Service Manager and Orchestrator: Better Together!
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Service Manager and Orchestrator work together to provide integrated IT service management. Some key capabilities they provide together include CMDB, incident, problem and release management, virtual workload provisioning, monitoring, backup/disaster recovery orchestration, and runbook automation. Orchestrator can trigger automated runbooks in response to events in Service Manager to improve IT service delivery and operations.
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Service Manager and Orchestrator: Better Together!
- 1. SERVICE MANAGER & ORCHESTRATOR: BETTER TOGETHER!
- 2. CMDB, Incident, Problem, Release Mgmt, Service Request Virtual Workload Provisioning, Multi Hypervisor, Cloud Mgmt, Self Service OS / Software Deploy, Patching and Settings Mgmt, 3rd party OS Performance, Health, Network, Application Monitoring, Best Practices Backup & Disaster Recovery Orchestration Run Book Automation, Integration
- 7. Service Manager Service Catalog Overview
- 9. Orchestrator
- 10. Orchestrator
- 14. Showcase
- 15. ADDS Service ManagerEnd User End User Active Directory Service Request CMDB Orchestrator Runbooks Self-Service Portal Runbook Activity ActiveDirectory Connector Orchestrator Connector Links to Runbook Relates to CIs Runbook Triggers Runbook Transfers Parameters Initiate Service Requests Initiate Incidents Get-Objects Set-Objects
- 20. Summary • • • •
- 22. Q & A