Active Listening Skills PPT.ppt
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This document provides tips for active listening skills, including maintaining eye contact and open body posture, as well as techniques such as paraphrasing, clarifying, perception checking, summarizing, and empathy. It advises facing the speaker squarely, leaning toward them, keeping eye contact, and relaxing the body. The S.O.L.E.R. method is described for active listening. The document cautions against preparing a response before listening is complete or allowing distractions to divert attention from the speaker.
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Active Listening Skills PPT.ppt
- 1. Active Listening Skills Yes….you need to take notes on this!
- 2. Active Listening Skills- 3 things you can do to help yourself. Eye contact Gesture Posture
- 3. Active Listening-S.O.L.E.R S-Squarely face the person O-Open your posture L-Lean toward sender E-Eye contact maintained R-Relax while attending
- 4. Paraphrasing--- Restate the message in fewer words Get right to the point
- 5. Clarifying--- Bring material to a sharper focus
- 6. Perception Checking--- Verify for understanding
- 7. Summarizing--- Pull ideas together Organize thoughts, material No new ideas
- 8. Empathy--- Reflection of content feeling
- 9. Do Not…. Prepare a response in your mind while listening Have side conversation while you are supposed to be listening Allow distractions to divert your focus or eye contact Make comments until speaker is done