22. Effectiveness of Decision Making & use of ICT
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The document discusses ways to evaluate business decisions including surveying employees and customers about the impact of decisions, and examining sales, profit, and absence figures. It also outlines different types of information and communication technologies that can help with decision making processes, such as using spreadsheets to make forecasts, databases to search for information, word processing and email to communicate decisions, and video conferencing and presentation software to hold meetings.
22. Effectiveness of Decision Making & use of ICT
- 2. Asking employees their opinions on how well they think the decision worked Looking at sales and profit figures to see if they have changed for the better or whether they have taken a downturn Looking at absence rates to see if there is an increase/decrease of people taking days off work Asking customers their opinions using surveys. The market research gathered will provide first hand information.
- 3. Type of ICT How it can be used Spreadsheets • By using spreadsheet software like EXCEL, the managers can make forecasts using cash budgets • Managers can also make graphs which are useful for comparison Databases • Using software like ACCESS, the time taken to search for the information is also much quicker which allows reports to be completed much quicker. Word Processing • Documents can be written on software like WORD to communicate decisions to the relevant stakeholders. The Internet • Research using a number of sources like competitors websites can be completed quickly • Decisions can be communicated quickly using the company’s website
- 4. Type of ICT How it can be used E-mail • A method of communicating written decisions at any time or place using laptops, smartphones etc. Video-conferencing • Allows meetings to take place where consultation can take place without having to travel long distances between offices Presentation Software • Information can be displayed in a clear and easy to read format which allows for the communication of descisions at meetings