BS-05
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The document discusses the importance of front desk management and outlines the skills required of a front desk receptionist. A front desk receptionist is often the first impression visitors have of a company so proper training and etiquette is essential. Key skills required include active listening, coordination, speaking, critical thinking, customer service, sales and marketing, dependability, cooperation, self-control, stress tolerance, and attention to detail.
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BS-05
- 2. Introduction • A front office receptionist is often the first face visitors to your offices see. • They are largely responsible for the first impression people have about a company. • The demeanour of a front office receptionist is vital to company operations, and the receptionist’s level of courtesy can have far-reaching consequences. • Proper training for this role is essential, as well as clearly outlining what is expected of the employee throughout her workday. Trainings by Vidya Bhagwat
- 3. Etiquettes of a front office receptionist • Appearance • Phone Conversations • Customer Relations • Electronic Communication Trainings by Vidya Bhagwat
- 4. Skills required by a front desk employee • Active Listening • Coordination • Speaking • Critical Thinking • Management of Personnel Resources • Trainings by Vidya Bhagwat Customer and Personal Service
- 5. Skills required by a front desk employee • Sales and Marketing • Dependability • Cooperation • Self Control • Stress Tolerance • Trainings by Vidya Bhagwat Attention to Detail
- 6. Assignments 1. What skills of a front desk employee do you possess? Prepare a checklist. 2. What customer handling skills should a front desk employee possess? Trainings by Vidya Bhagwat
- 7. Trainings by Vidya Bhagwat