7 measures affiniscape slides
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This document summarizes a presentation by Holly Duckworth on 7 measures of success for remarkable associations. The 7 measures are: 1) a customer service culture, 2) alignment of products and services with the mission, 3) data-driven strategies, 4) dialogue and engagement, 5) the CEO acting as an idea broker, 6) organizational adaptability, and 7) alliance building. Duckworth discusses how remarkable associations commit to purpose, analysis and feedback, and action through embracing these 7 measures. She emphasizes the importance of serving members, analyzing data, engaging in dialogue, adapting organizations, and building alliances.
7 measures affiniscape slides
- 1. 7 Measures of Success: What Remarkable Associations Do That Others Do Not Holly Duckworth, CMP Leadership Solutions International @hduckworth #ascape12
- 7. Our Presenter today: Holly Duckworth, CAE, CMP 2006 – 2007 MPI Chapter President 2007-2010 MPI Chapter Business Manager 2010 Leadership Solutions International National Speakers Association 2012 Finalist in NSA Speaking Competition American Society of Association Executives Certified Association Executive Author CRP Handbook ASAE Faculty
- 8. Learning & Collaboration Zone: Twitter @hduckworth 503 887 4112 Text questions www.Facebook/leadershipsolutionsinternational www.leadershipsolutionsintl.com Use this as a place to learn and grow. Have Fun!
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- 12. What is it? A study from the ASAE & Center for the Association Leadership of the non-profit community This study compares the research methodology from Jim Collins Good to Great to associations (Four year study 2002-2006) Many concepts of associations apply to our businesses
- 13. What makes the difference between good associations/business and great/Remarkable ones?
- 14. 14 Commitment to PURPOSE REMARKABLE Commitment to Commitment ANALYSIS & to FEEDBACK ACTION
- 15. 7 MEASURES OF SUCCESS Customer service culture Alignment of products and services with the mission Data-driven strategies Dialogue and engagement CEO as idea broker Organizational adaptability Alliance building 15
- 16. Commitment to Purpose A Customer Service Culture Measure success by how relevant we are to constituents? How can we anticipate and meet community needs? Alignment of Products/Services with the Mission Ask the question – how does this support what our mission is? Investigate new things but don’t be afraid of failure…it will happen anyhow! 16
- 18. Commitment to Analysis & Feedback Data-driven strategies Continually ask questions and act on the information Dialogue and Engagement Discuss things with each other and with the community Demolish “silos” and share a common view 18
- 19. @hduckworth What do you see today? What you visualize, you will actualize
- 20. Mission: The SDPA is organized to promote the professional and personal development of physician assistants in the practice of quality, cost effective and accessible health care in the medical specialty of dermatology. The SDPA will also promote the physician/PA relationship of the health care team in the practice of patient centered medicine.
- 21. HERC Mission: The mission of the National HERC is to facilitate national strategic initiatives that help the regional HERC’s accomplish their goals and to promote HERC wide visibility. The mission of the regional HERC’s is to advance the efforts of member institutions to recruit and retain outstanding and diverse faculty and staff to assist dual-career couples. 21
- 23. MPI’s Vision To build a rich global meeting industry community. MPI’s Mission To make our members successful by building human connections through: • Knowledge/Ideas • Relationships • Marketplaces 23
- 24. Members: 20,000 world wide (Individual Membership not company memberships) Chapters : 71 Goal: Provide additional support Streamline offerings Create positive and consistent member experience Process began: 2007 Annual Co-creation with member/leaders and association staff 2008 – begin business planning tweaking what is collected from regional/state chapters 2009 – Data shared 2010 – Ongoing implementation 24
- 27. Commitment to Analysis & Feedback Dialogue and Engagement Discuss things with each other and with the community Demolish “silos” and share a common view 27
- 28. CalSAE
- 29. Commitment to Analysis & Feedback CEO (Board) as an Idea Broker What should be important is the members’ vision for their community Foster a feeling of “team” and “family
- 31. Commitment to Action Organizational Adaptability Learn from crises Scrutinize all programs and “prune” as needed (Purposeful abandonment) Know what NOT to change Alliance Building What complements your own expertise? Do not stray from goals, mission and vision in forming alliances 31
- 32. “Nothing is impossible; the word itself says I'm possible'!” - Audrey Hepburn
- 34. 34 Commitment to PURPOSE REMARKABLE Commitment to Commitment ANALYSIS & to FEEDBACK ACTION
- 35. Leadership is the art of getting things done thru inspiring other people.” Holly Duckworth, CAE, CMP www.leadsolintl.com
- 36. CTRL+ALT+Delete: How to Reboot your Association for Success Available Early 2013 Releasing control in your association, Looking at alternate strategies & Deleting all that no longer serves your vision to become more efficient and effective Holly Duckworth, CAE, CMP
- 38. Thank you Holly Duckworth, CAE, CMP Leadership Solutions International www.leadershipsolutionsintl.com @hduckworth #ascape12