ACDI Overview
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ACDI is a rapidly growing professional services company that provides software and hardware solutions to printing management industry leaders. They have established themselves through quality products and customer service. ACDI listens to dealers and partners and reacts swiftly to their needs, making them the preferred turnkey solutions provider. They provide the greatest level of support to help dealers sell products and demonstrate commitment to the dealer channel.
ACDI Overview
- 2. Best Software & Services Provider ACDI is a rapidly growing Professional Services Company that sells and supports dynamic software and hardware solutions. Since 1994, we have established ourselves as the print management industry leaders through unwavering hard work, quality products, and customer service that is second to none. Our teams of specialists understand the unique environments of each of the companies we serve. We listen to our dealers and partners and react swiftly to their needs, making ACDI the preferred turnkey solutions provider to the dealer channel. “ACDI provides dealers with the greatest level of support in helping them sell their products and demonstrates a definitive unique understanding of and commitment to the dealer channel.” - Frank Cannata, CEO Cannata Report 2016, 2017, 2018, 2019 & 2020 Winner
- 4. Committed to our partners Above & Beyond Excellence in Support OEM Enablement Community Care Pinnacle Award Customers First Most Dealers Trained 2019 2017 2016 2014
- 5. 21% Growth Imaging Industry Growth Rate: 7% Source: IDC World Wide and U.S. Device and Print Management Market Share, 2018: Cloud Adoption and Workflow Integration Drive Growth
- 6. What we do Pre-Sale Support Trusted regional managers and solutions specialists collaborate with our partners to deliver precise results and achieve outstanding customer satisfaction. Business Development Identify and secure lucrative opportunities for long-term growth with our unparalleled industry expertise. Marketing Our marketing team creates compelling collateral and promotional materials proven to dazzle customers and boost sales. Quotes and Orders Our dedicated team of specialists helps you meet important deadlines, providing quick quotes, accurate orders, and timely licenses. Project Management Experience quality professional services from start to finish. Scheduled, managed, and tracked by our outstanding team of Project Coordinators. Installation Services Save time and effort with our professional software installation. Designed to maximize efficiency for all implementations from start to finish. Integration Deliver an enhanced experience with our top-of-the-line software integration and customization services. Professional Services Support Skilled software engineers implement high-quality solutions with ease - so you don’t have to.
- 7. Business Development Dealer Onboarding | Success Program | Free Trial
- 8. Creating Partnerships of Value. Onboard Train Deliver Support The first step is to fill out the reseller request form. Once you’re approved, the fun begins. ACDI’s onboarding specialists will equip your dealership with all the necessary tools to guarantee success and drive profits. Our Business Development Representatives will make sure that your staff is expertly trained on ACDI’s solutions. We give over 700 sales and technical presentations a year to keep you up-to-speed on solution updates, features and releases. We meet you where you are and take the guesswork out of solution selling. Whether it’s training and marketing, or simply answering your questions, our subject matter experts are here for you. One of the most important words in our business. Once you make the sale, our Project management team takes over. Leveraging our installation and post-sale support experts to make sure you look like a superhero in front of your customer. 90 DAYS TO SUCCESS PROGRAM At ACDI, we are committed to our reseller’s success. That’s why we’ve created this step-by-step program to successful solutions selling. As part of the onboarding process, your team will have a set of milestones to complete over 90 days. Dealerships that complete the program will be eligible for exclusive benefits like our Partner Perks reward card and other discounts and preferred services. Ask about our 90 Days to Success Program after becoming a certified ACDI solutions reseller. acd-inc.com/forms/reseller-request
- 9. 40-Day Trial An ACDI trial expert will reach out to you by the end of the next business day to schedule the trial installation. Once a date and time are agreed upon, the ACDI trials expert will send a WebEx invitation for installation. The requested trial software and any applicable hardware will be installed remotely during this call by our ACDI trials expert. The installation process usually lasts 90 minutes. The dealer/end-user must have technical staff on-site for the duration of the software and hardware installation. Once the software is installed, the ACDI trials expert will place a follow-up call to ensure the software is performing as expected. THE 40-DAY/NFR PAPERCUT TRIAL INCLUDES • A fully-functioning version of PaperCut MF with unlimited users installed on one (1) print server • Installation of PaperCut MF embedded software onto two (2) MFPs • A tour, demonstration and light customization of the software • Configuration of one (1) card reader per MFP TECHNICAL SUPPORT ACDI will provide technical software support for 40 days, or the duration of the trial, whichever happens first. For support, contact an ACDI Trials Expert at trials@acd-inc.com
- 10. Post Sales Support Maintenance & Support Terms | PaperCut Training
- 11. Professional Services ACDI’s Professional Services Division consists of multiple departments dedicated to serving the unique needs of your customers. ACDI offers two support levels – M&S and M&S PLUS – for end-users who have purchased directly from an ACDI reseller. Support is entitled to the end-user of the specific product or software. End-user is defined as the individual or organization that purchases products and services through ACDI authorized resellers. *(On the spot assistance in most cases; however, during periods of heavy volume, responses will be processed within the time outlined in our SLA). **(Hardware failure on the MFD is classified as any hardware component of the embedded device failing and, in the process of replacing the part, the device is re-initialized back to a factory state that requires the device to be reconfigured.) Experienced professionals, it’s what sets ACDI apart.
- 12. Project Management • Dedicated Account Coordinators • Prompt Installation Scheduling • Single Point of Contact • Available to Answer Any Install Questions • Educates Implementation Team on Install Process • Installation Quality Assurance & Customer Service Installation Services • Implementation Experts • Custom Software Configurations • 3rd-Party System Integrations • Software Training • Functionality Assurance Help Desk Support • Courteous Phone and Email Support • Hardware and Software Support • Subject Matter Experts • Industry-Standard Response Times • Dynamic Support Ticket System • Multi-lingual Support (English & Spanish) ONLINE SUPPORT PORTAL support.acd-inc.com Submit a support ticket 24/7 QUALITY ASSURANCE quality.assurance@acd-inc.com 7 AM – 4 PM CST, M – F SOFTWARE SUPPORT U.S. Toll Free 1.877.290.3327 software.support@acd-inc.com 7 AM – 6 PM CST, M – F INSTALLATION SERVICES installs@acd-inc.com 7 AM – 6 PM CST, M – F HARDWARE SUPPORT hardware.support@acd-inc.com 8 AM – 5 PM CST, M – F LATIN AMERICA SUPPORT 877-290-3327 soporte@acd-inc.com Support Portal: support.acd-inc.com Professional Services
- 13. PaperCut Training Collaborative | Hands-On | In-Depth
- 14. Dealer Technical Training A 3-day course designed for those who are new to PaperCut or have some previous experience with installing, configuring, and troubleshooting the software. Learning objectives will focus on developing a complete understanding of an end-to-end PaperCut implementation and introducing advanced PaperCut techniques that will prepare trainees to attend a future Advanced Technical Training. Best For: System engineers, pre-sales engineers, solutions consultants or any other technical staff that want an in-depth view into PaperCut MF from installation to configuration. A 3-day course designed for those who are new to PaperCut or have some previous experience with installing, configuring, and troubleshooting the software. Learning objectives will focus on developing a complete understanding of an end-to-end PaperCut implementation and introducing advanced PaperCut techniques that will prepare trainees to attend a future Advanced Technical Training. Best For: Experienced system engineers, pre-sales engineers, solutions consultants and other technical staff who have installed, configured, and supported PaperCut in a wide variety of end-user environments. Dealer Advanced Technical Training This has been the best training I’ve ever done. Best trainers, best hospitality.” ORALONDO SOLOMON SHARP BUSINESS SYSTEMS ACDI is awesome, their support is awesome. They treat you like family.” DOUG MURPHY CAROLINA OFFICE SYSTEMS “ “ PaperCut Training
- 15. Itinerary Technical • Orientation • PaperCut Infrastructure • PaperCut Web Dashboard • Site Servers, Direct Print Client • Embedding Devices • Find-Me Printing • Linux/macOS • Shared Accounts and Quota’s • Print Deploy • Job Ticketing • Mobile Print Options • Integrated Scanning Advanced Technical • Orientation • Linux • PaperCut Enterprise • Infrastructures • CUPS • AS400 • PaperCut Advanced • Backups & Database migrations • Mobility Print with Advanced DNS • ACDI Integration Services • System Health Monitoring • Advanced Scripting • Integrated Scanning • Advanced Troubleshooting Techniques • Hardware • Print Deploy • Job Ticketing PaperCut Training
- 16. Solutions PAPERCUT MF | KPAX | HARDWARE | STORYBOARD | CLOUD SERVICES | MYPC
- 17. Complete visibility and control of your print environment A powerful print management solution to enable, track, manage, and secure your printing, copying, and scanning.
- 18. That’s because we take a cross- platform, vendor-neutral approach to technology and device support to deliver a print management solution that just works. Manage your print environment Save money and the planet Secure your printing Integrate with third-party systems Manage 3D printing and Print Rooms Give users power Digitize documents It doesn’t matter what size you are, what printers you use, or what operating system your users prefer – PaperCut MF is for you.
- 19. Manage your print environment • Web-based admin dashboard • User sync • Print Deploy • Mobile printing and BYOD Save money and the planet • Reporting • Print policies • Advanced scripting • Cost recovery • User pay-for-print • Client Billing Features PaperCut MF Secure your printing • End-to-end encryption • User authentication • Watermarking and digital signatures • Secure Print Release • Find-Me Printing • Print archiving Integrate with third-party systems • System integrations • Payment gateways Manage 3D printing and Print Rooms • 3D printing • Print Rooms • Control at the MFD Give users power • Control at the MFD • Control from computer, tablet or smartphone Digitize documents • Create smart, searchable documents • Scan to Email and Folders • Scan to Cloud Storage
- 20. KPAX reinvents the management of printer and multifunctional copiers A centralized fleet management solution for multi-brand office printing and copying hardware. From a single interface, you can access MFP device information regardless of the number of sites, the number of customers, or the number of machines. KPAX optimizes the management of your MPS program to reduce the fleet's operating costs, improve service quality and develop new revenue opportunities. More than 650K devices managed
- 21. Technical Management Diagnose before sending a technician Send the technician with the right part Limit and optimize the technician's movements Consumables Automate delivery triggering Reduce customer cartridge inventories (CPP contracts) Limit early cartridge replacement Billing Automatic meter reading and feedback Reduce time spent obtaining information to bill Improve the quality of billing data Sales Statistics & customized reports Develop sales opportunities Identify necessary changes within the fleet Detect business opportunities
- 22. Pay only for the information you want to see. KPAX Koins allow you to adapt the price of the device depending on the level of information you need (meters, supplies, technical alerts) and thus scale the price you pay for a device. KPAX Koins
- 23. Access to data and features related to two of the three areas Device visibility but no access to data Access to data and features related to all three areas Access to data and features related to one of the three areas Koins are active for 31 days and automatically renew
- 24. KPAX LIBERTY Liberty allows you to simplify the implementation and maintenance of agents in poorly adapted client environments. The Liberty stand-alone box reduces the time technicians spend managing collection agents. • KPAX Liberty is installed on the customer's network. Only one Liberty per client network is required, regardless of the number of devices to be managed. • Remotely access the equipment web page and perform your maintenance operations like restarting the equipment, changing the configuration, and upgrading the firmware.
- 25. Cost Recovery: Pay for Print Did you know? You can buy your Prox Cards & Readers directly from ACDI? We are one of the largest distributors of RFIdeas Prox card readers in North America. Because of our volume discount, we can often times supply you with the readers you need cheaper than buying directly from the manufacturer.
- 26. ACDI Card Readers & Payment Solutions Manufactured and designed in-house with technology that’s second to none, the popular EX2000 Series allows multiple price lines for fine-tuned pricing. Charge different rates for black and white and color copies, various paper sizes, simplex, duplex, and more. But it’s not just for copies. Charge for prints, scans, and faxes too! The EX 2000 Series is the most reliable and aesthetically pleasing unit on the market today. With its unmatched functionality, it is the solution for all your print and copy needs. Printing reports has never been easier. They’re compatible with most copiers on the market today. Control your overhead by reducing your paper and equipment costs with the EX2000. RSX1000 Print Release Station Web-enabled print release station/payment solutions designed to provide access to PaperCut hold and release queues while streamlining money management in an account-based environment. Mobile-Friendly Payment Solutions Our entire line of ACDI credit card payment solutions now accepts Android, Apple, and Samsung Pay. It’s never been easier to pay from your phone.
- 27. Multi-factor Authentication with One Touch With just one touch, confidently control access to your documents and devices using innovative fingerprint scanning technology.
- 28. Why Biometric Authentication? • Seamless integration with PaperCut MF • An additional layer of security • Simple self-registration • Quick installation • High accuracy
- 29. New Version with • Single registration process for all readers across the fleet • Centralized admin management • Add & delete users • Templates for adding additional readers • Can be used as fast release readers for devices without embedded option support
- 30. Let your Data Tell a Story Don’t bury yourself under a mountain of spreadsheets, systems, and databases. Why bother with the headache? StoryBoard pulls in all of your disparate business data and displays it in an organized, easy-to-digest, and elegant dashboard. With powerful, customized filtering options, you'll see your data like you never have before – the way you want it. That's business intelligence.
- 31. You can only manage what you measure 42,200 AP/AR Transactions 4,560 Customers 37,512 Quotes 12,302 Tickets 4264 Projects THE ACDI STORY 149,728 Marketing Emails 109,935 Website visitors 86,844 Pages Printed 22,546 Total Users 9.4 Trees Consumed in Paper
- 33. For every type of business.
- 35. StoryBoard for PaperCut Benefits End User Instant access to real-time PaperCut data No time-consuming report setup Endless metrics, filters, and comparisons Browser based – access StoryBoard from anywhere Graphical insights – no flat files Works with all versions of PaperCut – Optimized for version 20 Easily identify under/over utilized equipment Reduces time-to-data DEALER / CUSTOMER BENEFITS Reseller Works with any version of PaperCut – Many potential customers Data easily shared with you by the Customer Rock your next QBR Identify ways for customer to save costs, not clicks Insights Lead to more features, features lead to more services, and product sales Stickiness within your accounts – You are the hero StoryBoard will sell more PaperCut Sell deeper into you customers accounts – Upgrade to StoryBoard
- 36. Example Applications For more Information | Info.acd-inc.com/storyboard
- 37. Reliability. Availability. Scalability. Security. Move PaperCut MF to the ACDI cloud and say goodbye to the headaches associated with on-premise hardware and software. Let ACDI take care of everything.
- 38. PaperCut from Start to Finish. PaperCut MF, the industry-leading Print Management software, has been cloud-ready for many years and works flawlessly utilizing the latest cloud and hybrid cloud technology advantages. ACDI CLOUD SOLUTIONS
- 39. Advantages of PaperCut MF on a private cloud • Immediate Time to value - Start using your software almost instantly • Upgrade to the latest version of PaperCut software or integrate new features in record time • No server hardware/software investment • ACDI Professional services can customize and configuration your PaperCut software based on your organization’s needs • PaaS (Platform as a Service) is a complete environment in the cloud, with resources enabling cloud-based apps to sophisticated, cloud-enabled enterprise applications. • All IT services are included, no need to add staff or consultants • Preemptive app monitoring and problem resolution • ACDI analytics empowers you with actionable knowledge to ensure your software and employees are operating in the most efficient manner possible
- 40. Minimize risk and speed project deliverables with ACDI, a PaperCut Private Cloud Certified Partner. Certification ensures that we have the expertise and skill to implement or migrate your locally hosted print management to Private Cloud architecture. Private Cloud Certified Partners are: • Fully endorsed by PaperCut to match your Private Cloud solution to your organization’s needs • Have access to PaperCut tools, training, and support • Understand your perspective to deliver the best print management architecture outcome
- 41. If you currently have an existing on-premise installation of PaperCut but want to take advantage of the availability, flexibility, and security of today’s cloud platforms – ACDI’s got you covered. Our Professional Service Engineers are experts in migrating your on-premises installations to the ACDI Private Cloud. ACDI MIGRATION SERVICES
- 42. Easy to Scale Server Resources With cloud hosting scaling your server resources couldn’t be easier. For most cloud servers, you’ll have access to an intuitive site management dashboard that lets you view your site’s performance in real-time. Ultra-High Uptime and Availability Cloud hosting has high uptime built-in. Since your apps will be virtually using multiple servers’ resources, you can simply be transferred to another server if one goes offline or is experiencing technical issues. Safety From Server Hardware Issues Your site is isolated from any physical server issues with cloud hosting, including hacking, hardware failure, or system overload. ACDI’s Cloud Hosting utilizes the highest encryption available on the market today. Works Great for Scalable Traffic If your user volumes are scaling with cloud hosting, you can quickly increase your server resources on an as-needed basis. It’s challenging to find this level of scalability with any other style of hosting. Discover the Benefits of Cloud Hosting.
- 43. Redundant Server Environment With redundant hosting, a backup will take over your existing applications within seconds if a failure should occur. With cloud hosting, you’ll have a concurrent live version of your apps that your host can load immediately. Speedy Server and Setup Process You can deploy a cloud server in record time. We’re sure it’s the same in your organization - time is money. That’s why speed counts. With ACDI Cloud Hosting, you will realize an immediate time to value. Faster Speed and Performance Most cloud servers offer you blazing fast speeds. Cloud hosting also allows for easier load balancing between multiple server environments, which can put much less strain on a single server’s resources. Decrease Your Overall Environmental Impact If you’re a company that’s concerned about its enviro impact, then cloud hosting is what you’re looking for. With cloud hosting, you’re utilizing fewer data centers and only the resources you require. Discover the Benefits of Cloud Hosting.
- 44. acd-inc.com Subscribe to our YouTube channel: youtube.com/ACDIVideos @acdi @acdi @acdinc @acd-inc
Editor's Notes
- #32: Drinking our own Kool Aid we realized that we could only manage what we could measure. If we could get all of these separate data silos into a central dashboard, we could begin to see the cause and effect of our business practices. And, in a visual way that is easy to understand. So we did it!
- #33: StoryBoard connects with over 200+ Books, I mean cloud and desktop software suites. These books tell your story.
- #34: And it’ll do it for every type of business - Healthcare, Technology, Accounting, Manufacturing, Hospitality, Marketing, Retail… you name it.
- #35: Introducing StoryBoard for PaperCut. Advanced Analytics and insights inside of your PaperCut Dashboard
- #37: PaperCut Software Data Add-In Advanced Insights and Analytics for PaperCut data Analytics visualization platform pulling in siloed data from 200+ business applications