The Business Value of System Center 2012
- 1. Exploring the Business Value of Microsoft System Center 2012 Webinar February 6, 2013
- 2. Aging infrastructure Outages due to poor Change Not enough IT staff Repeating problems Don’t know what IT we have Lowering IT service levels Duplication in systems and solutions No IT innovation IT security hampers the business Poor IT governance & policy Agility Competitiveness Ease of doing business Responsiveness Security
- 4. Agility New offerings to market Fast IT service request and approvals Automated deployment of IT IT capacity and demand load awareness Responsive monitoring & restoration
- 5. Agility How to ask for it? What do they want? When do they need it? Do we have it? How should I provide it? Who will look after it?
- 6. • Company profile – Financial services to Toyota dealer network & others – Largest provider of vehicle financing in Australia – Strong growth in dealer numbers and transactions (0% finance campaigns) • Business need – Easier & faster systems to process orders/finance – Faster IT support to match their client demands – Need for service quality improvement • IT requirements – Better suited technology – Better systems – Better staff knowledge
- 7. Pathways Engagement • IT Service Management Assessment, Review & Journey Planning • David Clough, Infrastructure Operations Manager
- 8. • Why they did it “Our tools and processes were not enabling consistent service delivery of IT services to our customers. We needed to develop a road map to plan the investment required to improve the current situation and engagement with our customers.”
- 9. • What did they get out of it “Pathways delivered a baseline of our ITIL maturity and capabilities on 7 core processes that we are now able to measure our improvements against. We have solid data that we can use in discussions with management to clearly articulate the current state of IT.”
- 10. • What did it mean for their business moving forward “Pathways delivered a structured approach to our ITSM journey. We are confident that our business will benefit from our investments in ITSM as we progress through each phase of our Journey Plan.”
- 11. Ageing IT infrastructure Not enough staff Staff are doing mundane work, hard to keep them here Don’t know what IT infrastructure we have High volume of daily issues 80% of IT outages are things that have happened before 50% of outages are due to poor changes Don’t have systems in place to help us be efficient We don’t really know who’s accessing our systems and information
- 13. Business benefit #1 • System Center drives a holistic IT service solution across the organisation • Result: IT truly supports the needs of the business
- 14. ● Providing innovation in a cost effective way Removing duplication in systems and costs across IT ● ● ● ● ● ● Getting more value from IT staff We need IT security to help not hinder our business ● ● ● ● ● ● ● ● We don’t have sufficient IT governance, policy or process in our business ● ● ● ● ● ● ● ● ● ● FIM ● App Controller HyperV ● ● ● ● ● ● ● ● ● ● ● ● VMM SCCM ● ● Agility Competitive Responsive Easy Secure To provide high levels of IT service whilst lowering IT spend DPM SCOM Orchestrator Service Manager Business Benefit ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●
- 15. Business benefit #2 • System Center improves daily IT performance as well as supporting strategic IT initiatives • Result: drives great economic outcomes
- 16. • Company profile – Managed hosting provider of mission critical business and web applications. – Targeting aggressive growth in customer numbers – Ageing & legacy infrastructure hampering growth and differentiation • Business need – Launch new enterprise capability to market – Offer broader range of value added services than competitors – Offer superior service availability • IT requirements – – – – New datacentre technology Faster ways to provision compute power Better ways to monitor technology and proactively handle issues Better ways to be efficient and deliver services without growing staff levels
- 17. Enterprise hosting offer New datacentre technology Self service portal for customers Automated deployment of IT IT capacity and demand load awareness Responsive monitoring & restoration
- 20. Business benefit #3 • System Center drives down IT operating cost by reducing duplication and leveraging existing Microsoft investments
- 21. Business benefit recap 1. Drives a holistic IT service solution across the organisation 2. Address daily IT issues and underpins strategic IT initiatives 3. Drives down cost by eliminating duplication
- 22. Value now! Major projects? Know your ITSM reality Not in use?
- 23. SA Benefits - DPS Discretionary support SnapShot giveaway Pathways - ITSM planning Service Manager services & training
- 24. Exploring the Business Value of Microsoft System Center 2012 Webinar February 6, 2013