Android_App_for_Recharging_Mobile
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The document outlines critical-to-quality factors, specifications, and defect opportunities for an Android mobile recharging app. It lists quick app launch and smooth operation, proper recharge amounts, and addressable customer grievances as critical factors. Specifications include the app launching within 2 seconds, applying suitable coupons and discounts, tracking transactions with no errors, recharging the proper mobile number and amount, and properly applying and accounting discounts. Defect opportunities specify limits such as no more than 1 defect per 1000 app launches, addressing all but 2 customer calls during peak hours, and tolerating 0 defects for transactions and discount application.
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Android_App_for_Recharging_Mobile
- 1. CTQs, Specs & Defects All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1 Gain from the Power of Lean Six Sigma – MOOC By Nilakantasrinivasan Assignment Submission of : Adith S Shetty Software Developer IMS HEALTH, Bangalore
- 2. Product or Service Selected : Android App for Recharging Mobile All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2
- 3. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3 CTQs Specification Limits Defect Opportunities Quick Launch of App and Smooth Operations Proper Amount to be recharged Customer Grievance addressable App should not take more than 2 secs to launch and move to further screens Apply suitable Coupons and Discounts 1 defect per 1000 launches . Almost 4 secs max in abnormal condition. And it should never crash All the transactions have to tracked and done with no errors. Proper Mobile number should be Recharged proper amount 0 defects tolerated Discounts have to be properly applied and accounted. 0 defects tolerated Customer service centre to address any problems . 2 calls can be missed in peak hours by the executive , but rest all need to be addressed and resolved.