An introduction to questioning skills by Skills Channel TV
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This document introduces different types of questioning skills: open, probing, direct, and closed questions. Open questions encourage statements using "tell me about", "explain to me", or the 5Ws and 1H (who, what, why, where, when, how). Probing questions use those prompts to dig deeper into key points. Direct questions seek clarification, and closed questions clarify by seeking a yes or no answer. The goal of these questioning skills is to understand a situation by establishing facts, moving from an open understanding of others' perspectives to direct clarification to agreed upon facts.
An introduction to questioning skills by Skills Channel TV
- 2. This video introduces the basics of essential questioning skills
- 3. There are two key skills to great Communication…
- 5. If we ask questions, it’s only right that we also listen.
- 6. However, listening is for another day. This video is about questioning.
- 7. With so many questions, where do we start?
- 8. OK. So let’s keep it simple. We will focus on these… Open Probing Direct Closed
- 9. This is where funnel questioning helps us understand.
- 12. Our aim is to understand by establishing the facts
- 14. OPEN WITH TED Tell me about… Explain to me… Describe to me…
- 15. AND
- 17. EXAMPLES OF OPEN-ENDED QUESTIONS Who else do we need to discuss this with? What are the main benefits of this idea? Why will this make such a difference? Where are the best likely locations? When will this best be implemented? How many other tasks does this influence?
- 18. From The Elephant’s Child by Rudyard Kipling I Keep six honest serving-men: (They taught me all I knew) Their names are What and Where and When And How and Why and Who.
- 19. PROBING Using TED or WWWWWH to dig deeper on the key points
- 20. DIRECT Questions that seek to clarify again using WWWWWH
- 21. EXAMPLES OF DIRECT QUESTIONS Who is the team leader? What is the budget? Why is this important? Where will it be located? When will it be finished by? How many people are involved?
- 22. CLOSED Clarifies by seeking a YES or NO
- 23. EXAMPLES OF CLOSED QUESTIONS Can I clarify that Craig is the team leader? So the budget is £30,000? And it’s Katy who feels the idea is important? Can I check, it will be located in Brighton? And it will it be finished by 3.00pm today? Is that right, ten people are involved?
- 24. types of questions that will be useful to explore…. There are many other
- 25. EXAMPLES OF QUESTIONS Hypothetical Behavioural Competency based Leading Evaluative …and many more.
- 26. When we ask questions, we are seeking to understand. So, to summarise…
- 27. THE SITUATION AS I SEE IT THE SITUATION AS THEY SEE IT THE SITUATION AS IT REALLY IS SKILLED USE OF QUESTIONS
- 28. Use of TED Who, what, why, where, when and how QUESTIONING SKILLS
- 29. Open-ended Probing Direct QUESTIONING SKILLS Closed
- 32. Our aim is to help people achieve
- 33. Our aim is to help people achieve
- 34. Call us on 0121 366 87 99 or visit us at www.skillschannel.tv