C-RE-5B
Download as PPTX, PDF0 likes653 views
This document discusses customer buying behavior and handling skills for real estate professionals. It covers consumer decision making processes and factors like lifestyle and culture that influence purchases. It also lists key customer handling skills like friendliness, communication, listening, exceeding expectations, and smiling. Frequently asked questions about properties and assignments addressing angry customers and experienced versus first-time buyers are also included.
1 of 6
Downloaded 19 times
More Related Content
Viewers also liked (20)
Ad
Similar to C-RE-5B (20)
Ad
More from abhay33 (20)
Recently uploaded (20)
C-RE-5B
- 1. Session II: Customer Buying Behavior and Customer Handling Skills in Real Estate
- 2. Customer Buying Behaviour • Consumer Choice and Decision Making • Decision Rules • Information Search • Lifestyle and Culture Trainings by Vidya Bhagwat
- 3. Customer Handling Skills to set you apart as a Real Estate Professional 1. Friendliness 2. Communication 3. Listen 4. Exceed Expectations 5. Smile Trainings by Vidya Bhagwat
- 4. FAQs……… 1. 2. 3. 4. 5. 6. How many bedrooms does it have? Baths? Square footage? What is the cost per square feet? What does the market say this home is worth? Is the builder licensed? What is the exact date of project completion? How secured is the premise? And many more……….. Trainings by Vidya Bhagwat
- 5. Assignments 1. How would you handle an angry customer who had an inconvenient experience with one of your agents? 2. What factors of a property would you highlight to a first time buyer with no knowledge of real estate? On the contrary how would you handle an experienced buyer who is well aware of the market? 3. Other than the five skills mentioned above, what other skills do you think you need to possess Bhagwat maximum Trainings by Vidya to ensure customer satisfaction?
- 6. Trainings by Vidya Bhagwat