Chatbot in the library
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This document discusses the use of chatbots in libraries. It introduces chatbots as computer programs that simulate conversations. It then describes how chatbots can handle common questions and repetitive searches, potentially replacing some human interactions. The document outlines a chatbot project at the University of Nebraska-Lincoln called Pixel, which aims to answer directional questions and guide users to resources. It concludes that chatbots can answer library questions and serve as an artificial intelligence reference tool to free up librarians for other tasks.
Chatbot in the library
- 1. CHATBOT IN THE LIBRARY: IT IS TIME?
- 3. INTRODUCTION A chatbot is conversation agent, a computer program designed to stimulate an intelligent conversation with users via auditory or textual method
- 5. FUNCTION OF CHATBOT To handle common directional and predictable question Can be replace the experience someone gets in a reference interview. Chatbot can handle known repetitive search by programming the search into the bot responses.
- 6. REASON OF CHAT SERVICES USED (graduates and undergraduates) Quicker Heard good things about the services Did not like asking question in person. Library was too far away Was the only place to go
- 7. DEVELOPMENT OF PIXEL CHATBOTS PROJECT University of Nebraska-Lincoln Pixel chatbot is design to answer directional questions (service and policies, and to direct chatters to general purpose resources) To find the balance between the user’s need for quick answer and the need for the chatter to understand the research process Pixel chatbots have this simple list of pick-up lines is designed to guide the chatter back to a topic Pixel can answer
- 9. CHAT SERVICES UNIVERSITY OF NEBRASKA-LINCOLN
- 10. CONCLUSION • Chatbot can answers question about the library and consider as artificial intelligence technology for reference services in the library • Freeing librarians for more duties that require the skills that are unique to humans.