A Program Management Approach to Business Continuity
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The document outlines a program management approach for business continuity management (BCM) through case studies of Fortune 500 firms in financial services and manufacturing. It emphasizes the importance of strategic governance, ongoing communication, and structured processes to support organizational resilience and project execution. Additionally, it mentions professional certifications and standards that can enhance program management capabilities within BCM initiatives.
A Program Management Approach to Business Continuity
- 1. A Program Management Approach for BCM Bryan Strawser Principal Consultant & CEO, Bryghtpath LLC
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- 3. Case Study: Fortune 500 Financial Services Firm 3 Program Team has grown organically over time Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com Vice President Enterprise Resiliency Sr. Manager, Business Continuity Sr. Manager, Business Continuity Sr. Manager, Business Continuity Analyst Sr. Manager, Incident Management Executive Assistant Business Lines Business Impact Analysis Disruptions
- 4. Case Study: Fortune 500 Manufacturing Firm 4 Global Hardgoods Manufacturer Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com Vice President Business Continuity Director, Crisis Management Director, EMEA Director, APAC Director, Americas Assistant VP, India Executive Assistant Acquisitions, later regionally aligned Acquired outsourcing firm First internal growth
- 5. Challenges with an Organic Growth Approach • Growth of the team and program are often a result of circumstances rather than strategy • Individuals and teams forced to work on both strategic growth of the program through projects and the team’s ongoing lifecycle 5 Isn’t this the way things should be? Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
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- 9. Program Management Lifecycle 9 Project Management Institute: The Standard for Program Management Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 10. Program Management • Ongoing set of projects that share a common program structure, aligned against a set of business strategies • Common Program Structure – Governance – Communication – Benefits Delivery 10 Overview Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 11. Program Management Lifecycle 1 Project Management Institute: The Standard for Program Management Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 12. Project / Program Management Standards • Project Management Institute – Project Management Book of Knowledge – Program Management Standard – Portfolio Management Standard • ISO 21500: Guidance on Project Management • PRINCE2 • Agile/Scrum • IPMA Competence Baseline (ICB) 12 Standards to live by Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 13. Professional Certifications • Project Management Institute – Certified Associate in Project Management (CAPM) – Project Management Professional (PMP) – Program Management Professional (PgMP) – Portfolio Management Professional (PfMP) – Specialty Project Management Certifications (ex: PMI-ACP) • PRINCE2 – Foundation, Practitioner, Professional • IPMA Certifications • Association for Project Management (APM) • Australian Institute of Project Management • ISO 21500 Certifications – Implementer, Lead Implementer, Auditor, Lead Auditor 13 Project Management Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 14. Case Study: Program Management 14 Minneapolis based Fortune 500 Services Company Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com • Business Strategy – Retain current clients while winning new business • Program Goal – Multi-year development and roll-out of new business intelligence tool that provides analytics to clients • Program Components (Projects) – Infrastructure – environment & upgrades – Development of core offering – Data loading processes – Go to Market strategy – Operational handoff / onboarding • Realized Value – Customer Satisfaction Score – Retained Business – New Business Governance Steering Committee Program Sponsor Program Team Program Manager Communications Leader “Troubleshooter”
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- 16. Program Management / Business Continuity • Governance Process – Steering Committee / Program Committee – Executive Sponsor / Program Sponsor • Ongoing processes that could be projects – Ex: Business Impact Analysis (Annual / Bi-Annual) • Communication that occurs at a program level 16 Commonalities Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 17. A Program Management Approach 17 Business Continuity Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com BCM Program Leader Program Management Operations
- 18. Breaking Down BCM Program Management • BCM Lifecycle • Typically: Managers or Analysts aligned against business units • Typical tasks: – Business Impact Analysis – Plans – Training – Exercises 18 Operations Team Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 19. Breaking Down BCM Program Management • Owns all program management elements – “How do we grow / mature our strategy…” • Ex: – Business Impact Analysis – 2016 Process – Application tiering for high availability project – ISO 22301 Maturity and Accrediation 19 Program Management Team Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 20. Using Program Management in BCM • What are the biggest challenges facing our program in the year to come? • How do we mature our program beyond where we are today? • What are the business strategies that we are expected to support? • What risks at an enterprise level can we mitigate through a stronger BCM program? 20 Strategic Framing Questions Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
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- 24. Communication at a Program Level • Most BC programs are focused on reporting the news rather than telling a strategic story • Program Dashboards – Core BC Metrics – Maturity – Strategic Alignment • Ex: Major Strategic Priority / Business Strategy • Ex: Alignment against 10-K risks 24 Telling your Story Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 25. A Large BCM Program Structure 25 Fortune 500 Corporation using a Program Management Approach Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com VP Business Continuity Director, Incident Management Security Operations Center (24x7) Incident Management Team Director, Business Continuity Management BCM Managers & Analysts Director, BCM Program Management Office (PMO) Project Managers Metrics Analyst Communications Governance Executive Assistant
- 26. A Large BCM Program Structure 26 Fortune 500 Corporation using a Program Management Approach Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com • Annual Program Management Process – Defined strategy for maturity using a ISO 22301 Maturity Model – Year over year assessment of progress – Specific strategic projects aligned against maturing the program and corporate strategies – Budgets allocated at a program level • BCM Managers responsible for business facing operation (aligned against existing businesses)
- 27. Flexibility through Program Management 27 Strong governance allows for a more flexible team Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com • Ongoing governance process allows for regular review of business value of specific efforts • Governance at a program level allows for reallocation of resources in the PMO as needed – Ex: Acquisition
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- 29. Contact Information Contact Bryan: Bryan Strawser Principal Consultant & CEO Phone: +1-612-235-6435 E-Mail: bryan@bryghtpath.com Twitter: @bryanstrawser Learn More: Website: www.bryghtpath.com Twitter: @bryghtpath Facebook: facebook.com/bryghtpathllc 29 Bryan Strawser - Bryghtpath LLC Copyright © 2015 by Bryghtpath LLC | bryghtpath.com | +1-612-235-6435 | bryan@bryghtpath.com
- 30. A Program Management Approach for BCM Bryan Strawser, MBCP, MBCI, PMP, PgMP, PfMP, CEM, CPP, CISSP Principal Consultant & CEO