1 24-11 slides
- 1. Chapter 1Introduction to Operations Management
- 2. Key IdeasHow does OM fit into an organization?What do operations managers do?What are the differences between goods and services?What is process management and why is it important?What is a systems approach?How are decisions made in OM?What is the history of OM?What are key trends in OM?
- 3. OM BasicsOperations Management – “The management of systems or processes that create goods and/or provide services” (Stevenson, 10th Ed., p. 4)
- 4. OM CareersA primary function of an operations manager is to guide the system by decision making.CareersOperations managerProduction analystProduction managerIndustrial engineerTime study analystInventory managerPurchasing managerSchedule coordinatorDistribution managerSupply chain managerQuality analystQuality manager
- 5. OM CareersCheck to see what’s available at www.monster.comwww.careerbuilder.com
- 6. OM CareersSalary Survey Report for Job: Operations Manager Median Salary by Years Experience - Job: Operations Manager (United States)http://www.payscale.com/research/US/Job=General_%2f_Operations_Manager/Salary accessed 1/20/10
- 8. OM in an Organization
- 9. OM in an Organization
- 11. Goods and ServicesOperations Management – “The management of systems or processes that create goods and/or provide services” (Stevenson, 10th Ed., p. 4)
- 13. Goods and ServicesDifferences:Degree of customer contactUniformity of inputLabor content of jobsUniformity of outputMeasurement of productivityProduction and deliveryQuality assuranceAmount of inventoryEvaluation of workAbility to patent designs