A lightening talk done at work on Wikipedia and its quirks
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The document discusses different aspects of Wikipedia communities and governance. It outlines the taxonomy of different types of Wikipedia users from casual surfers to administrators. It also describes Wikipedia's core policies of assuming good faith, neutral point of view, and applying social sanctions like rewards and punishments. Networks on Wikipedia are discussed in relation to information flow and bridging different user groups.
A lightening talk done at work on Wikipedia and its quirks
- 1. Wikipedia and its quirks Cathy Ma, Yahoo! Europe http://cathyma.com Twitter: cathyma
- 3. Classic Long tail Most edited Wikipedians (data: 20 November 2008 http://en.wikipedia.org/wiki/Wikipedia:List_of_Wikipedians_by_number_of_edits/latest)
- 7. User Support Traditional Community-based Model Customer Care Community Moderation Resolution Many-to-One Many to Many Interaction Users:Customer Care Users:Users User:Customer Care Visibility (resolution) Low High Communication loop Closed Open Response Lead Time Long (24hr) Real-time, 24/7 Customer care Cost High Vary
- 12. Trust “ The expectation that arises within a community of regular, honest, and cooperative behavior, based on commonly shared norms , on the part of other members of that community” Francis Fukuyama
- 13. Why Social Capital? Access to resources: Information: input and output Human Capital: skills, knowledge, creativity Ability to Mobilise Resources
- 14. Social Capital ‘ It’s not what you know, it’s who you know.’ Network Cluster of Norms Sanctions (rewards & punishments)
- 15. Networks on Wikipedia General Surfers Contributors Causal Contributors Recurrent Contributors Sysops (administrators) – 1,565 (en) Stewards – 36
- 16. Networks - Coleman’s idea on Closure A E C B D A B C D E Linear Network Open Network
- 17. Social Network on Wikipedia Anonymous Wikipedians Less Active Wikipedians V. Active Wikipedians Multiple memberships Key community nodes Facilitates information flow Groups ‘bridgers’
- 19. Core Policies on Wikipedia Be Bold Assume Good Faith Neutral Point of View
- 20. Sanctions Rewards - Social Reinforcement Community recognitions Barnstar/Compliments Nominations Punishments Edit Reverts/Wars IP/account ban Desysoped
- 21. jtipple@yahoo_inc.com YAHOO! CONFIDENTIAL
- 22. Arbitratoin Committee Snapshot Data gathered from http://en.wikipedia.org/wiki/Wikipedia:Arbitration_Committee as of 29 Jan 2009) Edited Count generated from Soxred93’s Tool http://tinyurl.com/arvtfk Current 16 members and their EN Edit Count Example segmentation of the actual edits done by User:Wizardman