SlideShare a Scribd company logo
Best Practices from Working with 100+ Fortune 500 Companies 

that You Can Use on Monday
10 Steps to Ensure a 

Smooth and Profitable 

Digital Transformation
Evelina Tapia | Connected Work 2018
Take a holistic approach 

to identifying root causes 

of your business problem
Improve your process before 

adding technology to it
Solve business, 

not IT problems
1 2 3
1
Define what 

digital transformation 

means to your organization 

and commit
Define
specific
KPIs
Organizational 

Agreement 

to Pursue
“How we’ve 

always done 

business
How we’ll do
business moving
forward”“
“
2
Remove silos
between
business lines
Contributes 

to waste
Promote 

a culture 

of sharing,
collaboration
Need
Dedicated 

champions
3
Create a roadmap
and strategy 

to execute
Identify and prioritize
areas that need the biggest…
Assign dedicated resources
Empower 

your 

champions
4
Take a holistic view 

of the business problem
People Process Tools
Get to know
your people 

Observe
Process
Enterprise software
has poor usability
100101010101110101010110101011010101001010101010110101101010101010
100101010101110101010110101011010101001010101010110101101010101010101010111010101011010101101010100101010101011010110101010101010101
01010111010101011010101101010100101010101011010110101010101010101
5
Identify problems
before selecting
solutions
10 Steps to Ensure Smooth and Profitable Digital Transformation
Different devices can solve
different problems
Not everything needs 

a tech solution
10 Steps to Ensure Smooth and Profitable Digital Transformation
6
Identify problems
worth solving
Make data-informed decisions about what costs you most and why
Some problems 

are not worth fixing
True impact 

is improving 

a process and 

only then adding 

technology on 

top of it
Revise your roadmap
7
Solve business problems,

not IT problems
Remove 

silos 

between 

business 

and IT
But solve 

business 

problems, 

not IT 

problems
8
Don’t chase

the next big thing 

in technology
YYA !
For day to day business improvements 

IoT, RPAs, AR and VR 

are items further on a roadmap
We are in the 

14th century”
“
– A Client
9
Embrace agile
and learn fast
Today,

improvement 

has to be
agile
Culture shift: 

it’s OK to experiment 

and learn fast
Build proof of concepts, pilot, measure, 

scale only if data supports
10
Track success
and build buy in
Go after low 

hanging fruit
Quick (even if small) wins
Measure,
measure,
measure
Process: 

time on task, 

rounds of revisions, 

errors that come up,
time on manual work,
printing costs etc.
People:
attitudes,
retention,
training
Tools: 

user adoption,
help desk tickets
Build 

business 

cases
11
Word of caution:

you should not
do this alone
You employ 

brilliant people 

but you are not 

a software business
Clients try doing this themselves
Partner
with
experts
Take a holistic approach 

to identifying root causes 

of your business problem
Improve your process before 

adding technology to it
Solve business, 

not IT problems
1 2 3
Thank you.
Evelina Tapia | Connected Work 2018

More Related Content

PDF
Has visibility of user experience become clouded by complexity?
PDF
What 'experience' means for enlightened executives
PPTX
Liberty Mutual drives superior digital employee with Nexthink
PPTX
IDC overviews latest digital workplace research and insights
PDF
Closing the expectation gap
PDF
The Evolution of the Ultimate Digital Employee Experience Platform
PPTX
Experience everywhere: The post-crisis ITSM revolution
Has visibility of user experience become clouded by complexity?
What 'experience' means for enlightened executives
Liberty Mutual drives superior digital employee with Nexthink
IDC overviews latest digital workplace research and insights
Closing the expectation gap
The Evolution of the Ultimate Digital Employee Experience Platform
Experience everywhere: The post-crisis ITSM revolution

What's hot (20)

PDF
Experience Everywhere. How to proactively enhance employee experience across ...
PDF
Three million users and counting: Managing digital employee experience
PPTX
EDEL Technology Consulting Services
PDF
Discussion on service experience with ServiceNow and Nexthink
PPTX
Building 21st Century Smart Workplace
PDF
How do you measure the success of workplace technology you implement?
PPTX
Introduction
PPTX
Digital Transformation by Patrick Bolger
PPTX
Every Business is a software business
PDF
SLA to XLA Workshop, Edinburgh 2019
PPT
Building Worldclass Workplace
PDF
Intergen Interconnect
PDF
Elastic Digital Workplace - Company Intranet, Internal Communication Software
PDF
Making the case for digital. Digital transformation conference, 21 May 2015
PDF
The New Frontier of Lean: the Digital Lean Enterprise by Steve Bell
PDF
Fragile to agile in 24 months: Doing "IT" differently at the NHS
PPTX
Digital Workplace Experience Conference - Reimagine the way work gets done
PDF
Best Practices for an Effective Innovation Process: Mindjet Webinar with gues...
PDF
Beyond Deployment: How IT Can Inspire, Motivate, and Drive Sustainable Adopti...
PPTX
More Human Work and Workplaces
Experience Everywhere. How to proactively enhance employee experience across ...
Three million users and counting: Managing digital employee experience
EDEL Technology Consulting Services
Discussion on service experience with ServiceNow and Nexthink
Building 21st Century Smart Workplace
How do you measure the success of workplace technology you implement?
Introduction
Digital Transformation by Patrick Bolger
Every Business is a software business
SLA to XLA Workshop, Edinburgh 2019
Building Worldclass Workplace
Intergen Interconnect
Elastic Digital Workplace - Company Intranet, Internal Communication Software
Making the case for digital. Digital transformation conference, 21 May 2015
The New Frontier of Lean: the Digital Lean Enterprise by Steve Bell
Fragile to agile in 24 months: Doing "IT" differently at the NHS
Digital Workplace Experience Conference - Reimagine the way work gets done
Best Practices for an Effective Innovation Process: Mindjet Webinar with gues...
Beyond Deployment: How IT Can Inspire, Motivate, and Drive Sustainable Adopti...
More Human Work and Workplaces
Ad

Similar to 10 Steps to Ensure Smooth and Profitable Digital Transformation (20)

PDF
Leadership in Transforming Organizational Competitiveness
PPTX
7 Keys to Mastering the Digital Workplace
PPTX
Digital Transformation Steps
PDF
bly:Optimize Brochure
PDF
It is the IT world
PDF
Digital is more than just technology
PDF
Strategies for Successful Digital Transformation Eflot
PDF
Jijesoft Your Strategic Partner
PPTX
Business transformation by calvella
PPT
Organizational agile transformation
PPTX
Career-and-Industry-Insights-Navigating-the-Future-of-Work
PDF
Sparktivity Digital Transformation Jumpstart
PDF
How to prepare for the digital journey in SSCs?
PPT
E C L004 Dokich 091807
PDF
The Four Essential Pillars of Digital Transformation
PDF
7 considerations to your digital transformation journey
PPT
PDF
Workfront: 11 Marketing Technologists on Digital Transformation
PDF
Clarus White Paper- Six Challenges & Opportunities - 1 (1)
PDF
Operational excellence in the era of digital transformation
Leadership in Transforming Organizational Competitiveness
7 Keys to Mastering the Digital Workplace
Digital Transformation Steps
bly:Optimize Brochure
It is the IT world
Digital is more than just technology
Strategies for Successful Digital Transformation Eflot
Jijesoft Your Strategic Partner
Business transformation by calvella
Organizational agile transformation
Career-and-Industry-Insights-Navigating-the-Future-of-Work
Sparktivity Digital Transformation Jumpstart
How to prepare for the digital journey in SSCs?
E C L004 Dokich 091807
The Four Essential Pillars of Digital Transformation
7 considerations to your digital transformation journey
Workfront: 11 Marketing Technologists on Digital Transformation
Clarus White Paper- Six Challenges & Opportunities - 1 (1)
Operational excellence in the era of digital transformation
Ad

Recently uploaded (20)

PDF
Susan Semmelmann: Enriching the Lives of others through her Talents and Bless...
PPTX
Astra-Investor- business Presentation (1).pptx
PDF
Keppel_Proposed Divestment of M1 Limited
PDF
Robin Fischer: A Visionary Leader Making a Difference in Healthcare, One Day ...
PDF
NEW - FEES STRUCTURES (01-july-2024).pdf
PDF
THE COMPLETE GUIDE TO BUILDING PASSIVE INCOME ONLINE
PDF
PMB 401-Identification-of-Potential-Biotechnological-Products.pdf
PDF
Environmental Law Communication: Strategies for Advocacy (www.kiu.ac.ug)
PPTX
Project Management_ SMART Projects Class.pptx
PDF
#1 Safe and Secure Verified Cash App Accounts for Purchase.pdf
PDF
ANALYZING THE OPPORTUNITIES OF DIGITAL MARKETING IN BANGLADESH TO PROVIDE AN ...
PPT
Lecture notes on Business Research Methods
DOCX
Center Enamel Powering Innovation and Resilience in the Italian Chemical Indu...
PPTX
Board-Reporting-Package-by-Umbrex-5-23-23.pptx
PPTX
IITM - FINAL Option - 01 - 12.08.25.pptx
PDF
ICv2 White Paper - Gen Con Trade Day 2025
PPTX
Slide gioi thieu VietinBank Quy 2 - 2025
PDF
NISM Series V-A MFD Workbook v December 2024.khhhjtgvwevoypdnew one must use ...
PDF
1911 Gold Corporate Presentation Aug 2025.pdf
PPTX
2 - Self & Personality 587689213yiuedhwejbmansbeakjrk
Susan Semmelmann: Enriching the Lives of others through her Talents and Bless...
Astra-Investor- business Presentation (1).pptx
Keppel_Proposed Divestment of M1 Limited
Robin Fischer: A Visionary Leader Making a Difference in Healthcare, One Day ...
NEW - FEES STRUCTURES (01-july-2024).pdf
THE COMPLETE GUIDE TO BUILDING PASSIVE INCOME ONLINE
PMB 401-Identification-of-Potential-Biotechnological-Products.pdf
Environmental Law Communication: Strategies for Advocacy (www.kiu.ac.ug)
Project Management_ SMART Projects Class.pptx
#1 Safe and Secure Verified Cash App Accounts for Purchase.pdf
ANALYZING THE OPPORTUNITIES OF DIGITAL MARKETING IN BANGLADESH TO PROVIDE AN ...
Lecture notes on Business Research Methods
Center Enamel Powering Innovation and Resilience in the Italian Chemical Indu...
Board-Reporting-Package-by-Umbrex-5-23-23.pptx
IITM - FINAL Option - 01 - 12.08.25.pptx
ICv2 White Paper - Gen Con Trade Day 2025
Slide gioi thieu VietinBank Quy 2 - 2025
NISM Series V-A MFD Workbook v December 2024.khhhjtgvwevoypdnew one must use ...
1911 Gold Corporate Presentation Aug 2025.pdf
2 - Self & Personality 587689213yiuedhwejbmansbeakjrk

10 Steps to Ensure Smooth and Profitable Digital Transformation