1.4 build your_svc_cat_final
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This document describes how Service Manager can integrate with various System Center and other line of business management tools to populate configuration items and facilitate automation. Key integration points include Configuration Manager for hardware and software inventory; Operations Manager for discovered objects; Virtual Machine Manager for virtual machines; and Active Directory for user and group data. Service Manager connectors allow bringing in this configuration item data and sending notifications. Orchestrator integration packs allow automating activities across the integrated tools by executing runbooks. This facilitates automated service delivery through capabilities like building and publishing service catalog offerings that invoke runbooks to fulfill requests.
1.4 build your_svc_cat_final
- 5. Configuration Manager Hardware inventory, software inventory, software updates Primary computer owner based on Asset Intelligence data Operations Manager Operations Manager discovered objects Distributed Applications (Service Manager Business Service based on deployed application from VMM Service Template) Active Directory Active Directory data for user, user groups, printers, computers User contact information, organization, notification addresses Virtual Machine Manager Virtual Machines and Virtual Machine Template Configuration Items Service Manager connectors facilitate System Center and Exchange connectivity for CI data and notifications. Orchestrator Integration Packs facilitate automating activities across System Center, LOB and 3rd Party management tools.
- 6. Service Manager Data WarehouseOrchestrator Service Manager Virtual Machine Manager Operations Manager Configuration Manager Active Directory Notifications via Exchange LOB 3rd Party Management Tools Inbound to System Center Bi-directional from Orchestrator Bi-Directional for notifications/reporting Bi-directional run book integration Configuration Items and Automation Data populated into CMDBAutomation commands issued to System Center, 3rd Party tools and Line of Business ApplicationsInbound and outbound notifications and ReportingBi-directional Connector for automation activities and executing automation workflows
- 7. Configuring Connectors in Service Manager
- 8. “Whitelisting” Additional Classes for the SCOM CI Connector
- 10. Action Request Collect Validate Record Execute
- 11. Building a Simple, Powerful and Effective Service and Request Offering
- 13. IMPORT BUILD PUBLISH 1 2 3 INVOKE MONITOR 5 6 CREATE 4 Import Deploy VM Runbook & Data Build „New VM‟ Request Offering Publish „New VM‟ to Service Catalog Create a „New VM‟ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed
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- 15. • Request Offerings • Offering that Consumers request using the Service Catalog • Based on a template • Creates a Service Request or Incident • Defines user prompts for data input • Defines mapping of user responses to properties
- 16. • Service Offerings • Container used to identify and classify standard IT services • Contains one or more request offerings • Consistent display of service- related details including: • • •
- 17. • • • • Private Cloud Offerings Enterprise LOB App Offerings VDI Offerings Development of Offerings
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- 20. View status in work item forms Easily link over to Orchestrator console to view detailed status Retry failed runbooks ORCHESTRATOR Detailed status down to activity level Historical view of runbook execution Input, output and runtime variable data SELF-SERVICE PORTAL Summarized view of status for consumer EMAIL NOTIFICATIONS Notify about progress, failure, or successful completion Rich HTML formatted emails with context data inserted SERVICE MANAGER
- 21. Cloud Services Process Management Pack Model Extensions & Views Project Capacity Pool Cost Center Logical Network Placement Tag VIP Template … Service Request Templates 20+ service request templates • Provision VMs • Project creation • Capacity management Automated work item activity templates Service Catalog Content 20+ request offerings Based on service request templates Runbooks/Workflows New runbooks for Orchestrator and workflows for Service Manager to automate request offering fulfillment
- 22. Configuring Your Self-Service Virtualization Provisioning Offering
- 27. Key Planning Considerations Mapping Requirements to Features Building the Cloud Fabric Developing Runbook Automation Designing Offerings for the Service Catalog Delivering an Optimal Self-Service Experience Register for Day 2 of the Jumpstart Moving from Private to Hybrid Cloud with System Center 2012 and Windows Azure IaaS available at http://www.microsoftvirtualacademy.com/
- 28. ©2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office, Azure, System Center, Dynamics and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.