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Linda Luu • Agile East 2011




                              Photo	
  from	
  Flickr	
  –	
  courtesy	
  of	
  3oheme	
  	
  
Financial Services + Product Development + Design
Sydney → Atlanta → Calgary → Seattle
WHAT IS AGILE DESIGN?
‘Traditionally” user feedback is late
                   in the delivery process...



   Delivery
                Concept   	
     Envisioning   Iteration 0   Iteration 1   	
     Release
   Process



  Customer
Engagement       ✘        ✘            ✘          ✘          ✘             ✔       ✔	
  
Agile design engages users
                     early and often


   Delivery
              Concept   	
     Envisioning   Iteration 0   Iteration 1   	
     Release
   Process



  Customer
Engagement     ✔        ✔             ✔          ✔         ✔             ✔       ✔	
  
And prototyping for fast,
rapid feedback with users & stakeholders
How?
A framework

                    Concept                           Inception                        Delivery




Ideas › Test        Ideas › Test       Ideas › Test          Design › Test › Build   Design › Test › Build   Design › Test




                      Part 1                                                              Part 2
               Creating the concepts                                   Short iterations of design › test › build
Part 1: Creating the concepts




Research    Ideas     Test & evaluate
“If I had asked people what they wanted,
   they would have said faster horses.”
                —   Henry Ford, Founder of Ford Motor Company
Case Study
Checkpoint: Project Inception

                     Concept                             Inception                        Delivery




Ideas › Test         Ideas › Test         Ideas › Test          Design › Test › Build   Design › Test › Build   Design › Test




                                                                     Business + Design + BA + Tech Lead + Developers
                                                                                                 Delivery Focus
      Business Focus
      Strategy + Design + BA + Tech Lead / Architect
Are you ready to ramp up your delivery team?




            So we’re all agreed then!
Part 2: Short cycles of design, test, build

                     Concept                             Inception                        Delivery




Ideas › Test         Ideas › Test         Ideas › Test          Design › Test › Build   Design › Test › Build   Design › Test




                                                                     Business + Design + BA + Tech Lead + Developers
                                                                                                 Delivery Focus
      Business Focus
      Strategy + Design + BA + Tech Lead / Architect
10
– tried & tested techniques –
    TO GET YOU
     UNSTUCK
1
Ramp up your dev team
when you have a concept
  agreed and tested.
2
Design for
everyone and you
design for no one
3
People design better
      together.
4
Successful
solutions
live here
                      Will customers buy it?




             Is it feasible?        Is it viable?
5
Keep it visual.
6Greenhouse.
Never sh*!house.
7
Stay ahead, but not too far ahead.
   “The developers are chomping
         on our h!ls again!”
8
Focus on the minimum
  viable prototype.
9
The software is
the deliverable.
10  The design
is never finished.
How is this different?

  Just enough of a concept, tested with users, to begin
   development
  Designers imbedded in project teams
  Short, iterative cycles of design, test, build
  Cross-functional teams (full-time)
  Team collaboration space & wall
  Just enough design (low fidelity)
  Just enough research
  Focus on working software as the deliverable
The benefits

  Ability respond to change
  Customer focused culture
  Avoiding rework of obvious usability issues
  Implementing a design that is true to concept
  Continuous feedback loop
  Clarity of investment at governance level
  Seed funding to further explore concepts
   outside annual funding process
“Fail early and often,
in order to succeed sooner.”
                        —   Tom Kelley, IDEO
I’d love to hear from you!
     linda.luu@thoughtworks.com

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Agile Design in Practice

  • 1. Linda Luu • Agile East 2011 Photo  from  Flickr  –  courtesy  of  3oheme    
  • 2. Financial Services + Product Development + Design Sydney → Atlanta → Calgary → Seattle
  • 3. WHAT IS AGILE DESIGN?
  • 4. ‘Traditionally” user feedback is late in the delivery process... Delivery Concept   Envisioning Iteration 0 Iteration 1   Release Process Customer Engagement ✘ ✘ ✘ ✘ ✘ ✔ ✔  
  • 5. Agile design engages users early and often Delivery Concept   Envisioning Iteration 0 Iteration 1   Release Process Customer Engagement ✔ ✔ ✔ ✔ ✔ ✔ ✔  
  • 6. And prototyping for fast, rapid feedback with users & stakeholders
  • 8. A framework Concept Inception Delivery Ideas › Test Ideas › Test Ideas › Test Design › Test › Build Design › Test › Build Design › Test Part 1 Part 2 Creating the concepts Short iterations of design › test › build
  • 9. Part 1: Creating the concepts Research Ideas Test & evaluate
  • 10. “If I had asked people what they wanted, they would have said faster horses.” — Henry Ford, Founder of Ford Motor Company
  • 12. Checkpoint: Project Inception Concept Inception Delivery Ideas › Test Ideas › Test Ideas › Test Design › Test › Build Design › Test › Build Design › Test Business + Design + BA + Tech Lead + Developers Delivery Focus Business Focus Strategy + Design + BA + Tech Lead / Architect
  • 13. Are you ready to ramp up your delivery team? So we’re all agreed then!
  • 14. Part 2: Short cycles of design, test, build Concept Inception Delivery Ideas › Test Ideas › Test Ideas › Test Design › Test › Build Design › Test › Build Design › Test Business + Design + BA + Tech Lead + Developers Delivery Focus Business Focus Strategy + Design + BA + Tech Lead / Architect
  • 15. 10 – tried & tested techniques – TO GET YOU UNSTUCK
  • 16. 1 Ramp up your dev team when you have a concept agreed and tested.
  • 17. 2 Design for everyone and you design for no one
  • 19. 4 Successful solutions live here Will customers buy it? Is it feasible? Is it viable?
  • 22. 7 Stay ahead, but not too far ahead. “The developers are chomping on our h!ls again!”
  • 23. 8 Focus on the minimum viable prototype.
  • 24. 9 The software is the deliverable.
  • 25. 10 The design is never finished.
  • 26. How is this different?   Just enough of a concept, tested with users, to begin development   Designers imbedded in project teams   Short, iterative cycles of design, test, build   Cross-functional teams (full-time)   Team collaboration space & wall   Just enough design (low fidelity)   Just enough research   Focus on working software as the deliverable
  • 27. The benefits   Ability respond to change   Customer focused culture   Avoiding rework of obvious usability issues   Implementing a design that is true to concept   Continuous feedback loop   Clarity of investment at governance level   Seed funding to further explore concepts outside annual funding process
  • 28. “Fail early and often, in order to succeed sooner.” — Tom Kelley, IDEO
  • 29. I’d love to hear from you! linda.luu@thoughtworks.com