights based on the most recent assignment
modifications made by team members. Access the most recent bid prices, quote
information, discussion of strategies, competition strategies, and more.

Statistics
The intelligent data produced by data analytics provides a clear picture of the issue,
which also encourages better decision-making. Use the forum for group conversation
to analyze the issues and generate insightful reports. This aids in examining
unmistakable signs of your customer service, sales numbers, application
performance, and third-party data. Discover the various analytics tools available,
including those for creating tables, charts, fields, and groups.

Email Integration and Additional Marketing Tools
The routinely used email apps are integrated with this function without requiring you
to switch to anything else. Regarding marketing tools, you may manage sales,
establish advertising campaigns, and generate leads. Additionally, you can oversee
and manage the results of the campaign investment.

Management of Contact
You can manage your relationships and communications with customers with the help
of Salesforce Sales Cloud. Salesforce gives you access to vital information about your
contacts and their activities with your business from a single interface. Customers’
social data can help you better understand how they behave when using any good or
service.

Salesforce Sales Cloud Marketing
Cloud Comparable?
Salesforce Sales Cloud And Marketing Cloud Integration are related because they are
part of the Salesforce CRM package. Both are employed to monitor leads with the
ultimate objective of turning them into clients. However, the solutions place varied
emphasis on certain phases of the client’s lifetime. Salesforce Sales Cloud is designed
to close deals and generate income, whereas Salesforce Marketing Cloud is meant to
find leads and direct them toward your product or service.

What Distinguishes the Sales Cloud
from the Service Cloud?
The “Sales Cloud” refers to the salesforce.com “sales” module. It comprises
campaigns (within restrictions), Leads, Accounts, Contacts, Contracts, Opportunities,
Products, Price books, and Quotes. It has capabilities like Web-to-lead and auto-
response rules to facilitate online lead capture. You use this to generate income
because it is made to be a start-to-finish arrangement for the entire sales process.

What Distinguishes the Sales Cloud
from the Service Cloud?
The term “Service Cloud” refers to the salesforce.com “service” (as in “customer
service”) module. It contains Cases, Accounts, Contacts, and Solutions. The additional
capabilities include the Public Knowledge Base, Web-to-case, Call Centre, Self-
Service Portal, and customer service automation (such as escalation and assignment
rules). It is designed to make it possible for you to respond to past, present, and
future customers’ requests for assistance with a product, service, billing, etc. You use
this to make people happier.

How can AwsQuality assist?
From the ground up, AwsQuality assists you in setting up and managing your
Salesforce cloud. All of the Salesforce Clouds, including the Salesforce Sales Cloud,
have Certified Consultants on the AwsQuality team. We help both new and current
clients use the platform more extensively. Salesforce implementations are carried out
by AwsQuality using a creative methodology. Projects are finished on schedule and
budget.
Original Content: Salesforce Sales Cloud

Meet our team
Chris Taylor
Customer Success
Manager
Monis Javed
Chief Executive Officer

Summary
At AwsQuality, we believe in giving 110% . As a leading Salesforce ISV
partners in India and USA, we have professional Salesforce Certified
Consultants team who have technical experience in various area like
CRM Migration, Web App Development, Mobile App Development,
Implementation, Maintenance, Integration and Consulting.

Thank you
info@awsquality.com
www.awsquality.com

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