Agile Gurugram 2022 - Siddharth Prabhudas | Accelerate Digital Transformation through Agility
- 1. Accelerate Digital Transformation through Agility “Disclaimer: This presentation is for general informational purposes only and should not be construed as any professional advice. The views expressed in this are my personal views and not that of Optum/UHG. Optum/UHG or any of their affiliates shall not be responsible for the statements made or views presented by me during this presentation. You are advised to exercise your independent judgement.” agilegurugram.com
- 2. A Big Disruption Happened !! Science News
- 3. The Whole World moved Virtual !! Earth.com
- 4. Legacy Manual Slow Less Secure Modern Automate Fast More Secured Customer Satisfaction Digital Transformation Is the Only Way Out !! Taxscan.in Business insider
- 6. Enhanced Patient Engagement Efficient Healthcare Analysis Improved Care to Patients Timely Assistance Eliminate Human Errors Access to Real-time Healthcare Information Data Privacy and Security Remote Patient Monitoring Preventive Care Better ROI Benefits of Digital Transformation in Healthcare Industry Crgroup.com
- 7. Large Scale Implementation is always Difficult !!!
- 8. “ Agile is a MINDSET, defined by 4 VALUES, driven by 12 PRINCIPLES & manifested by a number of PRACTICES “
- 10. Responsive to Change Change in Recruitment Process Talent Transformation People at the Core Flexi Working Environment Metrix Organisational Structure Customer centric products Light weight Technology Real time feedback mechanism Virtual Asset Management Filmwholesale.com
- 11. Training and Communication How the communication needs to happen Awareness Sessions Coaching, Coaching and Coaching
- 12. Change Management Why Change is important How to navigate change 360 view of benefits including business Change in Mindset Core Agile – Safe ( cutting across functions ) – LeSS ( Cutting across Applications ) New Technology to solve business problems instead of just getting the projects delivered
- 13. Iterative Covid ( Case Study ) Updating the intake channels to accept the covid claims Configuration changes around covid Ability to process COVID claims on priority Relax some of the restrictions for COVID Vs Normal Claims Claims Adjustment – no cost share to members Claims Payment presentments Changes to frontends – Member and provider portals Changing member coverages – giving additional benefits Making more resources available – providing details of providers, Virtual Care, Telehealth Iterative product development taking end users and business into confidence Development process has to be iterative Tweaking to Release Management process
- 14. Business Alignment Interaction with the business Implementation timelines reduced by reducing the complex processes MVP – Most Viable Product Covid ( Case Study ) Command Centre – Ops team working closely with customers Prioritized Dedicated team Infrastructure scaling Gave relaxations to customers Moved towards EDI transactions, Chatbots Dev-Ops Deployment – multiple times a week Shared Objectives, Goals and Metrics Time to Build and Time to Market
- 15. Organisation Design Core Agile – Safe ( cutting across functions ) – LeSS ( Cutting across Applications ) Less.works
- 16. Distributed Agile Collaboration tools – teams, Zoom Self Organization Accountability Clear Goals Cooperate and help each other out Flexible timings – Both US and India to have overlapping
- 17. Thanks