Session4_2
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1) XL is transforming its Network Operations Center (NOC) to become more customer-centric through a 4-step roadmap involving alarm, performance indicator, and command log correlation, transmission and MPLS network element correlation, customer experience management, and service management. 2) In 2009 and 2010, XL consolidated alarms from different equipment management systems, correlated key performance indicators, alarms, and command logs, and implemented intelligent performance alerting. 3) Future plans include building customer experience and service quality management systems, completing infrastructure to support these, and implementing root cause analysis and inter-layer correlation across network layers 1 through 3 to improve fault monitoring intelligence.
Session4_2
- 1. Transforming the NOC to Get Closer To Customer By Wira Wiguna @ IBM PULSE Asia Pac User Forum, Sydney, 28-29 July 2010
- 2. Content • About XL • Industry Overview • Axiata & XL visions • XL’s NOC Roadmap 2
- 3. • First Commercial launch in October 1996 • 3rd Cellular Operator market share in Indonesia • GSM 900/1800/3G services About XL Growth: 1Q 2009 Vs. 1Q 2010 Revenue: 18% (QoQ) Customers: 31 % EBITDA: 92% 2005 2006 2007 2008 2009 1Q 2010 Customers(m) 7.0 9.5 15,5 26,01 31,4 32,6 BTS 4,320 7,300 11.157* 16.729* 19.349* 19.904* Growth in last 5 year * Include Node B 3
- 4. HighLow Low High Price Major Operators Attackers Quality (Coverage, Signal) Where the market is going HighLow Low High Price Major Operators Attackers Low High Low High Price Major Operators Attackers Shared Destination 20072007 20082008 20092009 Quality (Coverage, Signal) Quality (Coverage, Signal) Industry Overview 4
- 5. Becoming a regional mobile champion by 2015 To be Indonesia’s cellular champion – delighting customers, shareholders and employees to achieve this vision, we recognize that we need to transform the NOC from network-centric to customer-centric Customer Experience (CE) has become the major differentiation in current competition . Axiata & XL Visions 5
- 6. XL’s NOC ROADMAP NOC – SOC Transformation 4 step to transform NOC to SOC: 1.Alarm, Performance Indicator & Command Log Correlation (2009/2010) 2.Transmission, MPLS and Core NE Correlation (2010) 3.Customer Experience Management (2011) 4.Service Management (2011) 6
- 7. Legend Establish In Progress Next XL’s Service Management Architecture/ Infrastructure Master Claw VAS BSM SQM CEM HPOVO NNM MPLS Syslog Netcool Omnibus (FM) BRIXNetscout EMS (Ericsson, Huawei, Alcatel, Trans) Topology Discovery (L1,L2,L3) PMFM CM Netcool: RCA & Interlayer Correlation Netcool: RCA & Interlayer Correlation 7
- 8. What We've done in 2009 •Consolidate alarm from all EMS •Correlate KPI, alarm, and cmd logs •Create KPI Alerting Master Claw VAS BSM SQM CEM HPOVO NNM MPLS Syslog CDR Splitter and Reader Netcool Omnibus (FM) Configuration Management BRIXNetscout EMS (Ericsson, Huawei, Alcatel, Trans) Topology Discovery (L1,L2,L3) PMFM CM Netcool: RCA & Interlayer Correlation 8
- 9. Alarm Correlation Correlated Alarm with Topology, Performance Indicator (KPI) and Historical Log Active Monitoring Intelligent KPI alerting above defined threshold Netcool Correlation Alarm, Performance, Log 9
- 10. Netcool Alarm, Performance, Log Correlation Dashboard Dashboard Alarm List Performance History 10
- 11. 1 2 3 Device Connections KPI Device Log Netcool Alarm, Performance, Log Correlation Correlation Page 11
- 12. Alarm, Performance, Log Correlation Command And Activity Log 12
- 13. Alarm, Performance, Log Correlation Logical Conection/Topology 13
- 14. Scroll down to lower layer MPLS Layer Alarm, Performance, Log Correlation Logical Conection/Topology 14
- 15. Netcool Alarm, Performance, Log Correlation Logical Conection/Topology 15
- 16. Automatically change the KPI group applicable to Node (MSC/MGW/BSC) type and/or Vendor (Ericsson/Huawei/Alcatel) Has 2 windows to display different KPI chart Available Range: Hourly, Daily, Weekly User defined period KPI per cell for BSS Alarm, Performance, Log Correlation Contextual/Relevant Performance Report 16
- 17. Alarm Correlation Correlated Alarm with Topology, Performance Indicator (KPI) and Historical Log Active Monitoring Intelligent KPI alerting above defined threshold Netcool Correlation Alarm, Performance, Log 17
- 18. • Alarm generated when current KPI value > intelligent threshold • Reference value: – Last week value vs current value • Threshold (deviation) value can be defined by user Netcool Active Monitoring Performance Alert 18
- 19. Active Monitoring Performance Alert Dashboard Concept/Rule Implemented in Netcool Performance Alert Performance History 19
- 20. CM Current implementation in 2010 Master Claw VAS BSM SQM CEM HPOVO NNM MPLS Syslog Netcool Omnibus (FM) Configuration Management BRIXNetscout EMS (Ericsson, Huawei, Alcatel, Trans) Topology Discovery (L1,L2,L3) PMFM Root cause analysis and interlayer correlation : a. Layer 1 (Transmission) b. Layer 2-3 (MPLS) Topology discovery 20
- 21. L1-2-3 discovery Q4 2010 Integrate with netcool to enable root cause analysis and inter layer correlation Make fault monitoring more intelligent 2010 Plan Root Cause Analysis & Inter Layer Correlation 21
- 22. Alarm LOS Alarm LOS 2010 Plan: Root Cause Analysis & Inter Layer Correlation Existing Condition 22
- 23. With Correlation and RCA Alarm LOS Alarm LOS Sevice ViewSevice View Status bar Interlink MSJKT6 to HLR SBY Service Layer MSJKT6 Node Failed due to link C-JKT-01 <> C-SBY-01 Down Summary Fiber Cut Section SEM<>YOG Root Cause (RCA) Critical Severity 2010/04/01 15:. Timestamp Correlation and RCA engine will replace all unecessary alarm and display service impacted with the Root caused 2010 Plan: Root Cause Analysis & Inter Layer Correlation Plan 23
- 24. What next? 2011? •Build BSM, SQM, CEM •Complete Infrastructure to support BSM, SQM, CEMNetcool: RCA & Interlayer Correlation Master Claw VAS BSM SQM CEM HPOVO NNM MPLS Syslog Netcool Omnibus (FM) Configuration Management BRIXNetscout EMS (Ericsson, Huawei, Alcatel, Trans) Topology Discovery (L1,L2,L3) PMFM CM 24
- 25. Thank You, Xie Xie, Merci, Gracias, Arigato, Danke, Komapta, Sukron, Sukria, Spasiba, Bedank, Matur Nuwun, Mauliate Godang, Ma’Kasih, Terima Kasih 25