Assignment 2
- 1. Assignment and Activity 1. Objective : To help you appreciate the various important terms of Six Sigma and relate it to your real life scenario. 2. This assignment involves you to select a product or service from your existing industry or institution. 3. If you are a student or non-employed, then choose a product or service that you understand very well or use very often. 4. Study that product or service and identify the its CTQs, Various Defects Opportunities, Specification Limits for that product/service and write it down in the template as in the following pages. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1
- 2. Assignment and Activity 5. Be creative and add as much non-confidential information (Images, etc) as you can. If you wish to compile your assignment as a video instead of PPT that will be great too. 6. Submission Procedure : 1. Upload it as PPT or Video in any socially shareable sites such as Slideshare/Youtube/Vimeo/Facebook. 2. Share the link in the Course Feed and request for views and comments of co-learners All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2
- 3. Assignment and Activity 7. Grading and Evaluation: 1. Good News: This assignment does not involve any credit/marks. But I would recommend you to attempt this assignment to gain maximum from this course. 2. Evaluation is qualitative. You will learn when you create your own and also when you review what others are sharing and share your views in Course Feed discussions. 8. Submission Deadline: In order to keep the group together and we will encourage to submit assignment before 9th Feb. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3
- 4. CTQs, Specs & Defects All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 4 Gain from the Power of Lean Six Sigma – MOOC By Nilakantasrinivasan Assignment Submission of : Mousa abu subhiah
- 5. Product or Service Selected : Hospital call center Customer Quote: ‘I consistently wait too long to speak to a representative. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 5
- 6. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 6 CTQs Specification Limits Defect Opportunities -Representative Responsiveness -Time measure Less than 60 seconds from call connection to the automated response system 1 per call