Intranet Usage Survey
6 likes14,327 views
The document is an intranet usage survey with the purpose of optimizing the corporate intranet by gathering employee feedback on usability, usage, and content. It contains questions about how often and how employees use the intranet, how easy it is to navigate and find information, and how up-to-date different department sections are. Employees are asked to provide ratings on scales as well as written feedback on resources used and desired additions to help improve the intranet.
Intranet Usage Survey
- 1. Intranet Usage Survey Purpose The purpose of this brief survey is to help us optimize our corporate intranet in order to provide employees with easy access to information and resources they require. Our goal is be proactive with monitoring usability and usage, so please provide constructive feedback that we can incorporate into our strategy. All surveys will be completed anonymously, so please be candid with your feedback and provide details. Instructions Some questions are Yes/No, while others provide a scale to rank your answers. Please circle the response that best represents your view. Please circle N/A for any questions that you are unsure of, or don’t have enough experience to comment on. Following is an example of the scaling system. EXCEEDS EXPECTATION UNACCEPTABLE 10 9 8 7 6 5 4 3 2 1 N/A General Intranet Usage How often do you use our Intranet to access information and/or resources? DAILY WEEKLY MONTHLY RARELY NEVER If you DO use the Intranet regularly, please tell us how you are currently using it:
- 2. If you DO NOT use the Intranet regularly, please tell us why you are not using it: Intranet Usability & User-Friendliness I can easily find the information I am looking for: VERY EASY VERY DIFFICULT 10 9 8 7 6 5 4 3 2 1 N/A The Intranet’s Search functionality works well to assist my navigation: WORKS WELL NOT HELPFUL 10 9 8 7 6 5 4 3 2 1 N/A My remote connection to our Intranet is fast and loads pages quickly: QUICK LOADING VERY SLOW 10 9 8 7 6 5 4 3 2 1 N/A I am aware of what information and resources available on the Intranet: VERY AWARE UNAWARE 10 9 8 7 6 5 4 3 2 1 N/A Navigating the Intranet is simple & intuitive from an end- user perspective: VERY INTUITIVE NOT INTUITIVE 10 9 8 7 6 5 4 3 2 1 N/A The Intranet is well organized to provide quick answers to my
- 3. questions: WELL ORGANIZED POORLY ORGANIZED 10 9 8 7 6 5 4 3 2 1 N/A When I have an idea for new Intranet content, I know who to ask for it: KNOW WHO TO ASK HAVE NO IDEA 10 9 8 7 6 5 4 3 2 1 N/A The content on our Intranet is up-to-date and relevant for my needs: UP-TO-DATE/RELEVANT OUTDATED/IRRELEVANT 10 9 8 7 6 5 4 3 2 1 N/A Intranet Content by Department The Human Resources section provides me with the information I need: EXCEEDS EXPECTATION UNACCEPTABLE 10 9 8 7 6 5 4 3 2 1 N/A Please indicate what Human Resources information or resources you are using: Please comment on what Human Resources information you would like to see added: The Finance section provides me with the information I need: EXCEEDS EXPECTATION UNACCEPTABLE 10 9 8 7 6 5 4 3 2 1 N/A
- 4. Please indicate what Finance information or resources you are using: Please comment on what Finance information you would like to see added: The Marketing section provides me with the information I need: EXCEEDS EXPECTATION UNACCEPTABLE 10 9 8 7 6 5 4 3 2 1 N/A Please indicate what Marketing information or resources you are using: Please comment on what Human Resources information you would like to see added: The Information Technology section provides me with the info I need: EXCEEDS EXPECTATION UNACCEPTABLE 10 9 8 7 6 5 4 3 2 1 N/A Please indicate what Information Technology information or resources you are using: Please comment on what Information Technology info you would like to see added:
- 5. The Sales & Service section provides me with the information I need: EXCEEDS EXPECTATION UNACCEPTABLE 10 9 8 7 6 5 4 3 2 1 N/A Please indicate what Sales & Service information or resources you are using: Please comment on what Sales & Service information you would like to see added: The Operations section provides me with the information I need: EXCEEDS EXPECTATION UNACCEPTABLE 10 9 8 7 6 5 4 3 2 1 N/A Please indicate what Operations information or resources you are using: Please comment on what Operations information you would like to see added: Thank you for completing this Intranet survey. We appreciate your help!