8 capabilities for the future

Editor's Notes

• #2: Hi I am Debbie Craig. Apart from being the founder and MD of Catalyst, +20 years old, I am passionate adventurer, mountain climber, dolphin lover, compulsive seeker & sharer, difference maker, author, yoga nut, wine snob, dog lover, guardian mom, step mom, wife and friend. I am most in flow when learning or sharing with others – been learning about neuroscience and biochemistry of change Also traveller, adventurer, wine lover, extrovert, facilitator, a hugger – so Covid was tough!! BUT gave me time to learn (NCS, digital), write (book) and build capability in my team, and be creative with our clients Think about
• #3: The world of work is changing exponentially as rapid technological innovation and global forces are compelling businesses to disrupt traditional industry models and adopt new digital strategies and skills to compete. This requires new future-fit thinking, habits and capability to learn, adapt, experiment and fail fast. Whilst technology may be threatening to replace many repetitive or replicable human activities, there is still a critical need for thinking and skills that will enable innovation, customer engagement, responsiveness, adaptability, cross-boundary teamwork, virtual teams and personal health, success and fulfillment. Trends: Autonomous technology; Internet of Things; Big Data & Data Science; Distributed Legers / Blockchain; Artificial Intelligence; Next Gen Mobile Connectivity; Sensor Technology; Robotics; Extended Reality; Quantum Computing; Fintech / Digital Money Pre Covid – technology, economy, competition, ways of working, global teams, new skills, globalisation, cyber threat Economic decline; Leadership gap; Local conditions; Job & skills threat In Covid – remote working, digital learning, virtual teams, restructuring, re-skilling, cross-skilling, outsouring How many of you have had to adapt, learn, develop new skills and habits?? What new mindsets, behaviours, habits have you needed? Post Covid – new normal, many companies changing their structures, place of work and how and who they hire, resizing, new skills required, agile, smart teams, gig economy, merging of technology and humans, new ways of leading, managing and mentoring for an employee experience that keeps and grows the best talent, accelerated learning, learning culture We need to adapt, pivot, innovate, adjust, solve impossible dilemmas e.g. Pakistan going back to work, salary cuts (FIFO or best talent), Sending people out during Covid knowing the risk, upskilling people, critical health care, cyber attacks, negotiating with labour Deloitte – Covid times
• #4: some days we just feel overwhelmed, exhausted, incompetency, drowning, sick, behind the curve, getting old, playing catch up, losing relevance outdated
• #5: Studies: WEF, Google Project Oxygen, Harvard, Deloitte, EY, Korn Ferry, Institute of the Future
• #6: FROM …. TO Doing what we know …. Experimenting Dreaming but waiting …. Creating and learning Playing it safe …. Bravely trying new things Resisting change …. Navigating change Distracted, disorganized …. Focused intent, time, energy Jumping to conclusions …. Exploring, questioning, simplifying Working or competing alone …… Collaborating for greater value Focus on me, now, WIIFM …… Focus on purpose, contribution
• #8: Journal of Clinical Psychology We used to believe it takes 21 days to change a habit. Other research in the European Journal of Social Psychology3 shows that it takes from 18 to 254 days to automate a new chosen habit depending on how consistently the behaviour was repeated in a consistent context. When we are learning something completely new, in which we have no previous experience i.e. driving a car … it is actually easier than un-learning and re-learning a new behaviour or habit which is hard-wired e.g. wanting to change procrastination or give up sugar!!   As Angela Duckworth says in Grit: Enthusiasm is common. Endurance is rare!
• #10: Narrow focus on body, environment, time Heart rhythm response - HeartMath
• #12: “We are the creative force of our life, and through our own choices rather than our conditions, if we carefully learn to do certain things, we can accomplish those goals.” Stephen Covey “Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek.” Barack Obama“Our brains don’t know the difference between an imaginary threat and a real one.” Dawson Church “Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world.” Joel A. Barker “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle
• #13: Passive resistor Passive resistor: resist change, fault finder, corridor talk Passive resistor: resist change, discomfort, threats, danger, maintain ego identities, sabotage change, hyper critical, find fault, derail, white ant, smile and then sabotage Hitchhiker: passenger, oxygen thief, non-committal Hitchhikers: let others take all the risks, passenger, follower, avoiding personal risk or public failure, non-committal, vague, not pro-active Push over: overly sensitive, weak character, lack of perseverance Push-overs: when forced to choose, will go with the majority, not stand up for their views, insecure, overly sensitive to feedback or perceived criticism leading to drama and toxicity in the team Maze navigator Path finder: visionary, intentional, inspirational Path finder: sift through noise, create an intentional and inspirational vision, optimism, hope, belief in self and others to survive and thrive through the challenges and struggles 0 Maze navigator: committed, determined, agile Maze navigator: committed to their vision, determined to find a way, despite barriers, agile, quickly adapt their approach or route, resilient, quick to reflect, learn and explore possibilities, persevere, Change influencer: listener, engager, influencer Change influencer: tap into other’s, fears and motivators and engage, awareness, empathy and deep listening, articulate vision with passion and energy, outline journey of adventure and risk, benefits, meaning and hope, network, people willing to follow them into the exciting unknown.
• #14: Passive resistor Passive resistor: resist change, fault finder, corridor talk Passive resistor: resist change, discomfort, threats, danger, maintain ego identities, sabotage change, hyper critical, find fault, derail, white ant, smile and then sabotage Hitchhiker: passenger, oxygen thief, non-committal Hitchhikers: let others take all the risks, passenger, follower, avoiding personal risk or public failure, non-committal, vague, not pro-active Push over: overly sensitive, weak character, lack of perseverance Push-overs: when forced to choose, will go with the majority, not stand up for their views, insecure, overly sensitive to feedback or perceived criticism leading to drama and toxicity in the team Maze navigator Path finder: visionary, intentional, inspirational Path finder: sift through noise, create an intentional and inspirational vision, optimism, hope, belief in self and others to survive and thrive through the challenges and struggles 0 Maze navigator: committed, determined, agile Maze navigator: committed to their vision, determined to find a way, despite barriers, agile, quickly adapt their approach or route, resilient, quick to reflect, learn and explore possibilities, persevere, Change influencer: listener, engager, influencer Change influencer: tap into other’s, fears and motivators and engage, awareness, empathy and deep listening, articulate vision with passion and energy, outline journey of adventure and risk, benefits, meaning and hope, network, people willing to follow them into the exciting unknown.
• #15: Passive resistor Passive resistor: resist change, fault finder, corridor talk Passive resistor: resist change, discomfort, threats, danger, maintain ego identities, sabotage change, hyper critical, find fault, derail, white ant, smile and then sabotage Hitchhiker: passenger, oxygen thief, non-committal Hitchhikers: let others take all the risks, passenger, follower, avoiding personal risk or public failure, non-committal, vague, not pro-active Push over: overly sensitive, weak character, lack of perseverance Push-overs: when forced to choose, will go with the majority, not stand up for their views, insecure, overly sensitive to feedback or perceived criticism leading to drama and toxicity in the team Maze navigator Path finder: visionary, intentional, inspirational Path finder: sift through noise, create an intentional and inspirational vision, optimism, hope, belief in self and others to survive and thrive through the challenges and struggles 0 Maze navigator: committed, determined, agile Maze navigator: committed to their vision, determined to find a way, despite barriers, agile, quickly adapt their approach or route, resilient, quick to reflect, learn and explore possibilities, persevere, Change influencer: listener, engager, influencer Change influencer: tap into other’s, fears and motivators and engage, awareness, empathy and deep listening, articulate vision with passion and energy, outline journey of adventure and risk, benefits, meaning and hope, network, people willing to follow them into the exciting unknown.
• #16: My story Courage is also…. Speaking up in a meeting or to your boss when you know it is the right thing to do Confronting a friend who has been taking advantage or abusing your good or patient nature Asking for feedback to reality test how you are showing up Saying no to friends or a lover when you are not in the mood for food, drugs, sex, alcohol or company Facing tough conversations with someone close to you, really listening, and not making it about you Dealing with your own frailty through illness or inability to do or achieve something Coping with let-downs, disappointments and failures, but still taking the next step Telling your spouse/loved one how you feel about something important, even when you know it might upset him/her and lead to an argument Reaching out and helping a friend or stranger in need and being willing to sacrifice something of yours (time, plans, money, convenience) Starting your own business when everyone else think’s you are crazy Supporting a friend or colleague who has messed up but needs support to get back to their authentic self (when everyone else is avoiding them like the plague)
• #17: How many of you have faced moments of courage Controlled Critic Pretenders: big act, mask, pretend, self-critical, not good enough, judgmental, under the radar, Anxious: highly strung, risk averse, fearful, avoidant, organized, controlled, pessimistic, untrusting   Stuck: overthinker, dreamer, big-talker, procrastinator, avoid decisions   Courageous adventurer Authentic: whole hearted, honest, strength of character, self-confident, open, engaging, willing to be vulnerable, laugh at self, humble Resilient; grit, determination, tough minded, bounce back, perseverance, committed, self-belief   Adventurers: faces the unknown, takes action despite fear, steps up, takes calculated risks, brave, stretch, inner and outer adventures
• #18: Passive resistor Passive resistor: resist change, fault finder, corridor talk Passive resistor: resist change, discomfort, threats, danger, maintain ego identities, sabotage change, hyper critical, find fault, derail, white ant, smile and then sabotage Hitchhiker: passenger, oxygen thief, non-committal Hitchhikers: let others take all the risks, passenger, follower, avoiding personal risk or public failure, non-committal, vague, not pro-active Push over: overly sensitive, weak character, lack of perseverance Push-overs: when forced to choose, will go with the majority, not stand up for their views, insecure, overly sensitive to feedback or perceived criticism leading to drama and toxicity in the team Maze navigator Path finder: visionary, intentional, inspirational Path finder: sift through noise, create an intentional and inspirational vision, optimism, hope, belief in self and others to survive and thrive through the challenges and struggles 0 Maze navigator: committed, determined, agile Maze navigator: committed to their vision, determined to find a way, despite barriers, agile, quickly adapt their approach or route, resilient, quick to reflect, learn and explore possibilities, persevere, Change influencer: listener, engager, influencer Change influencer: tap into other’s, fears and motivators and engage, awareness, empathy and deep listening, articulate vision with passion and energy, outline journey of adventure and risk, benefits, meaning and hope, network, people willing to follow them into the exciting unknown.
• #19: Passive resistor Passive resistor: resist change, fault finder, corridor talk Passive resistor: resist change, discomfort, threats, danger, maintain ego identities, sabotage change, hyper critical, find fault, derail, white ant, smile and then sabotage Hitchhiker: passenger, oxygen thief, non-committal Hitchhikers: let others take all the risks, passenger, follower, avoiding personal risk or public failure, non-committal, vague, not pro-active Push over: overly sensitive, weak character, lack of perseverance Push-overs: when forced to choose, will go with the majority, not stand up for their views, insecure, overly sensitive to feedback or perceived criticism leading to drama and toxicity in the team Maze navigator Path finder: visionary, intentional, inspirational Path finder: sift through noise, create an intentional and inspirational vision, optimism, hope, belief in self and others to survive and thrive through the challenges and struggles 0 Maze navigator: committed, determined, agile Maze navigator: committed to their vision, determined to find a way, despite barriers, agile, quickly adapt their approach or route, resilient, quick to reflect, learn and explore possibilities, persevere, Change influencer: listener, engager, influencer Change influencer: tap into other’s, fears and motivators and engage, awareness, empathy and deep listening, articulate vision with passion and energy, outline journey of adventure and risk, benefits, meaning and hope, network, people willing to follow them into the exciting unknown.
• #21: Where is you time, attention and energy going? Where are you on the spectrum – consistency busy and overwhelmed … or consistently distracted and procrastinating …. Or organised and focused Are you focused on what can go wrong, worst case scenarios, fear of failure or feedback Or are you focused on potential, possibility and priorities Drifter I Deflector I Distracted I can’t change how my brain works or who I am I like to be spontaneous and take what comes I am busy therefore I am important I have FOMO and proud of it I am overwhelmed, stressed, tired, just surviving I do what I feel like Discerner I Decisive I Focused My thoughts, feelings and habits create my personal reality Where my attention goes, my energy flows Busy is the new stupid. My time is my life and I need to choose wisely I am focused, energized, organised and thriving My conscience is my guide HABITS Habit #1: Conscious intent : clear and visible Habit #2: Conscious attention - check in on where your attention has been, distractions   Habit #3: Conscious being - the Witness, 2 columns” Habit #4: Conscious time - Urgent vs Important matrix.   Habit #5: Conscious space - multi-tasking is a myth. deep work”   Habit #6: Conscious energy - Power of full engagement”  Habit #7: Conscious communication - E.mails, Meetings, Documents, Diaries, Messaging and texts, Conversations Habit #8: Conscious consumption – digital detox Habit #9: Conscious impact  Habit #10: Conscious choice - Narrow Framing: / Confirmation Bias: / Short-term Emotion: / Overconfidence:   We need the savvy to consciously create and contribute to our digital footprint in a conscious manner and learn to filter, discern and detox to stay healthy, safe, and sane. Inc.com states that over 60% of college students are addicted to their phones. Aside from many physical dangers of cell phone addiction (eyestrain, headaches, accidents) there are many psychological effects such as sleep disturbances, depression, Obsessive Compulsive Disorder (OCD), relationship problems and anxiety. Over 73% of people experience anxiety over losing our phones and our pre-occupation with smart phones leads to a decrease in empathy, presence, and connection in relationships. “Our phones make us physically present, but emotionally absent.” McKinsey says that in times of crisis, empathy is critical for managing relationships and staying connected. Nomophobia is a term explaining fear of being without a mobile device
• #23: Ever made a decision you regret – business, relationship, money? Tatoos, lawyers, relationships, new business ideas or innovations, marriage +50% divorce Expedient I Linear I Complicator I know how this works. I’ve done it before I can do it quicker and better than others Let’s get this over with so we can move on It’s obvious People still don’t get it – after all I’ve shared Anticipator I Systemic I Integrator What are we not yet seeing – what’s the bigger picture? Other people can add valuable perspectives Go slow to go fast - involve others for ideas and buy-in It takes time and questions to understand an issue Keep it simple (KISS) – how can we visualize this?   Questions What is the long-term impact of this decision? What other trends or scenarios or changes might impact our success in the future? What is the impact if we don’t invest in this? Who else could be impacted by this? What is the root cause of this issue? What could some unintended consequences? What might I be overlooking? HABITS Habit # 1: Time to thinkHabit # 2: Think fast AND slow - System 1 (our survival brain) - System 2 (our creative brain) Habit # 3: Critical questions Habit # 4: Paradigm Busting   Habit # 5: Cognitive flexibility - Cognitive Flexibility, Emotional Flexibility, Dispositional Flexibility – 6 Hats Habit # 6: Simplify & Make Sense Habit # 7: Dissenting Voice , deep democracy to overcome confirmation bias   Habit # 8: Stop doing list - The #ParetoPrinciple or the 80/20 rule.
• #25: 21st century – experience What works vs derailers – abundance consciousness, trust, transparency, taking initiative Independent I Sensitive I Protector I prefer being in control of my time and energy I will share when I can and am ready Everyone is in it for themselves Trust is risky and must be earned Conflict is messy and should be avoIded Inclusive I Trusted I Resolver I love seeing what will emerge from the group Through sharing I gain energy and learn 1+1=3 achieve synergy, grow the pie Trust speeds things up – is the new currency Conflict is a necessary part of diversity HABITS Trust starts with you Cross-boundaries Forge common ground Collaborative Attitude Collaborative learning Collaborative meeting principles – Divergence, Foolish Fun, Freedom to Fail, Spirit of Yes And, Credit to the room, Robust debate, external unity Collaboration tools
• #26: Have you ever asked yourself what is your balance w
• #28: FROM …. TO Doing what we know …. Experimenting Dreaming but waiting …. Creating and learning Playing it safe …. Bravely trying new things Resisting change …. Navigating change Distracted, disorganized …. Focused intent, time, energy Jumping to conclusions …. Exploring, questioning, simplifying Working or competing alone …… Collaborating for greater value Focus on me, now, WIIFM …… Focus on purpose, contribution
• #30: Building foundational capabilities - What not to do Before we get into how best to build these, it is sometimes useful to know what not to do. From our many years of experience in the field, we see lots of what goes right and what goes wrong – often unintentionally. A lot of valuable time, energy and money can be wasted on learning that is not relevant, customized, practical or measured. So here is our not to do list: DO NOT … do nothing and leave learning to chance or book groups of people on training to hit the numbers - hoping they will learn something. Most people find only 10 - 15% of non-customised, large group training relevant, and forget most of it afterwards if not reinforced and integrated into day to day role DO NOT … leave learning up to the individual with access to on-line modules hoping they will be motivated and ready for self-driven learning. Without a learning culture, encouragement and recognition, adoption rates of on-line learning platforms are a tiny fraction of the employee population DO NOT … expect mindset shift and transformational experiences to happen with self-directed on-line learning only without some robust conversations and opportunities for insight. The ah-ha moment and learning impact is often attained through a combination of activities and input from others. DO NOT … prioritise leadership or technical skills above core or foundational skills. An integrated approach to build a solid foundation or platform upon which to build should be the focus. DO NOT … only focus on leaders to build foundational skills. Front line and support staff play a key role in day to day culture and decisions. Pick your change champions at all levels and have a cross cutting approach. DO NOT … see learning new skills in isolation of culture and employee experience. It is critical that the culture is ripe for learning and encourages space to experiment and fail fast. Building foundational capabilities - What to do We have had to rapidly develop capability and implement new systems, processes and cultures in many turnkey projects. Our recommended principles for ensuring future-fit learning are not surprisingly also categorised into 8Cs: Clarify audience: understand your target audience requiring foundational skills and identify the leadership, technical and foundational capabilities required Cost vs impact: assess the impact of budget invested in people that will have the biggest impact on the culture and learning of others at different levels (your change influencers). Critical mass: choose a sufficient percentage of your target audience to embark on learning journeys to build a common language, culture and tools around the foundational skills, which then can spread to others. A few people attending programs as individuals will struggle to make big organisation impact by themselves. Customised journeys: spread the learning over 6-12 months with a combination of self-driven digital learning, facilitated sessions, collaborative team based learning projects and coaching to ensure learning is embedded and impactful. Strategy alignment: closely align your learning journeys to strategy, culture and role. Master classes can be utilised to build onto existing learning journeys but must be integrated into the overall outcomes and expectations. Collaborative action learning: build social and team skills and feedback rich environments by designing relevant team-based action learning projects with tracking and accountability. Coaching: provide access to group coaching for common tricky aspects to create opportunities for individual and group insight and transformation and accelerated learning for key individuals where speed is necessary. Change management: ensure learner readiness for a new way of learning through effective communication, system on-boarding, expectation management, leader engagement, and group launch sessions to build important connections and energy for the journey. Calculate: Track and measure the impact of the learning – on individual performance, skills, engagement and self-confidence, as well as team and organisational impact.
• #32: If you want a new outcome, you will have to break the habit of being yourself, and reinvent a new self