Power of the Platform: Andy Walker, BMC Software
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The document discusses the significance of platforms in IT management, emphasizing their role in reducing downtime and improving service management efficiency. It highlights benefits across various areas such as incident prioritization, asset management, and data center optimization, while showcasing success stories from companies like Virgin Media. Additionally, the document touches on evolving user expectations for mobile and social integration in IT services.
Power of the Platform: Andy Walker, BMC Software
- 1. The Power of The Platform Andy Walker BMC Software
- 2. What is a Platform ? A platform is a group of technologies that are used as a base upon which other applications, processes or technologies are developed. © Copyright 11/12/2013 BMC Software, Inc 2
- 3. From War Rooms and Chaos... Document management system is down, which servers do we investigate? What’s the risk of making a change to this server? Per Gartner • It takes on average 14 people to solve a typical problem • 80% of unplanned downtime is caused by change © Copyright 11/12/2013 BMC Software, Inc 3
- 4. ... to Information and Control Reduce MTTR Reduce change risk Understand true cost of IT services Prioritize incidents based on business impact Diagnose root cause faster Ensure Accurate Inventory compliance Plan and and Dependency Relationships design data center are the foundation for effective IT Management transformations Discovery & Dependency Mapping Plan and verify Disaster Recovery Manage capacity from a business perspective Understand the business impact events © Copyright 11/12/2013 BMC Software, Inc 4
- 5. Find IT, Manage IT, Optimise IT Business Application Software Databases Hosts Switches/ Routers Application Mapping Examples: Business Application – Payroll, Expenses, Email, Online Purchasing Software – Apache web server, Weblogic Server, Oracle Database server, MS Exchange © Copyright 11/12/2013 BMC Software, Inc 5
- 6. Success Stories Virgin Media is the UK’s only provider of "quad-play" broadband, TV, mobile phone and home phone services. ADDM primarily used for discovery of server estate to drive application modelling and population of CMDB. - 4000+ Servers - 500+ Business Applications "The implementation of ADDM is the first milestone on our strategic roadmap for improving our IT Service Management tooling." © Copyright 11/12/2013 BMC Software, Inc Largest Independent Telecommunications Retailer in Europe - 2,377 Stores across 8 European Countries Reduced resources needed to maintain CMDB data by 80% Achieved ROI in 1 year “ADDM provided us with an instant source of truth. It gave us answers to infrastructure questions we didn’t even know to ask.” 6
- 7. The Benefits Span IT and Beyond Service Management - Target actions more effectively Restore service faster Minimize change risks and outages Asset Management - Reduce costs Prevent audit penalties Optimize HW and SW IT Infrastructure and Operations - - © Copyright 11/12/2013 BMC Software, Inc Improve efficiency Ensure compliant and secure operations Optimize data center assets Minimize change risks and outages Guarantee IT service continuity 7
- 8. The Industrialised IT Service Management Platform Proven best practices accelerate time to value Single workflow across applications for easy coordination Extensible platform for continuous improvement Service-oriented throughout for business prioritization © Copyright 11/12/2013 BMC Software, Inc 8
- 9. Business Users’ Expectations Have Changed Instantly collaborate with customers and employees Buy a plane ticket with your phone Search and combine information across the web Access applications from anywhere to any time SOCIAL MOBILE ANALYTICS CLOUD © Copyright 11/12/2013 BMC Software, Inc 9
- 10. The Future is Mobile 92% of companies report workers using own devices 44% have a formal “bring your own device” policy 94% expect to have one by mid-2013 © Copyright 11/12/2013 BMC Software, Inc 10
- 11. HTML Universal Client © Copyright 11/12/2013 BMC Software, Inc 11
- 12. The Future is Social 80% of social media users want to connect with businesses through Facebook 70% of all customer tweets are ignored IT needs to change the way it connects, shares, collaborates. © Copyright 11/12/2013 BMC Software, Inc 12
- 13. Remedy OnDemand: Managed by BMC Software © Copyright 11/12/2013 BMC Software, Inc 24/7 NOC ITSM Experts 99.9% Availability Painless Upgrades Release Automation Single Point of Contact Monitored by BMC BPPM and TMART 13
- 14. The Force.com Platform © Copyright 11/12/2013 BMC Software, Inc 14
- 15. Today’s businesses need a Platform that ... … is Configurable and Extensible … offers a wide range of robust integration capabilities … provides and promotes the use of Social and Mobile Collaboration … can meet the needs of an On Premise or Cloud based strategy © Copyright 11/12/2013 BMC Software, Inc 15
- 16. To make IT personal, it has to be: Easy. Predictable. Always on. Invisible. In short, MyIT. 16 Copyright 11/12/2013 BMC Software, Inc © © Copyright 11/12/2013 BMC Software, Inc 16
- 17. Learn more at www.bmc.com © Copyright 11/12/2013 BMC Software, Inc 17