Art of Supervision - Principles of Management
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The document discusses the role and responsibilities of supervisors in organizations, highlighting their functions such as providing technical knowledge, motivating workers, and communicating with management. It outlines various types of supervision techniques, including democratic, authoritarian, and non-interfering approaches, as well as the qualities that an effective supervisor should possess. The emphasis is on the importance of effective supervision to achieve organizational objectives and meet group needs.
Art of Supervision - Principles of Management
- 1. Welingkar’s Distance Learning Division CHAPTER-16 SUPERVISION We Learn – A Continuous Learning Forum
- 2. Welingkar’s Distance Learning Division Introduction • Good managers oversee the performance of workers. IT is necessary to oversee the performance to achieve early objectives. • Top management oversees the performance of management members and management members oversee the performance of non management members. They are also called as First line managers. Supervisors have different names like foreman, department head, head clerk, charge man, chief clerk, head assistant, inspector, superintendent or section officer etc. We Learn – A Continuous Learning Forum
- 3. Welingkar’s Distance Learning Division We Learn – A Continuous Learning Forum
- 4. Welingkar’s Distance Learning Division Functions of Supervisor • Provides technical knowledge • Gives orders, instructions and implements the rules • Converts the goals, programs, policies and resources into products and services • Creates proper climate • Arranges work assignments, determines procedures. • Arranges tools and materials We Learn – A Continuous Learning Forum
- 5. Welingkar’s Distance Learning Division Functions of Supervisor • motivates workers • becomes an example • hears complaints and helps to solve them • communicates the feelings or problems to the top management • controls the performance • Recommends promotions, transfers and pay increase. We Learn – A Continuous Learning Forum
- 6. Welingkar’s Distance Learning Division Responsibility of Supervisor • Responsibilities towards workers or subordinates • Responsibilities towards management • Responsibilities towards his own functions. • Responsibilities towards his colleagues We Learn – A Continuous Learning Forum
- 7. Welingkar’s Distance Learning Division Qualities of Supervisor We Learn – A Continuous Learning Forum SUPERVISOR Ability to listen Knowledge of the organization Physical appearance Self motivated Self confident Understand and respect the feelings of others Patience Ability to judge the people Complete information Administrative ability Ability to talk well Ability for orderly thinking HonestyTechnical knowledge
- 8. Welingkar’s Distance Learning Division Principles of Supervision • The effective utilization of supervision ensures the achievement of the objectives of organization • Effective supervision is a function of the supervisor • Definition of the role of the supervisor and the acceptance of the organization are responsible for the efficiency of the supervisor We Learn – A Continuous Learning Forum
- 9. Welingkar’s Distance Learning Division Principles of Supervision • Supervisor should analyze his group and decide which course of action helps to achieve the objectives of organization. • The success of any supervisor depends upon the effective fulfilling of groups needs • Group’s survival and its progress towards its objectives are the parameters to judge the efficiency of the supervisor We Learn – A Continuous Learning Forum
- 10. Welingkar’s Distance Learning Division Types of Supervision We Learn – A Continuous Learning Forum Types of Supervision Independent Supervision Democratic Supervision Autocratic Supervision
- 11. Welingkar’s Distance Learning Division Kinds of Supervisor • Bureaucratic regulative • Autocratic – directive • Idiocratic – manipulative • Democratic – Integrative We Learn – A Continuous Learning Forum
- 12. Welingkar’s Distance Learning Division Supervisory Techniques Consultative or Non interfering Democratic or fee rein technique technique Authoritarian or dictatorial technique We Learn – A Continuous Learning Forum
- 13. Welingkar’s Distance Learning Division Consultative or democratic technique • A supervisor takes decision regarding methods or procedures to be adopted only after consulting his subordinates. • All the democratic principles are adopted under this technique. We Learn – A Continuous Learning Forum
- 14. Welingkar’s Distance Learning Division Authoritarian or dictatorial technique • Whatever the methods or procedures are fixed by the management, they should be strictly adhered to by the subordinates. • This technique is suitable where the labour is not properly organized. We Learn – A Continuous Learning Forum
- 15. Welingkar’s Distance Learning Division Non interfering or free rein technique • The subordinates are allowed to select methods or procedures available within the organization. Hidden talents are exposed by the subordinates under this technique We Learn – A Continuous Learning Forum