Inform Interiors Proposal for Managed Support Services
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Managed support services provide small and medium businesses with enterprise-level IT support through proactive network and system monitoring and management similar to large corporations. This includes 24/7 monitoring and support, backup and disaster recovery, security, and routine maintenance. A monitoring agent runs on each computer to provide full visibility of the network and alerts. Benefits include reduced costs, improved reliability, and IT support tailored to the needs of the business.
Inform Interiors Proposal for Managed Support Services
- 1. October 2009 Proposal for Managed Support Services Inform Interiors, Vancouver, BC
- 2. What are Managed Support Services? Small and Medium sized businesses can now manage their systems like large corporations Managed Support gives business owners access to enterprise level IT support Proactive network and systems management Neo Code is responsible for network operations Standard monthly fee includes all services
- 3. What does Neo Code Managed Support provide? Unlimited email and telephone support 24/7 network and computer monitoring Network and computer security Backup and disaster recovery 3 rd party vendor assistance / liaison Guaranteed response time Monthly status report
- 4. How does Managed Support work? Monitoring agent runs on each computer Entire system is monitored with alerts 24/7 Dedicated network administrator Full network documentation Routine scheduled maintenance Ticket system for support requests
- 5. Network Monitoring Service 24/7 monitoring, analysis, and escalation Backup monitoring Software patch management Service pack installation Antivirus monitoring Early warning system
- 6. Backup and Disaster Recovery On-site and off-site backups daily BDR computer on site BDR records image of server every 15 minutes Server recovery from backup image Same day recovery to full production
- 7. Benefits Reduce overall computer and system costs Improved budget and resource planning Preventive maintenance increases network reliability Business software implementation support Network status and monthly activity reporting IT planning to support needs of business