AMB300: Lessons Learned from ITAM Customers
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This document outlines lessons learned from IT asset management (ITAM) customers at different maturity levels. It discusses two customer examples, one with over 21,000 desktops and mobile devices and the other with over 9,000 desktops across multiple departments. It then shows a maturity model with four levels related to ITAM processes, from initial to business optimized. Key lessons include starting with governance and establishing buy-in, focusing on cost savings and efficiencies, and continuing to broaden scope and look ahead to future initiatives like OS upgrades and software/hardware provisioning. The takeaways emphasize preparing for misunderstanding, having everyone play a role, sometimes needing to take a step back, communicating effectively, and establishing governance.
AMB300: Lessons Learned from ITAM Customers
- 1. AMB300 - Lessons Learned from ITAM Customers
- 2. AMB 300 - Lessons Learned from ITAM Customers
- 3. Intro Back to the Start Looking Ahead Key Takeaways 2 1 3 4 Outline
- 4. Intro
- 5. Director of ITAM Sue Zemzicki RWJBarnabas Health 21,700 desktops 11 Acute Care Hospitals 3,900 mobile devices 4 Major Publishers / 300+ ad hoc 2,900 servers
- 6. 9,227 desktops Betty Hanson Technology Engineer State of South Dakota 32 departments 0 mobile devices 1,168 software titles 590 servers
- 7. LEVEL 3: Shared Service Service Focused Data Analysis Consistent Saving Data Center Visibility Charge & Showback License Mobility ITSM & ITAM Integrated Cost Risk Time Quality LEVEL 1: Initial 1 or 2 take the lead Basic Tools No Process Basic Policy No Standardization Purchasing on Demand LEVEL 1: Initial 1 or 2 take the lead Basic Tools No Process Basic Policy No Standardization Purchasing on Demand Cost Risk Time Quality LEVEL 2: Managed Structured Program Lifecycle IT Ops Efficiencies Centralized Procurement Basic ITSM/CMDB Refined Refresh & Disposal Cost Risk Time Quality LEVEL 4: Business Optimized Business Agility Predictable Spend Controlled Risk Cloud Portability Real Time Licensing Project and Portfolio Mgt Cost Risk Time Quality
- 8. Back to the Start
- 9. Audits 76.4% of organizations admit to over-licensing in fear of audits1 194 Average audit takes 194.15 hours of IT time2 7 That’s 7.13 months to complete2 68% of organizations can expect an audit in the next twelve months3 1. ITAM Review, http://www.itassetmanagement.net/2016/03/18/over-licensing/ 2. ITAM Review, https://www.itassetmanagement.net/2016/11/25/audit-census-results 3. Gartner, https://www.gartner.com/doc/2835817
- 10. GOVERNANCE BUSINESS POLICIES PROCESSES METRICS STAFFING TOOLS Introduced Buy-in after audit Software can’t be installed w/out POP Send POP with Help Desk request % of MS software under mgmt 2 individuals Endpoint Manager (LDMS), SLM Results Level 0 Level 1 Level 2 Level 3 Level 4 Cost Time Risk QoS
- 11. GOVERNANCE BUSINESS POLICIES PROCESSES METRICS STAFFING TOOLS Introduced Immediate Return-On-Investment Standardized hardware JIT (first in / first out) 90-95% client base standardized 1 Analyst Endpoint Manager (LDMS) Data Analytics (LDDA) Results Level 0 Level 1 Level 2 Level 3 Level 4 Cost Time Risk QoS
- 12. Savings Reduction in software spend with SAM process and tools.1 Managing software can lead to real cost savings by as much as ITAM provides the support to manage vendors and contracts, and cut costs by as much as to 1. Konary, https://www.linkedin.com/pulse/idc-software-licensing-pricing-predictions-2016-top-10-amy-konary 2. BSA, http://www.bsa.org/~/media/Files/StudiesDownload/BSA_GSS_US.pdf 3. Essential Business Tech, http://ws.iaitam.org/Misc/PCToday-ITAM.pdf 30% 25% 2 25% 50% 3
- 13. Challenges
- 14. Road Trip
- 15. GOVERNANCE BUSINESS POLICIES PROCESSES METRICS STAFFING TOOLS Recognition Agency buy-in, vision understood License share, software reclamation Visit agencies, track software % software under mgmt 2 individuals Endpoint Manager, SLM Results Level 0 Level 1 Level 2 Level 3 Level 4 Cost Time Risk QoS
- 16. GOVERNANCE BUSINESS POLICIES PROCESSES METRICS STAFFING TOOLS Recognition Reducing IT spend, efficiency 1 Device Policy FS checks for existing devices TCO, devices per person Was 3, now 1.5 individual(s) Endpoint Manager Data Analytics (LDDA) Results Level 0 Level 1 Level 2 Level 3 Level 4 Cost Time Risk QoS
- 17. Looking Ahead
- 18. Refresh by Health not Age IMAC Review Broaden HW Scope - WOW’s Broaden SW Scope - Harvesting RWJ OS Upgrade - Windows 10 2 1 3 4 5 Next Steps
- 19. Next Steps OS Provisioning - Win 10 Deployment Software Provisioning Hardware Asset Tracking Service Desk - Heat 2 1 3 4
- 20. Key Takeaways
- 21. Takeaways Prepare to be misunderstood Everyone has a role in ITAM Sometimes ya gotta take a step back Can’t communicate enough Establish governance 2 1 3 4 5
- 23. Thank you