2011 Company Introduction
- 1. 2011 Company Introduction Copyright © itGenius Australia 2010.
- 2. Managed IT Services – what is it? • Virtual IT Department for Businesses with 5-75 staff members • Fixed-fee, unlimited IT Support • 24/7 Network & Server Monitoring Proactive Maintenance Copyright © itGenius Australia 2011.
- 3. 24/7 Monitoring • We monitor your network 24/7 • Alerts sent to our tech team • Out of hours support response Copyright © itGenius Australia 2011.
- 4. Automated Proactive Maintenance • Daily general maintenance • Virus/Spyware scans • Automated Windows updates • Onsite Proactive Checkups Copyright © itGenius Australia 2011.
- 5. Daily, Weekly & Monthly Client Reporting • Fully transparent reporting • Daily ‘piece of mind’ report Copyright © itGenius Australia 2011.
- 6. 24hr Automated Incident Resolution Problem Automatic Resolution Critical service failed (i.e. Mail service) Force-stop and restart service Bad process detected Kill process and report to technician Low disk space Run disk cleanup wizard Fragmented hard disk Defragment drive after hours Copyright © itGenius Australia 2011.
- 7. What do we deliver? • Maximum uptime • Reliability & asset longevity 99.13% • Staff productivity & stress- free workplace • Measurable results Copyright © itGenius Australia 2011.
- 8. "Intellectuals solve problems; geniuses prevent them" Copyright © itGenius Australia 2011.
- 9. Copyright © itGenius Australia 2010.
Editor's Notes
- #2: \n
- #3: \n
- #4: \n
- #5: \n
- #6: \n
- #7: Alerts for internet connection & server availability\nAlerts of degraded or faulty connections\nDemo of live system, simulating a failed internet connection\n
- #8: Alerts for internet connection & server availability\nAlerts of degraded or faulty connections\nDemo of live system, simulating a failed internet connection\n
- #9: \n
- #10: \n