6.2 Cross-Functional Team Framework - v2.0
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This document provides an overview of a cross-functional team framework and agile practices. It includes sections on cross-functional training, establishing shared goals and accountability, and effective communication and collaboration across disciplines. Visual tools like user stories and dependency mapping are presented as ways to facilitate requirements gathering and manage interdependencies. The importance of team dynamics, psychological safety, and empowerment are discussed for maintaining a healthy, high-performing team.
6.2 Cross-Functional Team Framework - v2.0
- 1. Cross-Functional Team Framework V2.0 1 Presented by Jacqueline Sanders-Blackman copyright 2021 @ techexpressoconsulting.com
- 2. copyright 2021 @ techexpressoconsulting.com
- 4. 6.2 Cross-Functional Team Framework 4 copyright 2021 @ techexpressoconsulting.com
- 6. Embracing Change Means Sometimes Changing Hats 6 copyright 2021 @ techexpressoconsulting.com
- 7. 6.2 Cross FunctionalTeam Framework • Cross FunctionalTraining – Complementary Skills • Established Goals and Shared Accountability • Communication, Collaboration and Coordination 7 copyright 2021 @ techexpressoconsulting.com
- 8. Why DoWe Call It Scrum? ❏ Because the open space smells like a football team after a game? ❏ Because there is a lot of mud slinging? ❏ Because you feel beat up after each meeting? ❏ Because you work so closely together to meet your intended goal? 8 copyright 2021 @ techexpressoconsulting.com
- 9. 3 Amigos 9 copyright 2021 @ techexpressoconsulting.com
- 10. Let’s Do An Activity Analyst Programmer Test Engineer Web Designer System Engineer Write Executable Documents Write Unit Test Code (xUnit) Demo Solution UX Design DevOps Create Story Maps Write Production Code Functional Testing Java Script, HTML, CSS, LeSS Python, Perl, Go. shell Write User Stories Design System Architecture, DB Write Automated Test Scripts Image,Icon,Logo Design System and OS 10 copyright 2021 @ techexpressoconsulting.com Broad Deep
- 11. Finding Your Shape 11 copyright 2021 @ techexpressoconsulting.com “The I-T-M-Shaped Professional Profile” “I” shape “T” shape “M” shape Vertical line: functional disciplinary skill Horizontal line: ability to apply knowledge across situations Multi-skill profile with ability to apply knowledge across situations/domains 10 -20% 90 -100% 10-20% Examples Microsoft CRM expert Paid search expert Mobile analytics Examples Social manager Content marketer Examples Product designer + coder Big data + electronics Musician + animator
- 12. The Development E-Model (Specialties within your “I” Profile) 12 copyright 2021 @ techexpressoconsulting.com
- 13. Creating T-Shaped Alliances & Networks 13 T-Shaped Agile Team - 3 Amigos solution Analyst Developer Tester Testing Development Analysis Analysis Testing Development Development Analysis Testing copyright 2021 @ techexpressoconsulting.com
- 14. Width and Depth of Knowledge 14 copyright 2021 @ techexpressoconsulting.com Width of Knowledge Depth of knowledge Statistics Programming Product Design & UX Principles Analytics Behavioural Psychology Brand Positioning/ Storytelling Conversion Rate Optimization A/BTesting Photoshop & Wireframing Funnel Marketing Copywriting Database Querying Virality PR PR Stunts SEO SEM Online Ads Tools Marketing Biz Dev Email Marketing Contact Marketing Direct Sales Affiliate Programs Trade Events Events Confer- ences Platforms Re- targeting Artificial Virality
- 15. 6.2 Cross FunctionalTeam Framework • Cross FunctionalTraining – Complementary Skills • Established Goals and Shared Accountability • Communication, Collaboration and Coordination 15 copyright 2021 @ techexpressoconsulting.com
- 16. 16 Let’s Do An Activity Approx Time: 30 10 1 Disciplines & Functional Areas Depth of Expertise Unit Testing Functional Testing Exploratory Testing Database Administration Back-end Java Dev. Front-end Coding UX Graphic Design Business Analysis copyright 2021 @ techexpressoconsulting.com
- 17. 17 Tester Developer UX/Analyst Write User Story ✔ ✔ ✔ Write Acceptance Criteria ✔ ✔ ✔ Unit Testing ✔ ✔ Functional Testing ✔ ✔ Writing Code ✔ (Test Scripts) ✔ Draft Wire Frames ✔ ✔ Generate Test Data ✔ Create Automated Test Scripts ✔ ✔ Set Up Demo ✔ ✔ ✔ Analyze/Research Spikes ✔ ✔ ✔ copyright 2021 @ techexpressoconsulting.com
- 18. Tracking Progress Overtime 18 Iteration 1 Modeling Iteration 3 : Iteration 4 : Iteration 2: Modeling Modeling Modeling Testing Testing Testing Testing Java Java Java Java DBA DBA DBA DBA Project Mgmt Project Mgmt Project Mgmt Project Mgmt Deployment Deployment Deployment Deployment .Net .Net copyright 2021 @ techexpressoconsulting.com
- 19. Daily Stand Up - WOL 19 copyright 2021 @ techexpressoconsulting.com Daily Stand Up = Working Out Loud (Transparency)
- 20. Team Goals: Maintaining Connections ... Sharing (Knowledge) is Caring 20
- 21. TakeAways - Continuous Learning ❏ Anticipate Change (What’s Next) ❏ Inquiry - Ask for Information ❏ Initiate Action - Be Proactive ❏ Learn Something from Everyone ❏ Learn Something from Every Ceremony (Stand Up, Retros, Planning) ❏ Provide Updates that Provide Knowledge and Insight ❏ Partner with Someone that ComplimentsYour Strengths/Weaknesses ❏ Celebrate Learning as aTeam Sport ❏ Stay Hungry, StayThirsty 21 copyright 2021 @ techexpressoconsulting.com
- 22. Let’s Apply It! 22 Continuous Improvement Backlog copyright 2021 @ techexpressoconsulting.com
- 23. Mindset 23 copyright 2021 @ techexpressoconsulting.com Being Agile Doing Agile Mindset Values Principles Practices
- 24. 24 copyright 2021 @ techexpressoconsulting.com
- 27. 8.0 Servant Leadership Introduction ofTopics Discussion/Activity/Templates Timing Actionable Items and Coaching Follow Up 8.1 Servant Leadership • Healthy Servant Leadership • The Many Hats of a Servant Leader • RADAR, GROW, LIVE, STEP , SPARK • Self Coaching • CoachingYourTeammates - Servant Leadership Charter -The Servant LeadershipWay of Speaking - HavingTough Conversations -Using Influence versus Power 90 min -Share with team some of your takeaways, personal goals, ask for help and get their buy in 8.2 Facilitation & Collaboration • Assisting the Exchange ofThoughts & Ideas • Manage Engagement (Ebb & Flow) • Transparency &Visibility • Consensus throughValue Management -Facilitating Empowerment -Turning over and transition ownerships -Alignment and AgreementTechniques 90 min -Work with the team to identify new facilitation format and gain agreement 8.3 Mentoring • Motivation Mentoring • Direction and Goal Alignment • Picking the Right Mentor -ShareYourWay but Allow for OtherWays -Self Reflection on your more of a coach or a mentor -What do you need help in 90 min -Set up 1:1 based on need 8.4Teaching • CrossTraining Skill Matrix and Strategy • Adult Learning in aVirtualWorld • Think and Do,Watch andThink, Feel and Do, Feel andWatch -Teaching Simulations -Using different teaching techniques -Feedback on Areas for Improvement -Let’s Discuss Gamification 90 min Create aTeam Profile and IdentifyWhat they need - mentoring, teaching, facilitation 8.5 Continuous Improvement (Six SigmaThinking) • Preventing problems versus solving them • Getting a little bit better everyday • You can’t improve what you don’t measure • SIPOC Model` -Aligning Metrics to the Agile Manifesto -SIPOC team information radiators -Teaching theTeam to Problem Solve 90 min -Revising Metrics, KPIs -Incorporating new measurements - Setting up reward and recognition inline with agile 8.6 Organizational Change • Need for Change –Validating theWhy • Alignment versus Engagement • 9 Corporate Culture Disfunction (Blame Game etc.) -Dealing with people’s actions and reactions -Discuss dealing with the worst case scenario -SL’s Managing your own stress / reaction 90 min -Preparing for 1:1 necessary conversations 8.7 Leading Agile • Don’t Be the Bottleneck • Servant Leadership GoneWrong • Convergence and Emergence; Predictability and Adaptability -Discuss Doing Agile versus Being Agile -8 Agile LeadershipTools -Discuss 90 min -Have a conversation regarding transition 8.8Team EmpowermentTransition • HealthyTeam, Healthy Community Strategies • Healthy Backlog, Healthy Roadmap Strategies • Requirements, Estimating, • Planing, Commitments and Scaling • Information Radiators -Team Profile -Community Profile -Audit Current Backlog -Review Roadmap -IdentifyWhen to Engage theTeam -Teaching theTeam Day to Day Ownership -Dealing with Uncomfortable Situations -When/How to Escalate -Giving and Receiving Feedback -Looking for Red Flags (When to Intervene) - How to Negotiate with the team 120 min -Create a working agreement with the team -Set up Feedback Session 8.0 Servant Leadership 27
- 28. 6.0Team Agility Introduction ofTopics Discussion/Activity/Templates Timing Actionable Items & Coaching Follow Up 6.1Team Branding,Team Health, Ceremonies, Working Agreements • The Agile Spectrum (Kanban and Scrum) • Ceremonies with purpose • Working Agreements thatWork • The Implied Ceremonies (i.e. Refinement, Problem SolvingWorkshops, Healthy Backlog,Team Dynamics – Community Maintenance -Niko, Niko -Team Branding Show &Tell - SWOT -Working Agreement - Ceremony Kahoots 90 min -Improvement Backlog -Template Library -Team Alliance - Working Agreement - Stakeholder Map 6.2 Cross FunctionalTeam Framework • Cross FunctionalTraining – Complementary Skills • Established Goals and Shared Accountability • Communication, Collaboration and Coordination -HealthyTeam Roles & Collaboration -Team of Intrapreneurs - Stakeholder Appreciation - Communication Practice 90 min -Knowledge Sharing - CrossTraining Calendar -TeamWorking Agreement 6.3 Refining, Prioritizing, Backlog Value Management • What’s in your Backlog? GotTechnical Debt? • Capacity versusVelocity • Why,What, How – Negotiables and Non-Negotiables • Not Ready – Not Done • Sprint Goals –Team Goals • ConfidenceVote = Diversity & Inclusion Exercise - Healthy Empowerment & Accountability - Making Decisions -Team Goals - Consensus 90 min -DoD, DoR - ConfidenceVote - Estimating, Capacity Template Usage - Radiator 6.4 User StoriesTeamwork • Visual Requirements,Visual Facilitation • User Story, Story Mapping versus Use Cases • 4 Core Components of Software Development -Healthy Stories & storyteller -Visual Requirements - Avoid Missing Requirements 120 min -User Story Makeover - Story MappingWorkshop - Backlog Clean Up (Reset) 6.5 Shared Services & Dependency Management • Visual Dependency Mapping • Eliminating LongTerm, Mitigation ShortTerm (ROAM) • DependencyTypes: Requirements, Expertise, Activity Business Process, Technical • Check-ins, Stand Ups, Quarterly Retros, Sync Up - Healthy Community -Big Picture & Mitigation (ROAM) - Show me your dependencies -Sync 9o min - Community Build Goals -Working Agreements - Knowledge Sharing 6.6Team Relationships, Dynamics & Maturity • Psychological SafetyToolkit • Artificial Harmony, Fear of Conflict, Absence ofTrust, Avoidance, Inattention to Results • Growth and Maturity –Team Goals, Healthy and Happy -HealthyTeamToolkit -Team Check Up -Team Reinforcements 9o min -Do Better Goals -Communication Backlog -RetroWorking Agreement - Feedback Loops 6.7 Confidence & Empowerment & Accountability • Rules for Managers – How to EmpowerTeams • HowTeams can empower themselves • MVP of Empowerment -Healthy Stakeholder Management -Managers roles - Accountability to yourTeam and Managers 90 min - Stakeholder Map - Ceremony RACI 6.8 No Carryover, Healthy Backlog Flow, Kanban, KPIs • Capacity & Planning • More finishing and less starting • Commitment to deliverables, to flow, to capability, to community relationships • Predictability Metrics -Healthy Metrics -Comfortable with commitments & predictability 90 min -Using the Core Metrics to Tell the Story - GEMBAWalk 6.0Team Agility 28