Asg Path To Optimization1
- 1. The Path To OptimizationThe Path To Optimization UsingUsing ASG’s metaCMDBASG’s metaCMDB An Executive SeminarAn Executive Seminar www.asg.comwww.asg.com
- 2. ASG’s Corporate UpdateASG’s Corporate Update Our Company • Technologies across Business Service Management , IT Infrastructure & Operations, Applications Management, and leader in Information Management and Metadata Management • US$400 million privately-held enterprise software company • More than 1,400 employees, over 90 offices around the world • Presence in more than 50 countries – offices in 30+ countries • More than 8,500 worldwide customers Our Value • Customer-focused development • Flexible licensing models • Breadth of solutions • Federate literally anything to anything Our Goal • To provide software solutions that help clients optimize IT from a quality-of-service and a business perspective
- 3. Modern IT infrastructures have been focused on service orientation and agility … … but in these “unprecedented economic times” IT must shift from simply running the business to facilitating business survivalsurvival.
- 4. How to Plot Your 2009 IT StrategyHow to Plot Your 2009 IT Strategy The IT strategy must focus on business survival First, look at the core spend in key areas to see what can be eliminated, reduced or deferred without hurting operational performance or stacking up major future problems. Second, focus on using your resources effectively to meet your core spend objectives - optimize. Third, focus on the things you do in IT that help the business defend revenue and maintain margins - optimize. Fourth, only execute IT projects that provide quick ROI with low resource investment -optimize. Spend a little, save a lot and self fund the next project(s)….. It is not about IT, it is about the business. Change ITSM to BSM - OPTIMIZE
- 5. Expectations of Business UsersExpectations of Business Users Have ChangedHave Changed • Users expect QUALITY of their business services • QUALITY is a combination of IT Availability and Performance across the entire enterprise • The proper metrics show the business users the QUALITY of the services IT provides
- 6. ASG’s Path to OptimizationASG’s Path to Optimization IT Areas Reactive Normalized Managed Optimized Level 1 Level 2 Level 3 Level 4 • Utilizing technology that is focused on specific tasks to improve operations within an IT domain • Aggregation and presentation of key metrics from diverse technologies to assess the health of IT services • Understanding and managing the complex relationships of IT assets to determine the impact on business services • Enabling service optimization via predictive analysis, automation, and broad federation to drive the success of business outcomes • Federating to multiple CMDBs and data stores Business & IT Services Proactive BSMIT ServicesDomain 20090122
- 7. ASG’s Level 2 and 3 SolutionsASG’s Level 2 and 3 Solutions Available TODAY!Available TODAY! Level 2 • ASG BSP-Enterprise Performance Management Solution • ASG BSP-Virtualization Management Solution • ASG BSP-z/OS Performance Management Solution • ASG BSP-Distributed Workload Management Solution • ASG BSP-Applications Portfolio Analysis Solution • ASG BSP-Service Support Solution Level 3 • ASG BSP-Monitored Mobius Management Solution • ASG BSP-Data Warehouse Solution More to come!
- 8. The Path to Applications Management OptimizationThe Path to Applications Management Optimization IT Areas Reactive Normalized Managed Optimized Level 1 Level 2 Level 3 Level 4 • Basic understanding of the most critical application assets • No comprehensive inventory of the application portfolio and limited understanding of the complex relationships between components • Aggregation and presentation of key technical metrics and rationalizing the assets in your portfolio • View key application asset relationships across various platforms Managing the complex issues associated with the assets and optimizing them based on user demand, financial, technical, and related criteria Proactive management throughout the lifecycle of an application asset to optimize resources and focus on business objectives Portfolio Management Proactive BSM Portfolio Analysis Discovery & Understanding
- 9. The Path to Information Management OptimizationThe Path to Information Management Optimization IT Areas Reactive Normalized Managed Optimized Level 1 Level 2 Level 3 Level 4 • Content is captured and stored in one or more repositories limited to specific areas of the business or departments • Need to coordinate and streamline content- related activities • Workflows created for basic content management processes • Increased need to monitor the health of mission-critical content applications • Content retention and storage is automatically managed • Proactive monitoring and management to ensure adherence to compliance regulations • Content is federated for easy access, analysis and collaboration • Modular content is assembled at time of consumption • Content management systems are proactively managed and monitored to drive successful business outcomes Automated Retention & Storage ECM incorporated within Enterprise Infrastructure Adoption of BPM (workflow) grows Silo Approach
- 10. The Path to IT Infrastructure & Ops OptimizationThe Path to IT Infrastructure & Ops Optimization IT Areas Reactive Normalized Managed Optimized Level 1 Level 2 Level 3 Level 4 • IT I&O as a cost center and reactive organization • Performance and availability, monitoring and ops mgmt apps all work independently and do not correlate information about the real-time business • Struggle to meet and define key SLAs and metrics • Beginning down the virtualization path with little thought to consequences • Desire to align IT with the business metrics; summary level views of IT Mgmt • Need for perf/infra/ops mgmt solutions which can correlate information across the operating environment to proactively address issues • Embraced virtualization and desire better tools to manage and link virtual and physical environments • Desire for enterprise wide performance mgmt (BSP and federation) • Need for solutions and best practices focused on integrated tools that link IT to the business • Virtualization across the enterprise and seamless end to end perf mgmt • Maximum IT resource utilization and staff efficiency • BSP and metaCMDB linked and implemented– IT fused with the business • Data center operating as a real-time infrastructure • With supporting workload automation capabilities to correlate perf/infra/ scheduling issues across the enterprise • Deep insight & real-time info delivered to the business based on federation, automation, and predictive analytics Embrace BSP Ideal IT Mgmt Link to Business Domain Focus
- 11. IT Areas Reactive Normalized Managed Optimized Level 1 Level 2 Level 3 Level 4 • Basic help desk systems and tools deployed • Limited knowledge of IT assets • Provide key metrics on the health of the service desk operations • Automated discovery of key IT assets • Enable implementation of systems and processes based on ITIL specifications • Automated discovery of service models to manage costs of service desk operations • Full automation optimizes efficiency of service support business requirements • Ensure adherence to compliance and audit requirements • Full support of ITIL v3 recommendations Automated IT Services Proactive BSM IT Service Management Help Desk The Path to Service Support OptimizationThe Path to Service Support Optimization
- 12. The Path to metaData Management OptimizationThe Path to metaData Management Optimization IT Areas Reactive Normalized Managed Optimized Level 1 Level 2 Level 3 Level 4 • Information (metadata) siloed in applications and databases across the enterprise • Shared understanding of data and concepts • Dashboards provide aggregated views across products and systems • Integrated management of enterprise and IT architecture • CMDBs are deployed to manage relationships and service models • Business goals drive use of technology • Configuration Management Systems (CMS) federate information across the enterprise to ensure alignment with business goals Align IT to Business Proactive BSMUnified Views Siloed Information
- 13. ASG’s Federated CMDB:ASG’s Federated CMDB: the Foundation for Service Qualitythe Foundation for Service Quality MetaCMDBManager MetaCMDB Non-Configuration Information
- 14. Benefits of efficiency and cost optimization realized by: •Enablement of intra-enterprise collaboration • Integrates tools and tool data •Pin-pointing underutilized systems and processes •Providing a one-stop place to find all information to keep organization up and running •Correlating data from different sources to predict problems •Recognizing and displaying impact on overall business •Proactively: • Manage assets • Promote overall customer experience • Protect business’s bottom line ASG Level 2 Domain Expert SolutionASG Level 2 Domain Expert Solution
- 15. Applications Applications Network and Server Infrastructure Business Services IT Services ASG Level 3 Business and IT Service ManagementASG Level 3 Business and IT Service Management Benefits of efficiency and cost optimization realized by: •Provide in-depth analysis of all environments •Analysis and understanding of changes •Automated tracking and views of relationships within the IT and business environment •Impact analysis on IT resources and business services •Proactively: • Manage assets • Promote overall customer experience • Protect business’s bottom line •Understanding relationships
- 16. ASG Level 4 Proactive BSMASG Level 4 Proactive BSM Benefits of efficiency and cost optimization realized by: •Architecture of multiple data sources (to include any CMDB) into a federated CMS •Optimization of business services across a diverse environment •Proactive management of business services •Impact analysis on business services ASGs support of ITIL v3 Federated CMDBASGs support of ITIL v3 Federated CMDB Core CMDB Citizen CMDB Citizen CMDB Trusted Source Trusted Source Trusted Source Service Knowledge Management System Decisions Configuration Management System(CMS)
- 17. Assure Your Success with ASG’s BSP Path to Optimization (PTO) ASG’s Out-of-the-Box Solutions built on ASG’s BSPASG’s Out-of-the-Box Solutions built on ASG’s BSP • Broad selection of pre-configured solutions • Quick install, typically in 4 – 10 days • Implements in less than 30 days • Managed costs – up front understanding (no hidden fees) • Quick ROI…weeks not years
- 18. ASG’s BSPASG’s BSP Now a LIVE DEMO of several solutions built on ASG’s BSP John’s Notebook Internet Local Network connection ASG Server Denver, CO, USA ASG Meta- CMDBASG Network connection Interested in what you are seeing – sign up for a risk-free TECHNICAL VALIDATION – gives us a technical challenge!
- 19. ASG BSP Customer Success StoryASG BSP Customer Success Story 1. Started with a Level 1 Point solution – Cypress to integrate all report and documentation – on-time delivery of reports 2. After a seminar like this, they added a simple Level 2 Domain expert solution to monitor and manage the Dictaphone and Transcription – time sensitive information. 3. Because of the success with number 2, Moved to a simple Level 3 IT and Business Service management – true business process surveillance – how is my business doing today. 4. Currently expanding the Level 3 to include Clinical Surveillance – your health 5. Next will be the addition of Critical Events starting with CT Grey – time critical. One of the largest out-patient hospitals in the USA. Competitive, growth oriented and cost focused. The evolution of an IT product into Business Service Management (BSM).
- 20. ASG BSP Customer Success StoryASG BSP Customer Success Story 1. Big customer satisfaction problem – lost business capability with a long time to repair/understand 2. After a seminar like this, they added a Level 2/3 Domain expert solution with complex capabilities to monitor and manage the relationships of locations, firewalls, routers, business services, or firewall rules across the global infrastructure. 3. Because of the success with number 2, they are looking to add this capability to other areas of the bank services. One of the largest financial services companies in the world, with over 30 million customers and clients worldwide. FSDs - Firewall Service Definition spreadsheets FSDs - Firewall Service Definition spreadsheets Checkpoint - exports from Checkpoint rulesets extracted using a software tool called Nipper Checkpoint - exports from Checkpoint rulesets extracted using a software tool called Nipper CiscoWorks - four separate CiscoWorks reports - Device Detail, Hardware, Software and End-User CiscoWorks - four separate CiscoWorks reports - Device Detail, Hardware, Software and End-User Juniper - exports on juniper rulesets are extracted from NSM (NetScreen- Security Manager) - two exports per ruleset Juniper - exports on juniper rulesets are extracted from NSM (NetScreen- Security Manager) - two exports per ruleset Internal Stage (1) - FSD parserInternal Stage (1) - FSD parser Internal Stage (1) - Checkpoint / Nipper parser Internal Stage (1) - Checkpoint / Nipper parser Internal Stage (1) - CiscoWorks parsers Internal Stage (1) - CiscoWorks parsers Internal Stage (1) - Juniper / NSM parser Internal Stage (1) - Juniper / NSM parser FAE Internal Database FAE Internal Database (1) - FSD Monitor (parser XML) (1) - FSD Monitor (parser XML) (1) - Nipper Monitor (parser XML) (1) - Nipper Monitor (parser XML) (1) - Cisco Device parser XML (1) - Cisco Device parser XML (1) - Cisco End User parser XML (1) - Cisco End User parser XML (1) - Cisco Hardware parser XML (1) - Cisco Hardware parser XML (1) - Cisco Software parser XML (1) - Cisco Software parser XML (1) - NSM Monitor (parser XML) (1) - NSM Monitor (parser XML) (1) - Cisco Device item store (1) - Cisco Device item store (1) - Cisco End User item store (1) - Cisco End User item store (1) - Nipper item store (1) - Nipper item store (1) - Cisco Hardware item store (1) - Cisco Hardware item store (1) - Cisco Software item store (1) - Cisco Software item store (1) - NSM item store (1) - NSM item store FAE Manual Database (UN Hierarchy data) FAE Manual Database (UN Hierarchy data) (1)-ODBC Pollersfor BTCMDB (1)-ODBC Pollersfor BTCMDB Translators (2) - Locations Consolidator (2) - Locations Consolidator (2) - Supported Services Consolidator (2) - Supported Services Consolidator (2) - Network Services Consolidator (2) - Network Services Consolidator (2) - Firewall Rules Consolidator (2) - Firewall Rules Consolidator (2) - Firewall Devices Consolidator (2) - Firewall Devices Consolidator (2) - Routing Devices Consolidator (2) - Routing Devices Consolidator (2) - Locations Item Store (2) - Locations Item Store (2) - Network Services Item Store (2) - Network Services Item Store (2) - Supported Services Item Store (2) - Supported Services Item Store (2) - Firewall Rules Item Store (2) - Firewall Rules Item Store (2) - Firewall Devices Item Store (2) - Firewall Devices Item Store (2) - Routing Devices Item Store (2) - Routing Devices Item Store (2) - BT Locations Item Store (2) - BT Locations Item Store (2) - Firewall Services Item Store (2) - Firewall Services Item Store (2) - Clusters Item Store (2) - Clusters Item Store FAE Model Database FAE Model Database CSV Output Configuration Item Type Outputs: Firewall Rules, Firewall Devices, Clusters, Locations, Routing Devices, Network Services, Supported Services Item Type Outputs: Firewall Rules, Firewall Devices, Clusters, Locations, Routing Devices, Network Services, Supported Services Relationship Outputs: FirewallRules-FirewallDevices, FirewallRules-Clusters, FirewallDevices- RoutingDevices, FirewallDevices-NetworkServices, RoutingDevices-NetworkServices, FirewallServices-NetworkServices, FirewallServices-SupportedServices, Clusters-FirewallDevices Relationship Outputs: FirewallRules-FirewallDevices, FirewallRules-Clusters, FirewallDevices- RoutingDevices, FirewallDevices-NetworkServices, RoutingDevices-NetworkServices, FirewallServices-NetworkServices, FirewallServices-SupportedServices, Clusters-FirewallDevices Meta- CMDB Meta- CMDB (3) - CIT Batch (3) - CIT Batch (3) - Mappings(3) - Mappings (1)-ODBC Pollersfor Service Center (1)-ODBC Pollersfor Service Center
Editor's Notes
- #3: OBJECTIVE OF THIS SLIDE: position ASG as a visionary and strategic vendor that can provide both tactical solutions that address the day-to-day issues across all functional areas of IT as well as provide a strategic platform (BSP) for continuous process improvement including a powerful MetaCMDB. Position ASGs solution areas; rich heritage of software solutions across each area of IT. Position ASGs launch of a CMDB solution and BSM in 2007 providing a platform and strategy for clients to improve processes and quality with ASG solutions and 3rd party solutions Communicate how our clients benefit from ASG being a privately held company (ability to respond quickly to market and customer demand, agile and customer-driven development strategies, focused on increasing customer value versus shareholder value, pricing and licensing flexibility, etc.) Position our customer base, worldwide presence, and breadth of technology Present the VALUE customers get from our market focused development, licensing models, breadth and value of being able to federate information from tools they have already invested in Our goal is to provide solutions that help clients improve processes and quality of service delivery as well as aligning IT and business metrics via a powerful CMDB strategy. (Tactical and Strategic)
- #6: PRESENTER’S NOTES: 100% availability is the expectation, so if you are only measuring availability, then you aren’t measuring what the users are actually consuming…they are consuming the QUALITY of the services…they expect availability. Users consume quality (cell phone example with 5 bars shows availability, but many times you still cannot hear the other person…that’s an issue of QUALITY.) IT tends to miss this…IT needs to focus and measure quality and the knowledge of Business Services and how they are mapped to the related infrastructure, Applications, people and processes is a major step toward understanding the quality of the services you are delivering. To understand QUALITY, you must map all the infrastructure, processes, people to the services (both business and IT) that they support. Ask, “do I really understand the services the users are consuming and how they work?” This is where to start. SLM – base level: how is my infrastructure doing against a measurement I have set? If SLAs are only IT related however, it’s not enough. BPM – how a process flows across the environment and how it is performing BSM – how the business services and IT “cross” – and, if something goes wrong in either the Business Service or IT Service, what is impacted? How can I get quick time to repair?
- #14: Our 3-tier model shows what the technology looks like. Interface level is the adapters we just spoke about that bring information in from trusted sources. Technology layer has a dynamic information model (manager) and the CMDB to manage the relationships. Presentation layer is the easy part. How do we do this? We put the word “meta” in front of our CMDB because it shows our differentiation. We used Rochade, Gartner rated #1 magic quadrant rated metadata repository because its heritage is to manage metadata and complex relationships. When we built MetaCMDB on top of Rochade, we created a dynamic information model to manage changes. We get appropriate information from your suites (trusted sources) via Federated Adapters. Federated adapters allow you to map information from any suite into the CMDB. These are NOT agents, but XML wrapper code, an API interface. Information flows through the adapter to the data store. To now, we are the only fully XML compliant CMDB available on the market. Rules can be written: we know if a server has less than a certain amount of memory and used at 75%, then I can turn an icon on a dashboard yellow. We want to put CI’s (configuration items) with attributes (characteristics) in the CMDB. Where does this information come from? Trusted Sources! Netview, HP Openview, Tivoli, BMC Patrol, ERP, CRMs, and so on…. What kind of information is actually needed in the CMDB in order to get a handle on how the service is doing? Availability, Performance information (from network services tools perhaps), What is it (asset management info), where is it located, etc. I don’t need much more than this because I can federate back to the inventory and asset mgt system or wherever I need to. The CMDB therefore stays current
- #16: The molecule is a simple depiction of a Business Service, the applications and infrastructure needed to support that Business Service. The infrastructure could be several layers removed…what is the impact if I make a change to a server? A metadata model allows me to understand this fast and reliably. Huge advantage (will be shown in demo.) If the Business Service isn’t working right (availability or quality), understanding the relationships allows quick time to repair. You can also understand things like unauthorized changes because we have versions that can be compared. (Need to add IT service comments…)
- #17: The molecule is a simple depiction of a Business Service, the applications and infrastructure needed to support that Business Service. The infrastructure could be several layers removed…what is the impact if I make a change to a server? A metadata model allows me to understand this fast and reliably. Huge advantage (will be shown in demo.) If the Business Service isn’t working right (availability or quality), understanding the relationships allows quick time to repair. You can also understand things like unauthorized changes because we have versions that can be compared. (Need to add IT service comments…)