Application Services General Capabilities
- 1. TEKsystems Application Services – Capabilities Overview Roger Dicke Executive Director, Application Services
- 2. Application Services - Organization Overview: Application Services is a specialized division within TEKsystems Revenue is approximately $100M for 2008 Today we have approximately 750-800 employees We perform project-based, consulting, and outsourcing services We secure top talent from TEKsystems’ 25,000 Technical Professionals and leverage our 1,500 Recruiters through our 90+ offices globally We manage multiple projects ranging in size and complexity at 55 clients Own and Operate TEKsystems Solution Centers: Montreal, Quebec Bangalore, India Organized by Practice Area: Application Development Data Management Application Management Outsourcing Quality Assurance India Solution Center Montreal Solution Center
- 3. Application Services – Skill Set Distribution
- 4. Application Services – By Vertical
- 5. Application Services – Practice Areas Quality Assurance Application Development Application Management Consulting Services Testing Services Automation Services Custom Applications Application Migration Web/Portal/Content Interfaces/Integration Software Packages Support Maintenance Retirement Monitoring Montreal Solution Center Global Delivery Capabilities India Solution Center On-site Project Management and Consulting Resources US Specialized Centers Client Delivery Organization Data Management Data Movement (ETL) Data Warehouse Business Intelligence Reporting Practice Area Focus
- 6. Application Development Practice Primary Project Expertise Custom Application Development (Web, Client Server, Portal, etc) Application Migration/Modernization (VB6 to .NET, PowerBuilder to .NET, etc) Custom Interfaces and Integration Methodology Standardized on TEKsystems Agile Process in our Solution Centers (pragmatic approach to using Agile) TEKsystems works closely with its clients to determine the Agile Approach and project artifacts including accommodating any client’s internal SDLC and PMO requirements Also, experienced using (RUP, Waterfall, Extreme, Timebox, etc.) and can adapt to client’s methodology Technology Focus Microsoft .NET (Gold Certified Partnership) J2EE/Java IBM WebShere and other Java application server platforms
- 7. Application Management Practice Application Support Incident Management Break-Fix Service Desk Level 2/3 Support Monitoring Application Maintenance Performance Monitoring Patches and Upgrades Enhancements Release Management Change Management Application Retirement Interim Support and Maintenance Data Quality and Migration Data Archiving Asset Disposal Project Expertise Methodology TEKsystems Outsourcing Framework is ITIL based and we focus on exceeding service levels and lowering support and maintenance costs for our clients. Predictable Level of Service = Predictable Price Managed Service approach can leverage best practices and intellectual property from our Application Management practice Technology Custom/ Packaged Applications on nearly any platform (Mainframe, Client Server, Web, other) Any technology with hard to find skills – leverages TEKsystems Recruiting!
- 8. Quality Assurance Practice Consulting Services QA Assessment Quality Improvement Program (QIP) Performance Profile Test Planning & Execution Functional Integration System Regression Compatibility Performance/Scalability Acceptance Project Expertise Methodology TEKsystems Progressive-V ® Methodology leverages best-practices and intellectual property from many industries, software development methodologies, and hands-on experience. Office of QA (OQA) provides expertise and management oversight for all client engagements. Technology Best of breed partnerships and experience with Borland, IBM, Compuware, HP/Mercury tools for Defect Management, Test Development and Management, Test Execution, Automation Testing and Performance Testing Automation Automation Proof of Concept Automation Implementation Program Automated Test Execution
- 9. Data Management Practice Project Expertise Data Governance, Quality and Profiling analysis and Implementation Development and Support of Business Intelligence (Reporting, Analytics) Development and Support & Maintenance of data Extract Translate Load (ETL) Data Architecture and Design Services Methodology TEKsystems iterative business driven implementation methodology focuses on short 30/60/90 day deliverables Projects lead by information specialist with business problem or industry expertise Technology Focus IBM DataStage, Informatica, Oracle Warehouse Builder, SSIS Business Objects, Cognos, Reporting Services, IBI Oracle , SQL Server, Netezza
- 10. Security Client Specific Rooms Surveillance Cameras Key Card Access Security Guard Data Center Infrastructure Redundancy Internet Circuits Network Equipment Power Generation Offsite Disaster Recovery Standard Desktops Provided Client Specific Requirements supported Location 60,000 Sq Feet Prime Office Space Downtown Montreal, QC Capacity for ~500 Professionals Montreal Solution Center
- 11. Technology Capabilities Microsoft .NET® Development Tools, Database, and Server Technologies Java/J2EE/IBM WebSphere Development and Application Server Technologies IBM Mainframe COBOL, CICS, and DB2 Technologies IBM & HP-Mercury Testing Tools Oracle Database, Development, and Data Warehouse Technologies Netezza implementation partner Montreal Solution Center Certifications PMP Certified Project Managers ITIL Certified Support Teams Microsoft Gold Certified Practice Leadership Quality Management Program Audited to perform FDA certified work ISO27001 Information Security
- 12. Strong USA based Relationship Management Access to a skilled and multi-lingual labor pool that is familiar with North American business practices. Competitive rates when compared to on site alternatives Lower benefit costs, tax incentives, cost of living and exchange rates Time zones compatibility provides the predictability of success on highly interactive projects Easy travel access through the NAFTA Treaty - Visa’s are not required to travel between USA and Canada Canada has stronger Intellectual Property Laws as compared to other typical offshore providers Political and economic environment is stable TEK has a strong presence in Canada with more than 3500 employees Montreal Solution Center Benefits
- 13. Security Client Specific Rooms Surveillance Cameras Key Card Access Security Guard Data Center Infrastructure Redundancy Internet Circuits Network Equipment Power Generation Standard Desktops Provided Client Specific Requirements supported Location 35,000 Sq Feet Prime Office Space Bangalore, India Capacity for ~300 Technical Professionals India Solution Center
- 14. Technology Capabilities Microsoft .NET® Development Tools, Database, and Server Technologies Java/J2EE/IBM WebSphere Development and Application Server Technologies IBM Mainframe, AS/400, COBOL, CICS, and DB2 Technologies IBM & HP-Mercury Testing Tools India Solution Center Center Benefits Access to experienced technical talent and low cost resources Boutique feel due to size and experience level of Technical Professionals employed by TEKsystems Practice Area leadership ensures excellent communication and best practices process are followed.
- 15. Application Services - Sourcing Options Managed Services Project-Based Services Outsourcing Statement of Work for on-boarding, management, and reporting deliverables. Time & Materials Shared Statement of Work for project deliverables and delivery standards. Fixed Priced or Time & Materials with deliverable-based terms TEKsystems Statement of Work for defined units of work and achievement of service levels. Fixed-unit pricing with penalties and incentives Provider Contract Pricing Risk for Outcomes TEKsystems Typical attributes that define an Applications Services Engagement Client TEKsystems Methodology/ Process TEKsystems