AI-Communication Skill cbse file for class 10
- 2. Unit 1: Communication Skills
- 3. What is Communication? The imparting or exchanging of information by speaking, writing or using some other medium and means of sending or receiving information. OR Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings.
- 4. What are the most common ways we communicate? Written Word
- 5. Methods of communicate? – Face-to-face informal communication – e-mail – Notices/Posters – Business Meetings – Phone – Blog – Social Networks – Message – Newsletter
- 6. 1. Verbal communication – Use of words, numbers and symbols. – Tone, pitch, quality and rate of speech carries more weight than the words – The latter convey the emotions and meaning, regardless of the content of the message. Methods of communication – Use of words, numbers and symbols. – Interpersonal Communication – Written Communication
- 7. 2. Non-verbal communication – Facial expressions – Eye contact, pupil dilation – Gestures – Body language and posture – Proximity and touch Most of our communication is non-verbal
- 8. Facial expressions Your face can show many feelings
- 9. Eye contact – Maintaining appropriate eye contact when speaking with others helps communication
- 10. Gestures – Also convey meanings Waving Making a fist Thumbs up Pointing Nodding Yawning
- 11. Body language (kinesics) – A great deal of your (true) message can be communicated by your body use and posture – To work effectively with others you need to read body language and ensure you are not conveying the wrong signals
- 13. Barriers to communication • Noise • Organizational Barrier • Interpersonal Barrier • Inappropriate medium • Assumptions/Misconceptions • Emotions • Language differences • Poor listening skills • Distractions
- 14. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
- 15. Active listening – Letting a person know you have heard them, both literally and emotionally – Encourages further discussion and checks accuracy of message – Active listening expresses empathy
- 16. Active listening – Letting a person know you have heard them, both literally and emotionally – Encourages further discussion and checks accuracy of message – Active listening expresses empathy
- 17. 7C’s of Communication The 7Cs of Communication provide a checklist for making sure that your meetings, emails, conference calls, reports, and presentations are well constructed and clear –so your audience gets your message. 1. Be Clear - Begin every message by asking the question, “What is the purpose of this communication?” This will enable you to make the objective of your communication clear to the recipient. Clarity is also about avoiding the use of complex words, sentences, and fuzzy language. It is important that you clearly communicate the intended information to the recipient. You must be able to explain a concept several ways and answer clarifying questions about the topic. 2. Be concise - Make your message brief and to the point. To help make your communications more concise, avoid going over the same point several times, and avoid the use of filler words, sentences, and over wordy expressions. 3. Be Concrete - Concrete communication is about being specific and clear rather than vague, obscure, and general. To be more concrete use sentences that cannot be misinterpreted. Include supporting facts and figures to underscore your message, but don't allow anything that detracts from the focus of your message.
- 18. 7C’s of Communication 4. Be Correct - Incorrect information doesn‟t help anyone and it does your credibility no good. Ensure that: Your message is typo-free; your facts and figures are correct and you are using the right level of language. Being correct first time will both save you time and boost your credibility. A correct message will also have a greater impact on the recipient than an incorrect one. 5. Be Coherent - Does your message make sense? Does it flow logically from one sentence to the next? To ensure that your communication is coherent: Check that each sentence flows logically from one to the next and check that you haven't tried to cover too many points or been distracted by side issues. 6. Be Complete - Your message must contain all the necessary information to achieve the desired response. To ensure that your message is complete think about questions the receiver might think of as they receive your message. Address these questions. Ensure you have included a call to action so that your audience knows exactly what you expect them to do next. 7. Be Courteous - Be polite. You‟re more likely to get what you want from your communication if you are courteous, as courtesy builds goodwill. Check that your message is polite, shows respect for the feelings of the receiver, and is tactful. Make your message brief and to the point.
- 19. ✶Always think ahead about what you are going to say. ✶Use simple words and phrases that are understood by everybody. ✶Increase your knowledge on all subjects you are required to speak. ✶Speak clearly and audibly. ✶Check twice with the listener whether you have been understood accurately or not ✶In case of an interruption, always do a little recap of what has been already said. ✶Always pay undivided attention to the speaker while listening. ✶While listening, always make notes of important points. ✶Always ask for clarification if you have failed to grasp other’s point of view. ✶Repeat what the speaker has said to check whether you have understood accurately. ESSENTIALS OF COMMUNICATION Dos
- 20. ESSENTIALS OF COMMUNICATION DON’Ts ✶Do not instantly react and mutter something in anger. ✶Do not use technical terms & terminologies not understood by majority of people. ✶Do not speak too fast or too slow. ✶Do not speak in inaudible surroundings, as you won’t be heard. ✶Do not assume that everybody understands you. ✶While listening do not glance here and there as it might distract the speaker. ✶Do not interrupt the speaker. ✶Do not jump to the conclusion that you have understood every thing.
- 21. How to Improve Existing Level of Communication? ✶IMPROVE LANGUAGE. ✶IMPROVE PRONUNCIATION. ✶WORK ON VOICE MODULATION. ✶WORK ON BODY LANGUAGE. ✶READ MORE ✶LISTEN MORE ✶INTERACT WITH QUALITATIVE PEOPLE. ✶IMPROVE ON YOUR TOPIC OF DISCUSSION, ✶PRACTICE MEDITATION & GOOD THOUGHTS. ✶THINK AND SPEAK. ✶DO NOT SPEAK TOO FAST. ✶USE SIMPLE VOCABULARY. ✶DO NOT SPEAK ONLY TO IMPRESS SOMEONE. ✶LOOK PRESENTABLE AND CONFIDENT.
- 23. COMMUNICATION – 7% WORDS – Words are only labels and the listeners put their own interpretation on speakers words – 38% PARALINGUISTIC – The way in which something is said - the accent, tone and voice modulation is important to the listener. – 55% BODY LANGUAGE – What a speaker looks like while delivering a message affects the listener’s understanding most.
- 24. TYPES OF BODY LANGUAGE Remember that you are dealing with “PEOPLE” – (P)OSTURES & GESTURES – How do you use hand gestures? Stance? – (E)YE CONTACT – How’s your “Lighthouse”? – (O)RIENTATION – How do you position yourself? – (P)RESENTATION – How do you deliver your message? – (L)OOKS – Are your looks, appearance, dress important? – (E)PRESSIONS OF EMOTION – Are you using facial expressions to express emotion?
- 26. “Always be yourself, Express yourself, Have faith in yourself, do not go out and look for successful personality and duplicate it.” -Bruce Lee Stay Safe. Stay aware. Stay Healthy. Stay Alert
- 27. Questions 1. Some American and Israeli managers were on a conference call. The topic of the call was transitioning from an on-premise product to a cloud-native product. In the middle of the discussion, one Israeli manager said that the R&D staff in Israel ‘don’t care’ about some of the changes. An American manager, although usually polite, couldn’t restrain himself when he heard that statement. “What’s that supposed to mean, they DON’T CARE??” he thundered. This is an example of a) Organizational Barrier b) Interpersonal Barrier c) Linguistic Barrier d) Cultural Barrier
- 28. Questions 2.Define any 2 barriers to effective communication. Ans.Physical, linguistic, Interpersonal, Organizational, Cultural Barriers. 3. Explain any two 7Cs of Communication. 4.____________communication is the use of body language, gestures and facial expressions to convey information to others. a. Verbal b. Written c. Non-Verbal d. Visual 5.__________feedback is specific information, in the form of written comments or verbal conversations that help the learner understand what she or he needs to do in order to improve. a. Descriptive b. Specific c. General d. Sign 6. Aman is a sales manager. Which method of communication should he follow to deal with his customers to maintain a healthy relationship?
- 29. Questions 1. Which of these is NOT a common communication barrier? (a) Linguistic barrier (b) Interpersonal barrier (c) Financial barrier (d) Organizational barrier 1. Use of abbreviations in a communication leads to misinterpretation of messages is an example of __________________________ barriers. 1. What are the types of words we should use for verbal communication? (a) Acronyms (b) Simple (c) Technical (d) Jargons 1. Which of these is NOT an appropriate non-verbal communication at work? (a) Keeping hands in pockets while talking (b) Talking at moderate speed (c) Sitting straight (d) Tilting head a bit to listen Language