This document discusses ATM monitoring and an RFP (request for proposal) process for ATM monitoring services. The author was leading the response for their company to a large RFP from a financial institution for monitoring their 3600 ATMs, which were currently serviced by Diebold. Though the company assumed they wouldn't win the bid, they provided a thorough response. Within a few weeks they were told Diebold was awarded the contract. However, the author was able to quickly put together resources and train them to take on the ATM monitoring work, which became a new successful service for their customer at a lower price than the previous provider.