Agile & service management a happy couple

Service management and agile practices can work together successfully when: 1) Service management extends its focus to involve itself in development and testing practices like understanding release calendars and automating where feasible. 2) Service management prioritizes work and reports on the value realized from digital transformations to become a true business partner. 3) Service management adapts agile techniques like visualizing workflow with kanban boards and incorporating stand-up meetings to improve internally and extend its focus.