Advancing From Fault Management To Fault Resolution Framework
2 likes1,871 views
The document discusses the transition from fault management to fault resolution frameworks in converged Network Operations Centers (NOCs) and Security Operations Centers (SOCs). It highlights the challenges of managing advanced service faults, the inefficiencies of existing systems, and the need for a unified approach to enhance service quality. A fault resolution framework is proposed to streamline processes and improve operational efficiency, ultimately leading to greater customer satisfaction.
Advancing From Fault Management To Fault Resolution Framework
- 1. TTI Telecom © 2009Advancing From Fault Management to Fault Resolution FrameworkHost:Frank CollettaSr. Manager, Solution EngineeringSpeaker:Amit AviramDirector, Solution Engineering
- 2. AgendaConverged NOC/SOC ChallengesHow Fault Resolution Process Shortens?What Would Make Your Life Much Easier?The Benefits of a Fault Resolution Framework LIVE DemonstrationQ & A2
- 3. Converged NOC/SOC: Fault Management ChallengesFault Resolution for advanced services is increasingNew services require in-depth technology expertiseInextensible software architectureOverloaded NOC - redundant/adjacent Fault Managementsystems3
- 4. 4How Fault Resolution Process Shortens?FaultFailureClosureService FailureOccurrenceAlarmsDetectionFailureIsolationFaultRestorationData CollectionInvestigation DiagnosticsRepair ProceduresRepairMonitoringMTTRSavingGartner, February 2009
- 5. What Would Make Your Life Much Easier?5multiple Fault systemsMulti-Domain alarm viewUser friendly ExperienceAlarm FilteringThe UltimateSystemInterface to CRMMultiple applicationsCorrelated AlarmsSingle User ApplicationAlarm history analysisRelated Trouble TicketsProblem Diagnostics command execution
- 6. The Benefits of a Fault Resolution Framework Manage a resolution process (not only the fault)Enables co-existence of underlining legacy systemsIntegrative to Service Quality Management (SQM)Supports Fault Management expansion plansConsolidate into multi-domain framework6
- 7. 7Demo Scenario: App. Session Fault ResolutionCSP1CSP2RAN RouterAPPRouterCSP3
- 8. Fault Resolution Scenario8Techs / supportKnowledge Base / wwwFault Resolution FrameworkNetworkIP CoreDistributionRadioInvestigationDiagnosticsRepairAlarm raisedQueryFaultAction
- 9. LIVE DEMO
- 10. Closing RemarksFault Resolution Framework is the BACKBONE of the converged network’s fault resolution processAutomation / Interaction – both are essential!Improved client architecture simplifies complex activitiesOperational Efficiency leads to Customer Satisfaction10
- 11. Thank You,& See You Soon!For more information about our products and serviceswww.tti-telecom.comThis presentation, its content, materials ideas and know-how are the property of TTI Team Telecom International Ltd. (and its affiliates together “TTI Telecom”) and are designated as confidential. This presentation may not be reproduced, altered or distributed in whole or in part, without the express written permission of TTI Telecom. The content is provided “As Is", and in no way imply warranty or commitment. This is a Legal Notice and may not be removed or altered in any way. Copyright © 2007 TTI Team Telecom International, Ltd.