Smart Machine and Application for Rural Development

International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395 -0056
Volume: 04 Issue: 03 | Mar -2017 www.irjet.net p-ISSN: 2395-0072
© 2017, IRJET | Impact Factor value: 5.181 | ISO 9001:2008 Certified Journal | Page 1043
Service on Demand
Bhushan Pardhi1
, Anuja Jadhav2
Abhishekraj Verma3
, Amit Ganar4
,Lokesh Khapre5
,Saurabh Belekar6
1,3,4,5,6B.E. Final Year, Department of Information Technology and Engineering, S.B. Jain Institute
of Technology, Management and Research, Nagpur.
2
Assistant Professor, Department of Information Technology and Engineering, S. B. Jain Institute
of Technology, Management and Research, Nagpur.
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Abstract - Today, the revolution in technologyisposinglots
of challenges for businesses while also offering huge
advantages. The world has seen a massiveandrapidgrowthin
technology and hence, the human race has become more
dependent and looking for more comfort every day.
The need of the time is to be proactive in innovating,
becoming more efficient, reducing costs, and providing
customers with better services and believe in building
customer relationships.
Service On Demand to be a platform that connects
consumers with service professionals like event planners,
cleaning services, home services, chauffeurs, etc. and that acts
as a marketplace for the purchase of such services.
Key Words: Services, Service marketplace, Customer
Serviceman relationship, Online service booking.
1.INTRODUCTION
In the era of digitalization, Humans have
become more dependent on the technology and time
saving options. We actually prefer sitting at our place
and ordering stuffs from market. Instead of actually
going out and enjoying the ambience of the market. So
in order to provide comfort to the life of people and
also get there work done without any trouble, a
website is being Introduced, Service On Demand.
SOD is made to ease the life of the people from
their daily routine. The ideology behind this website is
to providedoortodoorserviceswheneverorwherever
it is needed. From event planners to cleaning services,
home services to chauffeurs, etc.
The need of the time is to be proactive in
innovating, becoming more efficient, reducing costs,
providingcustomerswithbetterservicesandbelieve in
building customer relationships. This site will help in
maintaining servicemen-customer relationship.
Intended to be a platform that connects consumers
with service professionals, and that acts as a
marketplace for the purchase of such services. In our
daily busyschedule we don’t have time to run after the
service providers. We know that we need a plumber
but we don’t know where to find him. This site will
help in continently locating the service professionals.
The service providers are highly skilled
workers and there will be no inconvenience caused
from there side to the customer. You just need to
register to our website,bookyourservicesandthat’sit.
It’s that simple. The servicemen will come to your
doorstep and your work will be done. The proposed
work is done in PHP server scripting language for
making dynamic and interactive web pages, we have
also used several other programming languages as
front end with databaseMySQLasbackend.PHPisfree
powerful tool which is widely-used.
The website is also been created with the
ideology of providing employment to the people who
have skills and are willing to provide their services to
the people but they do not have much exposure and
money to start their own business. Those kind of
people can become part of SOD and can get connected
to the customers and earn money. SOD will be a bridge
between Servicemen and customers. Anybody can
provide their services, after being verified by the SOD
team. The Tagline of our Team is “WHATEVER YOU
NEED, WE PROVIDE”.
1.1 PROBLEM STATEMENT
The main problem of the peoplein21st century
is they have become lazy not literally but we look for
more shortcuts and time saving options. For us time
has become a problem, we prefer window shopping

over actually going out and enjoy the ambience of
market. So to save the time from going out and looking
for some skilled persons for household and personal
chores we have created Service On Demand. You just
need to login, give your requirements and we will
provide you with the service.Youneedit,weprovideit.
1.1.1 OBJECTIVES :-
The main objectives of this project are:
 To provide the platform to the service
providers to extend their business.
 To make servicemen-client relationship.
 To provide easy services to clients, so thatthey
don’t have to wander to get his work done.
 To grow with the growth of our employees.
 To achieve more comfort every day.
1.2 PROPOSED SYSTEM
Theproposedsystemeliminatestheproblemof
complications faced by new users. We have provided
separate registration andloginwindowsforcustomers
and servicemen. We have also kept the booking
procedure quite simple so that all types of people can
use it without wasting their time.
We have also looked in to provide the security
to the customers, onlythelegitimateandauthenticated
servicemen will be allowed to provide their services.
Our believe is to set the relationship between
servicemen and customers. There will be an online
registration form which will be verified internally.
After theverificationtheadminwilldecidewhetherthe
servicemen is legitimate or not then their services will
be shown to the customer. Then there are separate
windows for login. Each user will have a unique
password and login. Once the user has done through
the procedure he will be able to prevail the services.
The administrator can manage all user information
easily in Comprehensive user record that includes all
userinformation.SimpleRegistrationSystemwitheasy
record management.
2. LITERATURE SURVEY
For the literature survey of our website ,we
1)for some up gradation to our project, the website
we have visited are:
2.1 Zimmber.com :- We have looked for the GUI of
zimmber.com. Actually the GUI of zimmber.com is
attractive and easily understandable. So we have tried
to put it similar but not the same. We have improvedin
the manner of making ourselves more clear about the
kinds of services which we will be providing. Zimmber
provides the best handyman services. It provides
various services which include electrical services that
takes care of any electrical installation or repairs,
plumbing services, AC services that include air
conditioner services and repairs, house painting for
that beautiful abode look and carpentry work of the
finest quality by the best carpenters in Mumbai. For
Zimbber customer satisfaction is their priority.
2.2 Sulekha.com :- The problem with sulekha.com is
there registration process is quite complex. It does not
havetheregistrationmodulesforservicemenaswellas
the users. We have kept it simple so that even the
newcomers don’t have to face longprocedures,andthe
persons who do not know about the internet much can
also get their idea clear. Sulekha helps users to
minimize the time in finding the right serviceprovider,
to reduce the cost of the service and to minimize the
hassle of dealing with service providers. For service
partners, Sulekha reduces the time & money involved
in finding a customer and minimizes the hassle of
closing a sale. Sulekha achieves this by increasing
liquidity (number of users and service partners),
increasing quality (genuine users, high quality
businesses) and increasing speed of getting the job
done.
2.3 Needs of Service Quality[3] :- Today, marketing
strategy applied in the market is easy to imitate over a
short period of time. One obvious evidence is that
products and services offered in the market are the
same or very similar .In addition, price reduction
should not be used because it will lead to a larger
decrease in profit margins and finally a price war
among service providers.Further,distributionchannel
management is another strategy in which branch
expansion, as an example, is costly and should be
available to a certain optimal level to deliver
appropriate customer services. Last, but not least,

promotional campaigns are expensive and easy for
competitors to copy.
2.4 Consumer Satisfaction Process[2]:- The
paramount goal of marketing is to understand the
consumer and to influence buying behaviour. One of
the main perspectives of the consumer behaviour
research analyses buying behaviour from the so called
“information processing perspective" (Holbrook and
Hirschman 1982). According to the model, customer
decision making process comprises a need satisfying
behaviour and a wide range of motivating and
influencing factors. The process can be depicted in the
following steps (Engel, Blackwell et al. 1995):
1) Need recognition :- Realisation of the
difference between desired situation and the
currentsituation that servesasatriggerforthe
entire consumption.
2) Process :- Search for information :- Search for
data relevant for the purchasing decision, both
from internal sources (one's memory) and/or
external sources.
3) Pre-purchase alternative evaluation :-
Assessment of available choices that can fulfil
the realised need by evaluating benefits they
may deliver and reduction of the number of
options to the one (or several) preferred.
4) Purchase :- Acquirement of the chosen option
of product or service.
5) Consumption :- Utilisation of the procured
option.
6) Post-purchase alternative re-evaluation :-
Assessment of whether or not and to what
degree the consumption of the alternative
produced satisfaction.
7) Divestment :- Disposal of the unconsumed
product or its remnants.
3.PROPOSED WORK
3.1 Customer :- Customer Module is the first and
most important module of our project. First customer
needs to register to the site before booking the
services. Customer have to fill registration form, after
successful registration, customer can login and book
the services. Customer can update his profile, chat
with servicemen, search for servicemen in his area.
During the time of registration, a temporary id and
password will be generated and sent to the customer.
The customer will initially login using the OTP. After
successful login, he/she can change their id name and
password, or they can also edit their profile
information.
3.1.1 Dashboard :-
When the customer login with his id and
password, he will his home page or customer home
page. Now customer home page consists some other
several modules or pages. The first one is Dashboard.
Dashboard contains information which can be viewed
by the customers. The dashboard will show the
available services in his city or area. The pending
requests, if there are any requests in pending by the
servicemen. The dashboard will also show the
completed servicesandtheservicesthatareinprocess.
3.1.2 Book Service :-
Now, the Customer has entered in the home
page of the customer and adited their profile Now, the
next thing they will do is book a service as per their
need . In the “Book a Service ” page the customer will

have to fill a form in which they wil have to select a
service of their choice ,After that the list of services
will appear the customer chooses say plumber a list of
plumber will appear according to min charge .Now
after that the customer will have to provide the
summary of work and then choose a date and click on
book there service for that day and time will be
booked and the serviceman will visit them.
3.1.3 Service Status :-
Service status will be 4th option in the
customer home page . This page will show the
complete status of the service, this page contains a
table which include Booking id , Service and Status.
Now, once the service is completed and
confirmed by the customer the statuswillbeupdateto
complete if the service is not completed or is in
process will be shown in the status part . After the
completion of their work the customer can also give
rating according to their satisfaction.
3.2 Serviceman : - Serviceman is a service provider
who offers services to customers. After login
serviceman can respond to booked requests, track
location of customer, set rate of particular services,
update their profile. There are several others
operations which can be done by the servicemen.After
the successful registrationand loginoftheservicemen,
he/she can specify there service type or the kind of
services they are going to provide. They can even set
the initial or one visiting rates and the charges per
service.
3.2.1 Dashboard : -
The dashboard will show the current rate set
by the servicemen. And the option for them to upload
theirdocumentsfortheverificationandauthentication.
Unless the servicemen don’t provide their documents
they will not be authenticated and hence won’t be able
to provide their services. Once they are done by the
authentication process, they will be approved by the
admin and their services will be visible to the
customers.
3.2.2 Service Request : -
Once the servicemen have logged in
successfully he will enter in the “Servicemen-home
page” the servicemen can check the status in service
request when a customer will book a serviceman a
request willbesenttoservicemennow,theservicemen
can check the details of the service and can view the
date time and address of the customer. if the
servicemen are not booked by other customer at that
time date he will accept the service and visit the
customer or else he may reject the service.

3.2.3 Task in Process : -
Once the servicemen has accepted the service
request he will visit the customer and after the service
is provided and the work is done the servicemen will
update the customer by clicking on work completed in
“Task in Process” and the completed status will be
updated in “Customer Dashboard”and“ServiceStatus”
and option for review servicemen according to their
satisfaction.
3.2.4 Set Rate : -
Set rate is the 5th option provided to the
servicemen. In here servicemen has the liability to set
their own rate the rate will nominal.
3.3 Admin :- Admin is the authorized person who will
verify the servicemen by verifying documents
manually, when the servicemen will register the
requests will be sent towards admin upto successful
verification servimen account will be inactive. As the
admin successfully verifies the account the account
status of servimen will be active.
3.3.1 Customer :-
Admin is actually the most important person
between servicem and customer . Admin’s work is to
verify the servicemen is the admin module , admin has
first option as customer.
In this ,the admin can view the details of the
customer who are registrationwithserviceondemand
. The customer module will include ID , name, address,
city, email and contact number .The admin admin can
also search the customer by name in search option.
3.3.2 Active Serviceman :-
Similarly like customer theadmincanalsolook
far the servicemen by names and their information is
also available.
The servicemen first need to submit their
identification papers and admin will then only grant
them permision to provide their services.

3.3.3 New Serviceman Request:-
Any person who have skills and want to avail
their services can join with service on demand .In new
servicemen request module,the servicemen will first
register with the site first register with the site after
that he will login andtheirinformationwillreachtothe
admin ,But adminwillnotallowtheservicementoavail
their services unless and untill the authetication
process is done .At the time of registration or login the
servicemen will have to upload their valid documents
and then only will givepermissiontotheservicemento
get connected with the customer via “Service on
Demand”
3.3.4 Blocked and Pending :-
The admin has the authority to block or accept
the servicemen if the servicemen is valid and liable
then only the admin will accept his service but if the
servicemen is fake the admin will not accept the
request and he can block the servicemen. Even if the
servicemen is misbehaving with the customer he will
get blocked.
4. SYSTEM DESIGN
4.1 Flow Chart Diagram :-

4.2 Usecase Diagram :-
5. ADVANTAGES
 This website can be used by any service
agency.
 The website can be used by Customers.
 The registration part is easier for the new
comers too.
 The biggest advantage is that it will help in
making life Easier and time saving.
6.APPLICATION
 Can be used in to organizing events in school
& colleges.
 Organizing Social Events. Etc.
7. CONCLUSIONS
People faces problems in their day to day life
with their daily householdchores.Theywanttoprevail
services but the main problem they go through is,
where to go or whom to call in order to get their
services done. People do know thattheyneedahelping
hand, but sometimes they don’t have any source to get
their problem solved. The service on demand is
developed to successfully solve the problem of the
people and make their relationships better with the
servicemen.
ACKNOWLEDGEMENT
The authors sincerely thank Prof. AnujaJadhav
for her Expert guidance and support throughout the
work. The Authors also thank college of Information
Technology and Engineering and RTMNU University
for the infrastructure and Support provided.
REFERENCES
[1] Raving Fans: A Revolutionary Approach to Customer
Service By “Kenneth H. Blanchard”
[2] Customer Satisfaction Is Worthless Customer Loyalty Is
Priceless By “Jeffrey Gitomer”
[3] Customer satisfaction: review of literature and application
to the product - service systems Final report to the Society
for Non - Traditional Technology, Japan By “Oksana Mont,
Andrius Plepys”.
[4] Wrennall, W_(2000), “Demystifying the supplier-customer
interface”, Work Study, Vol 49 No. 1, pp. 18-22.

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