Digitisation in 2017
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The document emphasizes the necessity of digital transformation for companies to remain competitive, highlighting benefits such as cost reduction and improved customer satisfaction. It provides guidance on selecting appropriate tools by assessing employee needs, considering integration capabilities, and prioritizing essential features. Additionally, it suggests various cloud tools to enhance productivity, streamline administration, and optimize customer service.
Digitisation in 2017
- 1. Making your company future-proof using the right tools Digitisation
- 2. “Companies that don’t seize today’s technological opportunities run the risk of being quickly left behind by the new competitors whose digital transformation processes are more efficient”
- 3. Benefits of digitisation • Reduce client acquisition costs • Improve user experience • Customise services and products to customers • Optimise purchases, production and maintenance
- 4. Digitise your company: how to choose the right tools?
- 6. Ask employees from different departments about • Struggles • Needs • Goals • Ideas • Suggestions • …
- 8. The biggest roadblocks for productivity? Ipsos’ research shows it’s • Unnecessary administration • Inefficient meetings • Unclear priorities • Complex work processes • Email overload
- 9. Things to consider… • What key processes do we have in place? • Which of those can be improved by tools? • Which features do we need exactly? • What tools do we currently use? • How would we integrate the new tool with other software? • How much will it cost?
- 10. Adjust your tools to your goals and needs
- 11. Nowadays a vast variety of apps and software emerges • What are your priorities? • Focus on your internal research results • Focus on obvious and necessary improvements
- 12. Less is more • Focus on the core aspects – Simple processes – Clean user interface – Excellent customer support • Avoid clunky, feature-rich software
- 13. Gradually digitise your customer service
- 14. Importance for growing IT-providers • Online customer support-tool • Ticketing system – Keep track of questions asked by clients – Connect tickets to clients – Assign a certain employee to the ticket E-care or digital customer service
- 15. • Traditional channels deliver - 57% customer satisfaction • Digital customer services deliver - 76% customer satisfaction McKinsey’s research shows...
- 16. “The more digital the customer service journey, the more satisfied the customers”
- 17. Two important things to keep in mind • Build multiple digital channels for - Email - Social media - FAQ • Evolution, not revolution - Keep traditional channels open - Clear communication to customers and gradual transition
- 18. Consider current collaborations and integrations
- 19. • What are the integration possibilities with other software? • Can the tools work together? • How much work will the integration require? Keep in mind...
- 20. Want to learn more about how to digitise your business? Discover which tools are perfect for SMEs
- 21. So what exactly separates the right tools from the wrong ones?
- 22. What are your priorities when choosing tools?
- 23. In the future, will you be able to... • Adopt new features? • Integrate other tools? • Add new departments to the tool? • Scale and implement new users easily? • Adjust features? – Based on priorities – Current budget Software to help you grow?
- 24. Easy software integration? That allows for • Efficiency • Transparency • Making more informed decisions • Easy integration with tools you use most
- 25. Customisable software? For example: a CRM tool to manage contacts and sales • Being able to add custom - Fields - Filters - Tags - In each stage of sales process
- 26. “Each business, big or small, has unique needs of their own”
- 27. Accessible Easy to use Intuitive Your software should be…
- 28. Want to know more? Check out our blog on choosing the right tools to optimize your business!
- 29. Some helpful cloud tools to get you started
- 32. UNBOUNCE • Make landing pages fast • A/B test landing pages • Quickly adapt them • Integration with other tools
- 33. BUFFER • Social media management tool • Schedule automated posts easily • Analyse ROI and start adaptation
- 35. • Digitise your receipts with smartphone or webcam • Transform into expense reports • Export XPENDITURE
- 37. EVERNOTE • Digital workplace • For all your ideas • No matter what format • Across all your devices
- 38. • Allow teams to spike up their productivity by organising everything in one spot CONFLUENCE
- 40. INVISION • Collaboration and workflow platform • Interactive prototypes of websites and apps • No slow feedback through email or tardy revisions
- 41. Sped-up sales
- 43. GOTOMEETING OR JOIN.ME • Organise virtual meetings with potential customers • Save lots of miles and hours
- 44. CLOUD PLATFORM • Do leads often ask for quotations? • Consult quotations online • Give feedback • Give approval right away.
- 45. INVOICES • Check and pay invoices online • Through the cloud
- 47. ZAPIER • Workflow tool • Connects all your apps – Exchange data easily • Event-based automation – No useless repetition
- 48. IF THIS THEN THAT (IFTTT) • Simple connections between tools you use • An integrated workflow – Means optimal productivity
- 50. SLACK • Communicate internally – Employees – Departments – Teams – …
- 51. INTERCOM • Communicate with your customers
- 52. OLARK • Answer customer questions live
- 53. CLOUD-BASED TICKETING PLATFORM • Customer can closely follow the status of his support question and provide additional info whenever • Open tickets are visible • After a while open tickets can be closed automatically
- 55. Want to know more about handy cloud tools for your company ? Just take a look at our blog and win time using cloud tools!