A WEB-BASED SERVICE MARKETPLACE

International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 09 Issue: 04 | Apr 2022 www.irjet.net p-ISSN: 2395-0072
© 2022, IRJET | Impact Factor value: 7.529 | ISO 9001:2008 Certified Journal | Page 3177
A WEB-BASED SERVICE MARKETPLACE
Dr. Kiran Bhandari1, Karan Dhiman2, Mohamed Zain Kazi3,
Mayuresh Phansikar4, Rutuja Thakur5,
1Professor, Department of Computer Engineering, University of Mumbai Affiliated Institute
Terna Engineering College, Mumbai, Maharashtra, India
2-5Undergraduate Students, Department of Computer Engineering, University of Mumbai Affiliated Institute
Terna Engineering College, Mumbai, Maharashtra, India
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Abstract - A service marketplace is a website that
allows you to buy and sell services. Freelancers, private
individuals, and corporations from a variety of industries
can offer their skills and be hired by those who want their
aid. The most successful service markets transform the way
we live by adapting to a certain market. Customers enjoy
them since they make comparing prices and things from a
single source simple. Being a part of a well-known online
marketplace fosters trust between you and the buyer. We
have developed a service marketplace that will deliver a
wide collection of services from a variety of service
providers. Customers may make servicing appointments on
this user-friendly website according to their schedule and
convenience.
Key Words: Service, Marketplace, Website, Customer,
Service Provider, Booking, Use Case, Database Design,
State Chart,
1. INTRODUCTION
We have developed a Web-based service
marketplace that will offer a diversified range of services
from a variety of service providers. We suggest in this
paper that the existing online service marketplace should
be rebuilt such that third parties can not only offer their
new independent services but also expand the capabilities
of existing service marketplaces. This is a user-friendly
website where clients may arrange appointments for
services that are convenient for them. Buyers may view
order data such as the address, appointment time, and
total amount on the checkout screen. Consumers will get
an email confirmation of their order after it has been
validated. Before registration, the customer will also
receive an OTP (One Time Password) on their email
address which will be used for verification. The service
can be hired both on an as-needed and in advance basis.
2. PROPOSED SYSTEM
The administrator begins the simulation by
entering his or her credentials (ID and password). Once
that is done, the administrator may access the main admin
page, where he or she can alter the categories, services,
and examine the orders that have been placed. The order
number, customer ID, Service name, price, and booking
date are now presented in a window. After completing his
or her service, the client is invited to submit their address
and other contact information, where the total charge is
displayed, and the customer may click the 'Submit' button
to get a message confirming their booking.
When you enter the admin portal, you may add,
change, or remove a service as well as create a new service
category. Once the specified action is done, the end result,
i.e, The added service or the updated service list is
displayed, and if you deleted a service, that service is
removed from the categories page on the service
marketplace website, which the consumer may access.
3. DESIGN AND IMPLEMENTATION
The website is written in PHP, HTML, CSS, and JS,
and the datasets are kept in the PhpMyAdmin SQL
database as well as the Admin Panel, to which only the
registered Admin has access. We built a web-based
marketplace for services. A desktop or laptop computer
with a browser, an internet connection, and the XAMPP
control panel is required for our website. For the early
creation of the website, we analyzed a few services in our
databases. Our system's implementation includes a real-
time feedback system, which allows the admin to verify
the booking details of the service on the service
marketplace website and update the customer bookings
once a client purchases a service.
The entire website's code is executed on Sublime
Text Editor, using Google Chrome as the primary browser.
We created the database using PhpMyAdmin, which was
only possible due to the XAMPP control panel installed on
our machines. First, we built the marketplace's front-end,
where we used our own logo for the Tool-box services
brand and focused more on CSS to make our website even
more appealing to use.
Then, in PhpMyAdmin, we created the database to
begin working on the backend of our website, which was
crucial because it would allow us to save all of the
information from the front-end into the backend of our
website while also improving the responsiveness of our

project. Last but not least, we built our management
system's Admin Panel, which was the most important
component since it would preserve all of the information
that the customer entered into the website and also allow
the admin to manage the services, categories, and
bookings made.
Fig. 1: Customer State Chart
Fig. 2: Use Case Diagram
Fig. 3: Entity Relationship Diagram
4. LITERATURE SURVEY
Nowadays, there are several businesses and
websites that provide a variety of services. This has made
people's lives much easier than they were previously.
People may use their phones to receive any services they
choose. They may enjoy these services from the comfort of
their own homes because they are brought right to their
door. However, because there are so many companies
offering so many services, people must deal with a
plethora of different apps for each company and the
service that they provide. That is why we wanted to
establish a website where individuals could access all of
these various services from any one location. People's
lives will be made much easier and more convenient as a
result of this.
They wouldn't have to deal with so many different
applications and websites for various services. Our
platform allows many firms and sellers to market their
services. Customers can compare prices and services, as
well as read user reviews, to help them choose the
company and the service that they provide. We will also
provide our own services on our website. So, our main
goal is to make life easier and more convenient for
everyone.
5. SCOPE AND FEATURES
A. Objective:
● To reduce the time and effort and get
services done at your homes by booking
the service of your choice present on our
website.
● This system can be used by all the family
members who are busy with their
everyday tight schedules and require
help doing everyday chores.
● Users may search for any service at
any moment and receive immediate
confirmation through email.

B. Features:
- Front-end:
● Client Login page
● Front-end
● Service Categories
● Service Information
● Flexible booking date and time
● Payment modes
● Confirmation Notifications via mail
● Contact Customer Service
● Accepting Customer Reviews
- Backend:
● Admin Login page
● Back-end operations
● Managing categories
● Managing front-end information
● Managing booking date and time
● Managing Payments and Cancellations
C. Scope:
● This internet application has the chance
of growing into an Android app. This will
be made available to customers via
mobile devices, and its application will be
increased.
● The service is available on an as-needed
basis and can be scheduled ahead of time.
● We plan to integrate digital wallets into
our website in the future to make it easier
and faster for users to make payments.
6. DESIGN AND CONNECTIVITY
The process through which designers develop
integrations on software or electronic devices with a
concentration on appearances or style is referred to as
user experience or design (UI). Designers try to increase
both user-friendliness and user enjoyment. UI design
includes the graphical user interface and many forms of
user interfaces. To build a System Layout Architecture,
we'll need a UI and a database, which we'll link via PHP.
7. DATABASE DESIGN
Databases may be likened to a sophisticated
digital panel. This is what will help us categorize all or
most of the data in our application. We have full authority
over our database's installation, modification, and
deletion. Tables, which may be thought of as file
references, generate data. Tables are descriptive sections
that can be thought of as individual pages within a file
folder. Each time a fee is collected, we will add new entries
to that database, just as we would add new pieces of paper
to our file folder. Our database includes a huge amount of
information, such as the services, category, customer id,
customer name, booking, categories, and so on.
8. DATABASE DESIGN
<?php
$host = "localhost";
$user = "root";
$pass = "";
$db_name = "market";
$con = new mysqli($host,$user,$pass,$db_Name);
function formatDate($date)
{
return date('g:i a',strtotime($date));
}
?>
Fig. 4: Xampp Server
Fig. 5: Phpmyadmin Database

Fig. 6: Sequence diagram for User Registration & Login
Fig. 7: Sequence diagram for Admin Login
Fig. 8: Data Model Diagram
9. TOOLS AND DESIGN
A. Xampp: Apache: The Apache Software
Foundation established Apache, sometimes
known as Server, as an open-source Java Servlet
Container.
B. MySQL server: It handles large databases much
faster than prior systems. It consists of a multi-
threaded SQL server that supports many back
ends, as well as a range of client applications and
libraries, administrative tools, and application
programming interfaces (APIs). Because of its
connectivity, speed, and security, MySQL Server is
well-suited for accessing databases through the
Internet.
C. HTML: HyperText Markup Language, or HTML, is
the standard markup language for writings
intended to be displayed in a web browser.
Technology such as Cascading Style Sheets (CSS),
which we also use to style our website's web
pages, can help.
D. PHP: Hypertext Preprocessor is a general-
purpose programming language that originated
with the development of online applications. PHP
code is performed in a certain order, beginning
with a PHP interpreter, which is subsequently
implemented as a web server module. The web
server combines the output of both the
interpreted and executed PHP code, which can be
of any kind that is connected with the produced
web page.
E. JavaScript: The acronym JS refers to a computer
language that, together with HTML and CSS, is one
of the World Wide Web's major technologies. On
the client-side, JavaScript is used to regulate web
page behaviour on more than 97% of websites,
with third-party libraries being frequently used.
10. RESULTS
A. Backend: Admin/Service Provider Panel:
Fig. 9: Admin/Service Provider Login Panel

Fig. 10: Admin Service Panel
(The panel where the admin can add, delete and update any
service. Can also make a particular service active or
inactive.)
Fig. 11: Customer Bookings Panel
(The panel where the admin can have a look at any service
that is booked by a customer and can update the status of
that particular booking.)
Fig. 12: Service addition form panel
(It is the panel where the admin/service provider can add
their own service and this will be reflected in the service
panel.)
Fig. 13: Service booking detail panel
(This is the panel where the admin will be able to update the
status of the customer’s booking in real-time.)
B. Front-end: Service Marketplace Website:
Fig. 14: Front-end of the Service Marketplace
(The customer will be presented with the front-end of our
website whenever they sign into the website.)
Fig. 15: Customer Login/Registration Page
(This page has the option to sign in, register and forgot
password features with OTP verification for email id as
well.)

Fig. 16: Service details and booking page
(This is the page where the customer can look at the details
of a particular service and can book the service by selecting
the date and time as per their preference.)
Fig. 17: Checkout Page
(The page where the user will enter his/her address along
with other details and select the payment option.)
Fig. 18: Booking Details page
(The page where the customer can have a detailed look at
the booked service and can check for the booking status.)
Fig. 19: Invoice email
(An email will be sent to the customer on their registered
email id after the confirmation of their booked service)
11. CONCLUSION
We created a service marketplace that offers a
diverse range of services from a number of service
providers. Customers who want to purchase, as well as
corporations and individual vendors who wish to sell their
service and expand their business, may arrange
appointments for services on this user-friendly website
depending on their schedule and convenience.
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