Advanced presentation & communication skills universal
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The document focuses on improving presentation and communication skills, outlining essential concepts such as the communication cycle, types of communication, and the importance of listening and body language. It emphasizes effective strategies for designing PowerPoint presentations, audience analysis, and the delivery of messages. Additionally, it explores different styles of communication and feedback skills to enhance interpersonal interactions.
Advanced presentation & communication skills universal
- 1. Presentation Skills By : Gihan Aboueleish
- 3. Learning Objectives What is Communication ? The Communication Cycle Impact of a message Styles of Communication Body Language. What is a skill? Listening Skills. Designing Effective PowerPoint Presentation. Types of Instructional Tools. Some “Presentation” as application. Some Final Words Gihan aboueleish
- 4. Why Communication ..? Communication Miss-communication Communication Skills. Gihan aboueleish
- 5. What is Communication? The dictionary defines communication as a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors. Gihan aboueleish
- 6. Functions of Communication Control Motivation Emotional Expression Information Gihan aboueleish
- 7. Communication Process ;municatio Gihan aboueleish
- 8. Communication Cycle Message Various Sender Channel Receiver Feedback Gihan aboueleish
- 10. Types of Communication Types Verbal Non - Verbal Postures & Facial Words Voice movements expressions Modulation Diction Gestures Clear Linguistics Tone Volume Gihan aboueleish Rate
- 11. Barriers to Effective Communication Filtering Selective Perception Emotions Language Culture Gihan aboueleish
- 13. Key Communication Skills Listening Skills Feedback Skills Presentation skills Gihan aboueleish
- 14. Verbal Communication Words UseSimple Language (avoid jargon) Grammatically correct Avoid slang Be precise (avoid redundancy) Gihan aboueleish
- 15. Don’t Do I can’t do this… I’ll check it for you… I can’t help you… I don’t know… You don’t understand… Let me explain… You are wrong… I think… I suggest… Please listen to me.. I recommend… You will have to… In order to complete the process we will need to… Just a second… May I place you on hold… Hold on… “No” in the beginning of the sentence I am afraid... I would love to do it however… What? What did u say? Pardon Me… Could you please repeat… But However We can’t do… What we can do is… Gihan aboueleish
- 16. Non – Verbal Communication Facial Expressions Eye Communication 90% of our personal communication calls for involvement. Look at people for 5 to 10 seconds before looking away, it shows involvement. Smile It improves your face value !! Gihan aboueleish
- 17. Non – Verbal Communication Gestures Are you aware how you look to others? Find out your habits Find your nervous gestures Gihan aboueleish
- 18. Non – Verbal Communication Posture And Movement Stand Tall. The difference between towering and cowering is totally a matter of inner posture. It’s got nothing to do with height, it costs nothing and its more fun. Gihan aboueleish
- 19. Impact of a Message FACE TO FACE Body Tone of Language Voice 55% 38% Words 7% Gihan aboueleish
- 20. Impact of a Message - VOICE CONVERSATION Words 14% Tone of Voice 86% Gihan aboueleish
- 22. Gihan aboueleish
- 23. How Does Body Speak? - Like any spoken language, body language has words, sentences and punctuation. - - Each gesture is like a single word and one word may have several different meanings. Gihan aboueleish
- 24. Let’s Examine How Body Communicates, from head to toes 24 Gihan aboueleish
- 25. HEAD 25 - Nodding the head - “Yes” in most societies - “No” in some parts of Greece, Yugoslavia, Bulgaria, and Turkey - Tossing the head backward - “yes” in Thailand, the Philippines, India, Laos - Rocking head slowly, back and forth - “yes, I’m listening” in most Asian cultures Gihan aboueleish
- 26. FACE 26 Gihan aboueleish
- 27. EYES 27 * Eye contacts - Encouraged in America, Canada, Europe - Rude in most Asian countries and in Africa * Raising eyebrows - “Yes” in Thailand and some Asian countries - “Hello” in the Philippines * Winking eye - Sharing secret in America and Europe - flirtatious gesture in other countries Gihan aboueleish
- 28. EARS 28 * Ear grasp - “I’m sorry.” in parts of India * Cupping the ear - “I can’t hear you.” in all societies * Pulling ear - “You are in my heart” for Navajo Indians Gihan aboueleish
- 29. NOSE 29 * Holding the nose - “Something smells bad.” universal * Nose tap - “It’s confidential.” England - “Watch out!” or "Be careful.” Italy Gihan aboueleish
- 30. NOSE 30 * Pointing to nose - “It’s me.” Japan * Blowing nose - In most Asian countries, blowing the nose at social gathering is ‘disgusting.’ Gihan aboueleish
- 31. LIPS AND MOUTH 31 Whistle, yawn, smile, bite, point, sneeze, spit, kiss.. * Kiss. In parts of Asia, kissing is considered an intimate sexual act and not permissible in public, even as a social greeting. * Kissing sound. To attract attention in the Philippines, to beckon a waiter in Mexico. * Finger tip kiss. In France, it conveys several messages, “That’s good!” “That’s great!” “That’s beautiful!.” Gihan aboueleish
- 33. THE LIP POINTING 33 Lip pointing (a substitute for pointing with the hand or finger) is common among Filipinos, Native Americans and many Latin Americans. Open mouth. Any display of the open mouth is considered very rude in most countries. Gihan aboueleish
- 34. ARMS 34 Some cultures, like the Italians, use the arms freely. Others, like the Japanese, are more reserved; it is considered impolite to gesticulate with broad movements of the arms. Folding arms are interpreted by some social observers as a form of excluding self, “I am taking a defensive posture,” or “I disagree with what I am hearing.” Gihan aboueleish
- 35. HANDS 35 Of all the body parts, the hands are probably used most for communicating non-verbally. Hand waves are used for greetings, beckoning, or farewells. Gihan aboueleish
- 36. HANDS 36 The Italian “good-bye” wave can be interpreted by Americans as the gesture of “come here.” The American “good-bye” wave can be interpreted in many parts of Europe and Latin America as the signal for “no.” Gihan aboueleish
- 37. HANDS (Cont’d) 37 Beckoning. The American way of getting attention (raising a hand with the index finger raised above head) could be considered rude in Japan, and also means “two” in Germany. The American “come here” gesture could be seen as an insult in most Asian countries. In China, to beckon a waiter to refill your tea, simply turn your empty cup upside down. Gihan aboueleish
- 38. HANDS (Cont’d) 38 Right hand. The right hand has special significance in many societies. In certain countries in the Middle East and in Asia, it is best to present business cards or gifts, or to pass dishes of food, to get an attention, using only the right hand or both. Left hand is considered unclean in much of the Middle East and in parts of Indonesia. Gihan aboueleish
- 39. FINGERS 39 The “O.K.” signal. (the thumb and forefinger form a circle) means “fine,” or “O.K.” in most cultures, “zero” or “worthless” in some parts of Europe “money” in Japan an insult in Greece, Brazil, Italy, Turkey, Russia and some other countries Gihan aboueleish
- 40. FINGERS (Cont’d) Pointing. Pointing with the index finger is common in North America and Europe. But it is considered impolite in Japan and China where they favor using the whole open hand. Malaysians prefer pointing with the thumb. Gihan aboueleish
- 41. LEGS AND FEET 41 In Asia, do not point with your toes. In Asia and some European countries, putting feet up on a desk or any other piece of furniture is very disrespectful. Sitting cross-legged, while common in North America and some European countries, is very impolite in other parts of the world. Gihan aboueleish
- 42. WALKING 42 Walking can reflect many characteristics of a culture. For example, In parts of Asia and some of the Middle Eastern countries, men who are friends may walk holding each other’s hand. In Japan and Korea, older women commonly walk a pace or two behind male companion. Asians often regard Western women as bold and aggressive, for they walk with a longer gait and a more upright posture. Gihan aboueleish
- 43. Thank you
- 44. COMMUNICATION & PRESENTATION SKILLS Presented by : gihan aboueleish
- 45. Contents; Feedback skills Developing feedback skills. Communication types. Application. Skills Definition. Listening skills. Listening types. Effective Listening. Barrier to effective listening. Gihan aboueleish
- 46. Feedback Skills Positive vs. Negative Feedback Positive feedback is more readily and accurately perceived than negative feedback. Positive feedback fits what most people wish to hear and already believe about themselves. Negative feedback is most likely to be accepted when it comes from a credible source if it is objective in form. Subjective impressions carry weight only when they come from a person with high status and credibility Gihan aboueleish
- 47. Developing Effective Feedback Skills Focus on specific behaviors. Keep feedback impersonal Keep feedback goal oriented Make feedback well timed Ensure understanding Direct feedback toward behavior that is controllable by the recipient Gihan aboueleish
- 48. Group Think Phenomena in which the norm for consensus overrides the realistic appraisal of alternative course of action Gihan aboueleish
- 49. Styles Of Communication Aggressive communication Submissive communication Assertive communication Gihan aboueleish
- 50. Aggressive communication Those who communicate in an aggressive manner are generally perceived as selfish and unwilling to compromise. This style is usually linked to a desire to hurt others or exact revenge, or may reflect poor emotional development. It usually attacks the other person instead of expressing a need: Ex; "You never spend any time with me“ versus "I need to spend more time with you". Gihan aboueleish
- 51. Passive Communication Passive communication is based on compliance and hopes to avoid confrontation at all costs. In this mode we don't talk much, question even less, and actually do very little. We just don't want to rock the boat. Passives have learned that it is safer not to react and better to disappear than to stand up and be noticed. Gihan aboueleish
- 52. Assertive communication The most effective and healthiest form of communication. It's how we naturally express ourselves when our self-esteem is intact, giving us the confidence to communicate without games and manipulation. When we are being assertive, we work hard to create mutually satisfying solutions. We communicate our needs clearly. We care about the relationship and insist for a win/win situation. We know our limits and refuse to be pushed beyond them just because someone else wants or needs something from us. Surprisingly, assertive is the style most people use least. Gihan aboueleish
- 53. Situations Have a look at these situations and decide how... ...an aggressive person would react Situation # 01. Situation # 02. Gihan aboueleish
- 54. Situations You are trying to concentrate on some important work. However, a few of your co-workers are laughing and horsing around. What do you do? You are the head of your department. A young lady who works for you has started coming to work late everyday and is extremely moody. What do you do? Gihan aboueleish
- 55. What is a Skill? Skill is defined as a learned power of doing something competently. It is a developed aptitude or ability. Gihan aboueleish
- 56. Listening Skills An open ear is the only believable sign of an open heart. David Augsburger Gihan aboueleish
- 57. Types of Listening Listening are of 3 types: Hearing Passive listening Active listening Gihan aboueleish
- 58. Barriers to Active Listening Environmental barriers Physiological barriers Psychological barriers Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation Gihan aboueleish
- 60. How to Be an Effective Listener What You Think about Listening ? Understand the complexities of listening Prepare to listen Adjust to the situation Focus on ideas or key points Capitalize on the speed differential Organize material for learning Gihan aboueleish
- 61. How to Be an Effective Listener (cont.) What You Feel about Listening ? Want to listen Delay judgment Admit your biases Don’t tune out “dry” subjects Accept responsibility for understanding Encourage others to talk Gihan aboueleish
- 62. How to Be an Effective Listener (cont.) What You Do about Listening ? Establish eye contact with the speaker Take notes effectively Be a physically involved listener Avoid negative mannerisms Exercise your listening muscles Follow the Golden Rule Gihan aboueleish
- 63. Important Details Be calm and collected at all times Be loud enough to be easily heard Use words with accurate diction & correct pronunciation Speak slowly and make use of pauses to stress important ideas. Gihan aboueleish
- 64. Important Details Use a confident tone and a level clear vocabulary. Be vibrant and enthusiastic – avoid a dull, monotonous tone. Know what you are talking about and accept the limitations of your knowledge. Gihan aboueleish
- 65. Finally, remember that interpersonal communication is a multitude of skills. Also remember that skills can be learned and practiced. It is our hope that you are on your way to mastering the ART OF COMMUNICATION. Gihan aboueleish
- 66. Assignment Create a presentation about ; Motivating people in boring jobs Advertising may influence the consumer behavior. Ethics in science …is a barrier or helper ? Movies and their impact on mindsets Current lifestyle evil. HSCB think global & act local. Your presentation should not exceed 15 Min with Maximum 20 slides. Gihan aboueleish
- 67. DESIGNING EFFECTIVE “POWERPOINT PRESENTATIONS” By : Gihan aboueleish
- 68. Contents ; Presentation skills. Preparation/ Planning & audience analysis. Structure the presentation. preparing closing. Effective delivery Handling questions Tips for public presentations. Discussing the assigned presentation & Finalizing the course. Gihan aboueleish
- 69. Presentation Skills Ideas, concepts or issues talked about or spoken to a group or audience Public speaking is one of the most feared things “I could make such a fool of myself” Skills required to give a good presentation can be developed “ Preparation is the Key” Gihan aboueleish
- 70. Presentation Skills * Preparation/ Planning is the first step on the ladder to success * Aspects in the development of a good presentation * Self Centered (Self) * Audience Centered (Audience) * Subject Centered (Material) * “I want (who) to (what) (where, when and how) because (why)” Gihan aboueleish
- 71. Presentation Skills Helpers What do you want to present (content)? Why do you want to present (purpose)? Where will you be presenting (place)? How do you want to present (words to be used or not, slides to be used) Who is your audience? Gihan aboueleish
- 72. Presentation Skills Preparation: Audience Analysis What is the audience interested in What does the audience want What does the audience already know and needs to know What are their needs, expectations from this presentation How will the audience benefit from this presentation Gihan aboueleish
- 73. Presentation Skills Structuring the presentation Opening/Beginning Middle section Closing/End 5 min. , Questions Gihan aboueleish
- 74. Presentation Skills The Beginning - Should be carefully designed. Get attention - shock, humor, question, story, facts &figures Motivate audience to listen - listen to their needs Gihan aboueleish
- 75. Presentation Skills Preparation – Structure Sequence should be logical & understandable Summaries- Recaps Value of visual aids-flip charts, handouts etc. Gihan aboueleish
- 76. Presentation Skills Prepare Closing Last 2 to 2.5 minutes are as critical as the first five minutes for a successful presentation Summarize- highlight important points Suggest action- what to do and when, where and how to do it Gihan aboueleish
- 77. Presentation Skills Effective Delivery Be active - move Be purposeful - controlled gestures Variations – vocal (pitch, volume, rate) Be natural Be direct – don’t just talk in front of the audience talk to them Gihan aboueleish
- 78. Presentation Skills Handling Questions Do not get confused You are not supposed to know everything Anticipate and keep answers ready Sometime questions themselves give you a lead to highlight your point of view Gihan aboueleish
- 79. Presentation Skills Visual Aids While using an over head projector face the audience while talking Point with a pen Appropriate lighting Watch the colors Ensure clear visibility 06 lines, 07 words per line Gihan aboueleish
- 80. Presentation Skills So to conclude : Always prepare Control your fear Interact with your audience Gihan aboueleish
- 81. Tips for public presentation “Video”
- 82. Discussing the assigned presentations. Gihan aboueleish
- 83. Thank you
- 84. COMMUNICATION & PRESENTATION SKILLS Presented by : gihan aboueleish
- 85. Contents; Designing effective PowerPoint presentation. In summery. When presenting. Closing remarks. Discussing the assigned presentations. Finalizing the course.
- 86. Designing Effective PowerPoint Presentation Big Progressive Consistent Simple Clear Summary Gihan aboueleish
- 87. MAKE IT BIG Gihan aboueleish
- 88. Make it Big (Text) This is Arial 12 This is Arial 18 This is Arial 24 This is Arial 32 This is Arial 36 This is Arial 44 Gihan aboueleish
- 89. Make it Big (Text) This is Arial 12 This is Arial 18 Too Small This is Arial 24 This is Arial 32 This is Arial 36 This is Arial 44 Gihan aboueleish
- 90. Make It Big (How to Estimate) Look at it from 2 metres away 2m Gihan aboueleish
- 91. KEEP IT SIMPLE Gihan aboueleish
- 92. Keep It Simple (Text) Too many colours Too Many Fonts and Styles The 6 x 7 rule No more than 6 lines per slide No more than 7 words per line Gihan aboueleish
- 93. Keep It Simple (Text) Instructional Technology: A complex integrated process involving people, procedures, ideas, devices, and organization, for analyzing problems and devising, implementing, evaluating, and managing solutions to those problems in situations in which learning is Too detailed ! purposive and controlled (HMRS 5th ed.) Gihan aboueleish
- 94. Keep It Simple (Text) Instructional Technology: A process involving people, procedures & tools for solutions to problems in learning (HMRS 5th ed.) Much Simpler Gihan aboueleish
- 95. Falling Leaves Observed Delhi Mumbai Goa January 11,532,234 14,123,654 3,034,564 February 1,078,456 12,345,567 16,128,234 March 17,234,778 6,567,123 16,034,786 April 16,098,897 10,870,954 7,940,096 May 8,036,897 10,345,394 14,856,456 June July Too detailed ! 16,184,345 678,095 8,890,345 15,347,934 4,123,656 18,885,786 August 8,674,234 18,107,110 17,230,095 September 4,032,045 18,923,239 9,950,498 October 2,608,096 9,945,890 5,596,096 November 5,864,034 478,023 6,678,125 December Gihan aboueleish 12,234,123 9,532,111 3,045,654
- 96. Falling Leaves in Millions In 106 Delhi Mumbai Goa January 11 14 3 February 1 12 16 March 17 6 16 April 16 10 7 May June Much Simpler 8 16 10 0 14 4 July 8 15 18 August 8 18 17 September 4 18 9 October 2 9 5 November 5 0 6 December 12 9 3 Gihan aboueleish
- 97. Falling Leaves 50 Goa 45 Mumbai 40 Delhi 35 30 25 Too detailed ! 20 15 10 5 Gihan aboueleish 0 January February March April May June July August September October November December
- 98. Falling Leaves 50 Goa Mumbai Delhi 40 30 Much Simpler 20 10 Gihan aboueleish 0 January March May July September November
- 99. Keep It Simple (Picture) Art work may distract your audience Artistry does not substitute for content Gihan aboueleish
- 100. Keep It Simple (Sound) Sound effects may distract too Use sound only when necessary Gihan aboueleish
- 101. Keep It Simple (Transition) This transition is annoying, not enhancing "Appear" and "Disappear" are better Gihan aboueleish
- 102. Keep It Simple (Animation) 2m Simple & to the point Gihan aboueleish
- 103. MAKE IT CLEAR Gihan aboueleish
- 104. Make It Clear (Capitalisation) ALL CAPITAL LETTERS ARE DIFFICULT TO READ Upper and lower case letters are easier Gihan aboueleish
- 105. Make It Clear (Fonts) Z Times/Arial Z Serif clear busy Gihan aboueleish
- 106. Make It Clear (Fonts) Serif or Script fonts are difficult to read on screen Arial or Times fonts are clearer Italics are difficult to read on screen Normal or bold fonts are clearer Underlines may signify hyperlinks Instead, use colours to emphasise Gihan aboueleish
- 107. Make It Clear (Numbers) Use numbers for lists with sequence For example: How to put an elephant into a fridge? 1. Open the door of the fridge 2. Put the elephant in 3. Close the door Gihan aboueleish
- 108. Make It Clear (Numbers) How to put a giraffe into a fridge? 1. Open the door of the fridge 2. Take out the elephant 3. Put the giraffe in 4. Close the door Gihan aboueleish
- 109. Make It Clear (Bullets) Use bullets to show a list without Priority Sequence Hierarchy, ….. Gihan aboueleish
- 110. Make It Clear (Colours) Use contrasting colours Light on dark vs. dark on light Use complementary colours Gihan aboueleish
- 111. Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours high contrast low contrast Gihan aboueleish
- 112. Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours This is light on dark Gihan aboueleish
- 113. Make It Clear (Contrast) Use contrasting colours Light on dark vs dark on light Use complementary colours This is dark on light Gihan aboueleish
- 114. Make It Clear (Complement) Use contrasting colours Light on dark vs dark on light Use complementary colours These colours do not complement Gihan aboueleish
- 115. Make It Clear (Complement) Use contrasting colours Light on dark vs dark on light Use complementary colours These colours complement Gihan aboueleish
- 116. Make It Clear (Size) Size implies importance Gihan aboueleish
- 117. Make It Clear (Size) Size implies importance Gihan aboueleish
- 118. Make It Clear (Focal Points) Focal points direct attention Gihan aboueleish
- 119. Make It Clear (Focal Points) Focal points direct attention Gihan aboueleish
- 121. Types of Instructional Tools Discovery Learning Individual Social Constructive Constructive Tools Tools Too many in one go! Mode of Instruction Guided Inquiry Informational Tools Individual Social Instructive Communicative Tools Tools Direct Instruction Individual Pair Group Gihan aboueleish Complexity of Interactions
- 122. Types of Instructional Tools Discovery Learning Individual Social Constructive Constructive Tools Tools Mode of Instruction Guided Informational Tools Progressive & Inquiry Individual Social thus focused Instructive Tools Communicative Tools Direct Instruction Individual Pair Group Gihan aboueleish Complexity of Interactions
- 123. Understanding Technology Mouse I/O Error Main Storage CPU Function key Too many & not User interface Software focused Debugger Floppy disk Backup system Gihan aboueleish
- 124. Understanding Technology Mouse I/O Error Main Storage CPU Function key Progressive & User interface Software thus focused Debugger Floppy disk Backup system Gihan aboueleish
- 126. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract Gihan aboueleish
- 127. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract This tick draws attention Gihan aboueleish
- 128. Be Consistent Differences draw attention Differences may imply importance o Use surprises to attract not distract These differences distract! Gihan aboueleish
- 129. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract This implies importance Gihan aboueleish
- 130. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract Confusing differences! Gihan aboueleish
- 131. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract This surprise attracts Gihan aboueleish
- 132. Be Consistent Differences draw attention Differences may imply importance Use surprises to attract not distract These distract! Gihan aboueleish
- 133. In Summary Big Simple Clear Progressive Consistent Gihan aboueleish
- 134. When Creating Text to support the communication Pictures to simplify complex concepts Animations for complex relationships Visuals to support, not to distract Sounds only when absolutely necessary Think about the people in the back of the room when creating slides Gihan aboueleish
- 135. When Presenting Speak loudly and clearly with fluctuation Direct your words to all aspects of the room Maintain eye contact with your audience Ask questions of your audience (if applicable) Don’t read the slides word-for-word, use them for reference Gihan aboueleish
- 136. Closing Remarks Practice your presentation before a neutral audience Ask for feedback Be particular about the time allotted for presentation Leave time for questions Gihan aboueleish
- 137. Discussing the assigned presentations & finalize the course. Gihan aboueleish
- 138. THANK YOU !