The document discusses the HAPTIMAP project, which aims to make location-based services and mobile devices more accessible to dependent users. It outlines the problems that arise when maps are embedded in mobile applications with small screens that require visual attention and both hands. The project conducted user studies with elderly and visually impaired people to identify their navigation needs. Based on these requirements, the proposed solution is a software platform that adapts user interfaces and location-based information to individual users' profiles and disabilities. This includes personalized routing, public transportation assistance, and non-visual interaction channels like haptic devices.