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Agile + Branding
Sitting in A Tree
PAUL HART
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
b
I’m unsure of how to
integrate brand into Agile
development
a
I’m unsure of what brand
means for product
development
c I’m afraid of what Agile will
do to my brand
brandsoftware marketing
my
view
What does branding have
to do with Agile
development, anyway?
What is brand?1
Why does it matter?2
3
4
What’s the problem?
Agile + Brand
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
alinearestaurant.com
“Delightful!”
Provide
Experience
Us User
Consumes
Experience
How do your customers feel?
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
What is brand?1
"an identifying mark
made by a hot iron"
distinguishable
identifiable
unique
personality
Agile + Branding Sitting in a Tree
Brand
Promise
Brand
Identity
Brand
Attributes
Brand
Personality
“Everywhere I want it.”
Brand Promise
What you will get by
using the brand
Happiness
The brand promise is like the North star
Identity
Brand
Experience+
Brand
Promise
Brand
Identity
Brand
Attributes
Brand
Personality
+
Experiences
invoke emotion
user1234
user1234
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
What do you expect?
“We aim to be a place where guests
and team members will always find
more than they expect.” TARGET STORES
design for all
great guest
service
more for your
money
>
>
>
Agile + Branding Sitting in a Tree
When
>
Trust is established
user
experience
user
expectation
Content
Interaction
Workflows
Performance
Accuracy
Timing
Images
What does
brand look like
in software?
Colors
(lack of) Bugs
Interaction affects the
brand experience
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Everything has a brand
whether it’s intentional or not
Brand is the experience.
Why does it matter?2
Business
Goals
Consumer
Desires
Brand
Identity Experience
The brand provides context
Good experiences
make loyal customers
Helps achieve business goals
IMAGE FROM HTTP://PLACEIT.BREEZI.COM/
Today’s brands are becoming agile
http://www.slideshare.net/rethink_advertising/agile-branding-13189203
Brand empowers.
What’s the problem?3
Agile + Branding Sitting in a Tree
Iterations
Brand Drift
Frankenbrand
When you get a different feeling from
different communication channels.
BRAND SPEAKER AND CONSULTANT
Tamsen Webster
IMAGE FROM HTTP://WWW.DOCTORMACRO.COM/
Brand drifts.
As product makers
we are all
shepherds & facilitators
of the brand
Agile + Brand4
User experiences change over
time (shifting requirements)
Brands need to adapt to new
platforms and media
Brands are more “agile” than
ever before
Iteration Cycle
Allows client collaboration
+
Stays up to date
+
Provides opportunity for user feedback
Agile + Branding Sitting in a Tree
How we respond to change
is key to preventing brand drift.
Brand Alignment
Evaluate the brand promise, build
shared understanding
Identify and validate approaches that
fulfill the brand promise
BEFORE BUILD
DURING BUILD
Evaluate Product
capability usability experience
utility usability aesthetics
Case Study A
“...improve the quality of every life
we touch through an expanding
portfolio of innovative health and
wellness solutions. Each product
and service offers excellent value,
quality and customer service.”
Life just got a little easier.®
BRAND PROMISE
Personas
Confident
Understanding
Support
Smart
Proactive
Easy
usability experience
capability
Concepting
Validation Testing
Concentrate on capability
while leveraging other
frameworks to increase
brand experience.
LESSON:
Evaluate Features
capability usability experience
AFTER
observe
reactions
promise
delivered?
DURING
what
informs?
ensure
integrity
BEFORE
brand promise
lenses
Iteration: Evaluate Features
Case Study B
Alexis
Engaged, yet astray
Monica
Model student
Ali
The nomad
James
Confused padawan
usability
experiencecapability
Modern
Contextualized
Approachable
2D
Simple
Friendly
Agile + Branding Sitting in a Tree
Usability Testing
6 min. Timer
Goals
Sketches
Sketching
Test results
Review Problems
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Agile + Branding Sitting in a Tree
Prioritizing
Prioritizing
Line up the brand
experience with the
expectations of users.
LESSON:
Case Study C
experience
usabilitycapability
Mission
Help parents, teachers and
educators unlock the power of
personality to help a child thrive.
Trusted
Proven
Current
Approachable
Helpful
Intelligent
Agile + Branding Sitting in a Tree
Research
w/real users
Inspiration
Mood boards
Eli
Lydia
I’M A KIDTELLIGENT
COMPOSER
kidtelligent.com
I’M A KIDTELLIGENT
INVENTOR
kidtelligent.com
Kidtelligent
Empower your child.
123 Main Street
Suite 200
Grand Rapids, MI
49506
Kidtelligent
Kidtelligent
Empower your child.
Roger Jansen
616-555-1212
roger@kidtelligent.com
kidtelligent.com
KidtelligentEmpower your child.
KidtelligentEmpower your child.
KidtelligentEmpower your child.
Headline Museo Sans
Special use copy—Museo Sans
Lorem ipsum dolor sit amet, consecte-
tur adipiscing elit. Nulla semper vulpu-
tate diam, eget ullamcorper orci porta
vitae. Aenean tortor ante, fermentum
fermentum sollicitudin vel, scelerisque
sed metus. Donec sed enim ligula, nec
laoreet dui. Aliquam erat volutpat.
Web body copy—Helvetica Neue
Lorem ipsum dolor sit amet, consecte-
tur adipiscing elit. Nulla semper vulpu-
tate diam, eget ullamcorper orci porta
vitae. Aenean tortor ante, fermentum
fermentum sollicitudin vel, scelerisque
sed metus. Donec sed enim ligula, nec
laoreet dui. Aliquam erat volutpat.
Increase Your
Kidtelligence.
Help your kid thrive by unlocking the power of their
personality. Our specially designed assessment
shows you how and increases your kidtelligence.
Visit kidtelligent.com
Kidtelligent
Empower your child.
Increase Your Kidtelligence. kidtelligent.com
ATOMIC OBJECT — KIDTELLIGENT CONCEPT A AUGUST 5, 2010 PAGE 1/4
Ad Concept 1
Ad Concept 2
Web Concepts
Final Design
Key Activity
Properly prioritize
the user experience for
specific key activities.
LESSON:
Brand is the experience.
Brand empowers.
Brand drifts.
Brand evolves.
Before the build agree on the proper lens
for features & learn from users
PRODUCT OWNERS:
Keep the feature intent in mind, and
translate the brand to the backlog
DESIGNERS:
Don't de-prioritize brand stories in the
backlog just because they are not feature.
Brand *is* a critical feature
DEVELOPERS:
Can you think of areas where you’re not
living up to the brand intent?
What are you doing now to reinforce your
brand promise?
Which spotlight are you shining on your
product or features?
What dev stories add to brand experience
and potentially usability, but not capability?
Agile + Branding
Sitting in A Tree
PAUL HART

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