AMB410: ITxM: The ITAM, ITSM, and Security Crossroads
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This document discusses the value of integrating IT service management (ITSM), IT asset management (ITAM), and security. It notes that bringing these domains together can provide benefits like a consolidated view of events, adaptive architectures, continuous response, and enabling DevOps, ITAMOps and SecOps. The document outlines the process involved, such as addressing staffing cultural differences, defining process overlaps and synergies, and configuring process automation. It presents an attainment model showing levels from initial to optimized integration of ITSM, ITAM and security.
AMB410: ITxM: The ITAM, ITSM, and Security Crossroads
- 1. AMB410 - ITxM - The ITAM, ITSM, and Security Crossroads
- 4. 1 2 What is the value proposition of adopting an integrated approach to ITSM, ITAM and Security? What is the process involved in bringing these domains together?
- 5. Where’s the greatest RISK? Virtualization CloudUsers Mobile Data Center ShadowIT Regulations Governance
- 8. Data Center Speed Rapid Release Containers Open Source Process Automation Request Test Validation Cloud Staging Impact Analysis License check Virtual Machines Demand
- 9. ▪ Benefits
- 10. Service Catalog – Where the Approved, Vetted Applications Reside Applications Platform Services Core Platform
- 11. Benefits of Holistic View Secure Assets Data Analytics Biz Uptime Happy Users Reduced Risk Lowered Costs 360 o
- 12. Consolidated View of Events Adaptive Architectures Continuous Response
- 13. ”When compared to less advanced organizations, advanced DevOps teams experienced 26% lower IT costs, 37% greater business growth, 31 percent better operational or process efficiency, 33% higher-quality apps, 30% greater employee productivity, 23% better customer experience and a 31% improvement in employee recruitment and retention.” Enables DevOps, ITAMOps and SecOps
- 14. Maintaining Business Service Uptime
- 15. Integrated ITAM, ITSM Security Attainment Model No process No policies No standardization Centralized procur. Data center visibility Services focused Business agility Visibility controls Incident mgmt Request Knowledge Apply standards Change Problem Business aligned Innovative Agile digital workforce Patch + vulnerability controls Preventative maintenance Integrated endpoint security Threat awareness GRC/oversight Secure program Business continuity LEVEL 1: Initial LEVEL 2: Managed LEVEL 3: Shared LEVEL 4: Optimized SECITAMITSM App + privilege control White/blacklisting Reduced outages
- 16. 1 2 What is the value proposition of adopting an integrated approach to ITSM, ITAM and Security? What is the process involved in bringing these domains together?
- 17. Address Staffing Cultural Differences Asset Business SecurityService EA Asset BusinessSecurityServiceEA
- 19. Define Process Overlap and Synergies
- 21. Integrations Across Source of Truth IVANTI DISCOVERY SERVICES EPM SECURITY ITAM ITSM
- 22. Alerting and Data Sharing
- 24. Metrics to Understand Impact
- 25. Crossroads Lead to… Improved Service Quality Higher Satisfaction Lower Costs
- 26. Takeaways Domains are so yesterday Review & revise your playbook Open up your data Raise the bar on your metrics 2 1 3 4
- 27. Thank You