Marriage of dev ops + itsm blend
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The document discusses the similarities and differences between two families (or groups) in technology - one focused on IT service management and one focused on agile/DevOps. Both groups have their own languages, processes, and ways of working. However, they also have two things in common - a desire to provide value to businesses from technology and a love for technology. In the end, the document suggests that the two groups have more similarities than differences and should work to blend their approaches and find common ground in order to have a successful relationship.
Marriage of dev ops + itsm blend
- 1. Welcome to the marriage of ©DanielBreston Limited 2020
- 2. Operations & Development ©DanielBreston Limited 2020 By James Delingpole 2015 The Two Families of Technology
- 3. They speak differently ©DanielBreston Limited 2020 • CAB • Change request • Incident form • Service Management, SIAM®, VeriSM®, • MTBI, MTTR • Business Case • SVS • SLA • Product Owner • Scrum • Sprint • XP, TDD, BDD, Kanban • Velocity, Burndown Chart • User stories • Backlog • Release it now Myth or truth
- 4. They work & learn differently ©DanielBreston Limited 2020 Myth or truth
- 5. They created their own way ©DanielBreston Limited 2020 Hmmm. Probably true…
- 6. Two things in common ©DanielBreston Limited 2020
- 7. And a love for Technology! ©DanielBreston Limited 2020
- 8. Parents pleaded “Send me a sign!!!” ©DanielBreston Limited 2020 Sign OK: Leaders in businesses wanted value from IT
- 9. One starry night! ©DanielBreston Limited 2020
- 10. ©DanielBreston Limited 2020 Hey! We look alike Copyright Axelos Limited 2019. Reproduced under license from Axelos. All Rights Reserved. We work and deliver the same, sortof!
- 11. Common goals about their future ©DanielBreston Limited 2020
- 12. ©DanielBreston Limited 2020 They made a pledge Copyright @IT Revolution – The Unicorn Project Copyright @ Axelos Limited 2019. Reproduced under license Axelos Limited. All rights reserved.
- 13. Similar tools ©DanielBreston Limited 2020
- 14. ©DanielBreston Limited 2020 DevOps Agile Skills Association: ideas at work, B.V. Let’s (gulp) get married!
- 15. AI, ML, Digital, Cloud, RPA ©DanielBreston Limited 2020 The next generation (or now!!!)
- 16. ©DanielBreston Limited 2020 What did I Learn or discover? What can I use in day-to-day work? What Actions are we going to take starting today? We learn together Thanks to Paul Wilkinson of Gamingworks Transparent leadership
- 17. Final tips/thoughts: The serious moment! ©DanielBreston Limited 2020 Technology solves problems or makes life easier: who are you helping? Value is when it is live. Make that timespan short. Be ready to pivot and know when you are off course Leaders: your attitude and behaviour creates the culture Blend as you need to, change the spices like in cooking! Have the courage to experiment Feedback makes a happy relationship Language is everything – pick a common one
- 18. Q & A ©DanielBreston Limited 2020 • Coach to IT Managers & Teams • Workshop facilitator • Writer: ghost and my own • Internationally experienced director & consultant • Contributor to frameworks • Fellow British Computer Society • Top 25 ITSM 2019 • DASA influencer Follow me on LinkedIn or send me an email and tell me you listened! daniel@danielbreston.com Thank you!