10 Crucial Tips You Need to Learn to Keep Your Customers Happy
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Keeping customers happy is important for businesses. Negative customer experiences can cost businesses through time, money and reputation. It is more expensive for businesses to acquire new customers than retain existing ones. Proper customer service planning can help prevent issues and create loyal customers. The customer experience should be deliberately designed based on what is most important to both the business and customers.
10 Crucial Tips You Need to Learn to Keep Your Customers Happy
- 1. to keep your customers happy Richard Kimber
- 2. a year Source: Retail Gazette
- 4. with the service you received
- 6. Research suggests that for every negative experience we encounter…
- 7. it takes experiences to redress the balance
- 8. On Average it costs to acquire a new customer than it does to keep an existing one. more
- 9. expectations
- 10. Don’t confuse this with ‘selling’
- 11. People won’t care about how much you know, until they know how much you care.
- 13. Destroyed in 140 characters
- 15. say about you?
- 17. What’s Most Important to the Business What’s Most Important to Customers
- 18. Not a Sale Katherine Barchetti
- 19. to the complete satisfaction of the customer concerned. in person or via social media
- 21. and how this impacts future business
- 22. of customers Goods or Services from a company after experiencing bad service Source: Retail Gazette
- 23. Your most unhappy customers are your greatest source of learning. Bill Gates
- 24. Customers won’t notice ‘added value’ without the basics
- 26. With proper planning Businesses can…
- 27. Pitfalls caused by poor customer service
- 28. and creating
- 29. 1. Plan it 2. Map it 3. Mend it4. Measure it 5. Anticipate it 6. Manage it
- 30. What customers Feel Think And remember The result of the ‘journey’ they went on to buy what you had to offer
- 31. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. Jerry Fritz
- 32. Don’t make promises you can’t keep
- 33. They do expect you to fix things when they go wrong. Donald Porter
- 34. needs to be deliberately designed, rather than left to chance
- 35. these words!
- 36. the longer they run for, the more they cost! Like Taximeters https://www.flickr.com/photos/fredrege/5300971822
- 37. Author
- 38. Has worked with:
- 39. Get the book here!
- 40. Please join me on