20110413 TU Delft improve the use of blackboard with support of eesysoft
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Willem van Valkenburg from TU Delft discusses enhancing Blackboard usage through EesySoft, highlighting positive feedback from instructors and students regarding its features, though many remain underutilized. A survey indicated that while users appreciate the platform, they require better awareness and support. EesySoft's application positioning system aims to provide real-time assistance, improving user engagement with Blackboard's functionalities.
20110413 TU Delft improve the use of blackboard with support of eesysoft
- 1. Improve the Use of Blackboard with Support of Eesysoft Willem van Valkenburg, SSC-ICT Education Technology, Delft University of Technology
- 2. Who am I?Willem van ValkenburgManager of TU Delft VLE (Blackboard)Project leader TU Delft MobileDirector TU Delft OpenCourseWareChair of the Dutch Blackboard Usergroup(NLBbUG)Twitter on twitter.com/wfvanvalkenburgBlog on www.e-learn.nlPresentation will be available on http://slideshare.net/wfvanvalkenburg
- 3. TU Delft: Basic Datawww.tudelft.nlTU DelftFaculties: 8Bachelor programmes: 16Master programmes: 39Total number of students: 16,500International students: 14%Scientific staff: 2,700 Number of PhD-theses per year: 260Focal Multi-disciplinary Research Programs: Energy, Health, Infrastructures, Environment.3
- 4. AgendaIntroductionResults user surveySolution of EesysoftQuestions
- 5. Blackboard user since 1999Blackboard Learn 9.1 with Content System Community System (Portal)Blackboard Mobile Learn and CentralWimba Collaboration SuiteDaily >10k unique loginsAround 8k courses (2 years)Introduction
- 6. 104 instructor surveys submitted 664 student surveys submittedUser Survey
- 12. Availability of information for students
- 13. Increasesquality
- 15. Educational resources are up-to-date
- 19. Inflexible
- 20. Takes a lot of time
- 21. Excessive securityE-Learning Support (ELS)
- 22. Conclusions ELSMost of the instructors use ELSThey are satisfied with the responseThe attendance of the workshops is lowReasonsNot all instructors start their classes in SeptemberThey want short instruction video’s at the moment they needed
- 23. What do students think of their courses? (1)
- 24. What do students think of their courses? (2)PositiveInformation up-to-dateWell structuredTestsAnnouncementsAssignmentsNegativeNot up-to-dateNot well structuredNo communicationWrong use of featuresLittle used
- 25. SummaryBoth instructors and students are positive about Blackboard, but…Many of the available features are not being used, because:They are not aware of their existenceThey don’t know how to use itThey want to be supported and informed at the moment of need and 24x7
- 26. EesySoft:Navigation System for Blackboard usersEesySoft’s Application Positioning System (APS) monitors where users are working within an application It provides reports on how frequently a specific functionality is being used Based on the context users can receive support information about e.g. known problems, changes, FAQs, unused functionalityAdvantages:Detailed insight in how BB is being used
- 27. Less helpdesk support needed
- 28. Less training / workshops needed
- 29. Better and more consistent use of Blackboard
- 30. usersA welcomes message for new users (only shown once)
- 31. If users click the link in the welcome message they are shown a video
- 32. Tooltip of a known problem (about guest access and link to work-around)
- 33. Message about a known problem and the possibility to keep informed
- 34. Dashboard with different widgets of information.This can be changed to own look and feel
- 35. Within the dashboard an user can select an help item. It is very easy to embed video’s
- 36. A user can select in his profile how much pro-active support he wants to see