This document summarizes Gail Richards' design thinking action lab assignment. It includes three key takeaways from the course about applying design thinking: 1) Don't make assumptions and get stakeholder perspectives, 2) Stakeholder motivations are at the heart of solutions, and 3) Don't discount any ideas. It also includes a process map and reflection on applying design thinking skills at Gail's real job, specifically around including stakeholder positions and testing ideas.