2.2 working practices
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This document discusses various technologies and strategies for remote working, including teleworking from home. It describes how technologies like VPNs, wireless connectivity, and mobile devices have allowed employees to work remotely for longer periods of time. It also outlines the equipment and qualities needed for successful telework, such as a computer, internet access, communication tools, self-discipline, and time management skills. Finally, it discusses different remote working scenarios and technologies used, including video conferencing, phone conferencing, instant messaging, and faxing.
2.2 working practices
- 3. Home working or teleworking? What is teleworking? • Its just another way of saying working from home. FACT: in the year 2005, 11% of the working population in Europe was working at home using ICT. How has new technology developments affected people? 1. Enabled them to become less tied to an office to do their work. 2. Ability to communicate with colleagues (via VPN which is Virtual Private Network) from a distance has allowed employees to work away from the office for a greater period of time. Back to What do you need if you want to work from home? Working Practices
- 4. What do you need? 1. PC with internet access 2. Access to e-mail 3. Fax machine 4. Landline phone 5. Mobile phone 6. Printer/photocopier 7. Scanner (maybe) 8. Appropriate software What types of employees can work from home? Back to Working Practices
- 5. Who can work from home? × Professional services – tax advice or legal advice × Writing These workers × Book editing require a word × Proofreading of documents and books processing × Translation of documents and web-browsing × Technical + customer support software. × Telesales + marketing × Computer programming What qualities allow a person to work from home? Back to Working Practices
- 6. Qualities required to work from home 1. The person must be able to manage their time well 2. They must be well motivated 3. They must have good communication skills 4. They must have good self-discipline 5. They must have good time management skills. Back to Working Practices
- 7. Remote working • People live a distance away from the office (a travelling sales man) How do these workers stay connected with the office? 1. Devices that have wireless networking capabilities (PDAs) 2. Mobile telephones 3. Laptops with wireless capabilities. How do different people use remote working? Back to Working Practices
- 8. Remote Working - Uses Engineers: - can use a PDA to email their report - can view technical manuals relevant to their field of work - can use a sophisticated database + word processing software. Doctors -Use laptops with wifi and are able to connect to the high-security VPN -Access patient records Travelling salesmen: - are able to take advantage of wireless hotspots using their laptop -Can use their mobile phone to contact other salesmen -Are able to connect to main office using wireless connectivity provded by the hotel. All these workers have RAS available to them. What is RAS? Back to Working Practices
- 9. RAS • It stands for Remote Access Services. • It allows the workers to access their desktop on their own PC when they are away from home or from the office. Back to Working Practices
- 10. Office-Based Working There are a couple of things that a company must be cautious about before they can allow a person to work at home: Will the worker spend their time wisely or will they just watch television Is the data with them safe or confidential if it is being transmitted outside the company? Will the employee be at risk from social isolation? One thing that many employees them selves fear is that if the company begins to decline, they will be one of the first to be fired. In more professional terms: A number of employees fear for their jobs , feeling that if they are out of daily routine they might be easier to lay off when the company is looking to make redundancies. Back to Requirements of an office Working Practices
- 11. What things are necessary in an office? 1. Desktop computers connected to a LAN or WAN 2. Internet 3. Email facilities 4. Networked printers Back to Working Practices
- 12. Video Conferencing What is a video conference? It is the electronic equivalent of a conventional conference. What are the essential components? 1. Standard PC (with keyboard and mouse, duh!) 2. Monitor 3. Speakers 4. Network connection 5. Webcam 6. Microphone 7. Videoconferencing Where is it used? Back to Working Practices
- 13. Uses of Videoconferencing In education • Can be used by schools to communicate with other schools. In medical applications • Nurses and doctors can discuss patient cases when they are a long away from each other In businesses • Can have face-to-face conferences Teleworkers • Communicate with their base office What types of video conferencing is there? Back to Working Practices
- 14. Types of Videoconferencing 1. Individual access to the conference 2. Groups are involved rather than individuals Back to Working Practices
- 15. Phone Conferencing These conferences can be held by: i. Mobile telephones ii. Landline telephones iii. VOIP (Voice Over Internet Protocol) (What is VOIP?) What is required to have a phone conference? • Each person has their own PIN; this PIN is entered after the person has dialled the phone number for the conference. They are then able to access the conference. • A time and place must be agreed upon. • * The person who organizes the conference is provided with 2 pins: 1. Personal PIN 2. Participants PIN Back to Working Practices
- 16. VOIP • This is when you can use the internet as a way of communicating. Advantage: international calls or long distant calls are the same price as a local call if not free. Disadvantage: a) Can only make the call if the person on the other end uses the same ISP as you b) ISP’s do not allow you to make emergency calls. Back to Phone Back to Conferencing Working Practices
- 17. Instant Messaging What is instant messaging? - It is the exchange of text messages between 2 or more people logged into a specific IM service. What does it require? 1. Username 2. Password Back to Working Practices
- 18. Faxing • Fax is a short form for facsimile transmission. 1. It is connected to a phone line 2. The document is scanned 3. The scanned document is transmitted through phone lines. 4. The fax machine on the other end then prints it out. Disadvantage: A modem is required, making the speed of the transmission slow. Advantages: Documents are not considered to be legally accepted when sent by email but are accepted when sent by fax. *A person is able to track where the fax came from but cannot identify where an email came form* Back to Working Practices
- 19. Electronic Faxing • The internet can be used for faxing. • The user can ‘print’ the document directly to the faxing software. • The user can then either receive this as a fax on their fax machine or if they have the same software, they can use it to convert the document in a form that can be stored. Advantages: i. Saves time of going to the fax machine in order to receive or send faxes ii. Equipment costs are lower iii. Running cost is lower iv. Confidential faxes are slower v. You don’t necessarily have to be in the office to collect the fax. Back to Working Practices