AMS IT client
- 1. APPLICATION DEVELOPMENT Case study of IT Client project
- 2. OVERVIEW • The ‘client’ is an InformationTechnology Service Provider company, serving the industry since 2002 • The Department worked with Microsoft Gold Certified Partner Atlas Systems to completely refresh its IT and network systems • The project included migrating to Microsoft® Windows Server™ 2003, Microsoft® Active Directory® and Microsoft® Exchange Server 2003
- 3. CHALLENGES • The Department’s existing technology environment was causing frequent downtime • Support was hard to find and it was difficult to integrate third-party applications • Staff satisfaction with IT systems was below 30%
- 4. SOLUTION • Developing an entirely new desktop standard operating environment (SOE) • Refreshing or re-imaging approximately 2,000 PCs and 300 laptops • Upgrading storage Windows 2000 to Windows 2003 Servers • Installing new high-capacity servers at all locations • Completing a full Active Directory Site-Site connection at nine sites • Integrating 3rd Party Application and Portals into Active Directory • Publishing printers in the network in region wise • Migrating away from the existing client operating system platform
- 5. RESULTS • Staff satisfaction increased from below 30 percent to more than 80 percent • Achieved 3rd Party application integration and enabled. seamless support and reduced cost on IT support • Stable, reliable environment • Adequate support available