Ctq specs and defects assignment 2
- 1. CTQs, Specs & Defects All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1 Gain from the Power of Lean Six Sigma – MOOC By Nilakantasrinivasan Assignment Submission of : ______________Suchandra Paul
- 2. Product or Service Selected : All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2 IT software service
- 3. 1. Meet Customer expectation in terms of performance 1. Performance of the software should be as agreed between client and company on heavy load situation 1. Defect: Performance of the software can be an issue. Opportunity: i) Client should be informed about the performance issues if any. ii) If there is any risk, then that should be informed beforehand. 2. Timely deliveries 2. Software should be delivered within agreed time period. 2. Defect: Delivery time exceeded. Opportunity: i) Planning should be proper in order to make on time delivery. ii) If scope increases, extra time needed should be communicated with client. CTQs Specification Limits Defect Opportunities
- 4. 3. Proper Documentation for software maintenance 3. Detailed Design documents should be delivered with the software for maintenance and other activities. 3. Defect: Cost of the software may be increase for various reasons. Opportunity: Increase of cost for increasing scope should be communicated with client beforehand. 4. Reduce the unnecessary cost of production 4. Cost of software should be within agreed limit CTQs Specification Limits Defect Opportunities