API Force Presentation
- 1. All contents © MuleSoft, LLC
- 2. All contents © MuleSoft, LLC Welcome to APIForce Swiss API Community Fiona Leibundgut, Creativity Success Artist fiona.leibundgut@mulesoft.com
- 3. All contents © MuleSoft, LLC APIForce Community Introduction of the Team Andreas Oberrauter Amir Khan API Artist aoberrauter@mulesoft.com API Activist amir.khan@mulesoft.com Mihael Bosnjak Error Handler mbosnjak@mulesoft.com Fiona Leibundgut Creative Success Artist fiona.leibundgut@mulesoft.com
- 4. All contents © MuleSoft, LLC APIForce Community Special Guest Integrate Hamza Ghanimi Chief Product & Technology Officer Automate Innovate Speaker
- 5. All contents © MuleSoft, LLC APIForce Community Agile Board for Today Agenda 10 min Welcome & Introduction to APIForce Universal API Management 45 min BREAK 15 min Real-world Example by Firstcaution AG 45 min Introduction to MuleSoft Automation Suite 60 min LUNCH 60 min Community Session 45 min BREAK 15 min
- 6. All contents © MuleSoft, LLC
- 7. All contents © MuleSoft, LLC APIForce Community Agile Board for Today Agenda 10 min Welcome & Introduction to APIForce Universal API Management 45 min BREAK 15 min Real-world Example by Firstcaution AG 45 min Introduction to MuleSoft Automation Suite 60 min LUNCH 60 min Community Session 45 min BREAK 15 min
- 8. All contents © MuleSoft, LLC Universal API Management Swiss API Community Andreas Oberrauter aoberrauter@mulesoft.com
- 9. All contents © MuleSoft, LLC
- 10. All contents © MuleSoft, LLC Enterprises have APIs running everywhere SaaS Integration iPaaS Event driven Micro- services APIM B2B/ EDI Geography Security and compliance API Styles Microservices, GraphQL, AsyncAPI Multi-Cloud AWS, Azure, SAAS
- 11. All contents © MuleSoft, LLC This causes a number of challenges SaaS Integratio n iPaaS Event driven Micro- services APIM B2B/ EDI Limited reuse Slowed innovation Many management consoles Constrained resources Siloed governance Inconsistent visibility & security
- 12. All contents © MuleSoft, LLC Universal API Management Offering Accelerate application delivery Implement modern architectures Update Update New API Governance Ensure consistent quality & conformance API Manager Manage any service consistently Gain consistent security & quality Flex Gateway Ultrafast gateway for APIs running anywhere API Design Center Diverse protocol support Anypoint Platform CLI Discover and use non-Mule APIs Anypoint Exchange Consolidate all APIs into a single place API Community Manager Build and engage your API communities API Experience Hub Build developer portals in minutes Create vibrant API ecosystems New Update H2, ‘22
- 13. All contents © MuleSoft, LLC API Experience Hub Create a vibrant API ecosystem
- 14. All contents © MuleSoft, LLC Exchange? ACM? Experience Hub? H2 ‘22
- 15. All contents © MuleSoft, LLC Exchange? ACM? Experience Hub? H2 ‘22 High implementation effort Low implementation effort Low configuration possibilities High configuration possibilities ACM Exchange Experience Hub
- 16. All contents © MuleSoft, LLC Anypoint API Experience Hub 16 ● Build portals customized with code or templates and drag-and-drop components ● Support users at every step with interactive documentation, forums and case management ● Optimize your API program with customizable dashboards to analyze engagement and adoption H2 ‘22
- 17. All contents © MuleSoft, LLC API Governance Consistent security and quality
- 18. All contents © MuleSoft, LLC Standards, Principles -> Code Quality POST /deleteAll_Records GET /trigger/sync/Accounts PUT /create_new_records_if_not_existing
- 19. All contents © MuleSoft, LLC Code Quality API Specification API Implementation
- 20. All contents © MuleSoft, LLC API Governance Self-serve & access rules from Exchange Apply standards on any API definition Identify & resolve conformance issues Automate validations by integrating with CI/CD pipelines Extensible rules based on open standards (W3C, OPA)
- 21. All contents © MuleSoft, LLC Flex Gateway 21 Implement modern architectures
- 22. All contents © MuleSoft, LLC Microservice architectures In hybrid/multi cloud environments Monolithic architectures In siloed cloud or on-prem server environments Application Application A Application B Decoupled and distributed architectures .… .… .…
- 23. All contents © MuleSoft, LLC Adopting microservices and distributed architectures is complex and resource intensive Customers Invoices Orders Items API gateway 2 API gateway 4 API gateway 1 API gateway 3 Multiple gateways and management consoles
- 24. All contents © MuleSoft, LLC Anypoint Flex Gateway Implement modern architectures with limited overheads using Anypoint Flex Gateway Deploy to virtually any environment Customers Invoices Orders Items High performance on a small footprint Secure E-W and N-S traffic Fine grain traffic control & fault tolerance Manage using web UI or CI/CD pipeline
- 25. All contents © MuleSoft, LLC Demo
- 26. All contents © MuleSoft, LLC Thank you
- 27. All contents © MuleSoft, LLC APIForce Community Agile Board for Today Agenda 10 min Welcome & Introduction to APIForce Universal API Management 45 min BREAK 15 min Real-world Example by Firstcaution AG 45 min Introduction to MuleSoft Automation Suite 60 min LUNCH 60 min Community Session 45 min BREAK 15 min
- 28. All contents © MuleSoft, LLC COFFEE BREAK (15 min) APIForce Zurich
- 29. All contents © MuleSoft, LLC APIForce Community Agile Board for Today Agenda 10 min Welcome & Introduction to APIForce Universal API Management 45 min BREAK 15 min Real-world Example by Firstcaution AG 45 min Introduction to MuleSoft Automation Suite 60 min LUNCH 60 min Community Session 45 min BREAK 15 min
- 30. All contents © MuleSoft, LLC Real-world Example Hamza Ghamini
- 31. All contents © MuleSoft, LLC APIForce Community Agile Board for Today Agenda 10 min Welcome & Introduction to APIForce Universal API Management 45 min BREAK 15 min Real-world Example by Firstcaution AG 45 min Introduction to MuleSoft Automation Suite 60 min LUNCH 60 min Community Session 45 min BREAK 15 min
- 32. All contents © MuleSoft, LLC LUNCH (60 min) APIForce Zurich
- 33. All contents © MuleSoft, LLC APIForce Community Agile Board for Today Agenda 10 min Welcome & Introduction to APIForce Universal API Management 45 min BREAK 15 min Real-world Example by Firstcaution AG 45 min Introduction to MuleSoft Automation Suite 60 min LUNCH 60 min Community Session 45 min BREAK 15 min
- 34. All contents © MuleSoft, LLC Introduction to MuleSoft Automation APIForce Zurich
- 35. How can I speed up payroll processing? How can we close our books accurately? How can I make my contact center more efficient? Finance Service Employee Success apps on average used by today’s employee 8 Manual tasks and processes are prime for automations Source: How Much Time Are You Wasting on Manual, Repetitive Tasks?, Smartsheet, Annual SaaS Trend, Blissfully Report, 2019, hours spent on repetitive, manual tasks per week 10
- 36. Unlocking innovations is hard without the right automation platform Evolving Requirements Coding experience Business / IT collaboration Business Users Your organization Automations Source:The State of Business and IT Innovation, MuleSoft
- 37. Demo Use Case Salesforce Service Cloud
- 38. All contents © MuleSoft, LLC Meet RACHEL Rachel is one of loyal customers of Northern Trail Outfitters The delivery date for hiking boots she ordered doesn’t match her travel plans Calls NTO to understand if her shoes could be delivered earlier
- 39. All contents © MuleSoft, LLC Meet MICHAEL Michael is the Customer Service Agent at Northern Trail Outfitters He provides excellent customer support using Salesforce Service Cloud Eg, Validates customer claims, requests expedited shipping etc.
- 40. Repetitive manual tasks slow down processing Rachel has bought some NTO hiking boots but her delivery is delayed She contacts the Service center to find out what’s going on Service Cloud Opens Customer Case via OmniChannel Checks Order Status Sees NBA on offering express delivery Puts Rachel on hold Logs into legacy warehouse system Manually enters delivery data Legacy OMS Confirms Rachel & Closes Case Update order in Netsuite NetSuite Login to NetSuite
- 41. Increase Productivity and Efficiency Use MuleSoft RPA Bots to replace human tasks Service Cloud Opens Customer Case via OmniChannel Checks Order Status Sees NBA on offering express delivery Continue conversation / Triggers Bot Logs into legacy warehouse system Manually enters delivery data MuleSoft RPA Confirms Rachel & Closes Case Update order in Netsuite Composer Login to NetSuite Does other tasks while RPA running Trigger (on success)
- 42. Live Demo Salesforce Service Cloud
- 43. Integrated Solution Flow Builder -> {MuleSoft RPA} <- Composer 1 2 3
- 44. Cost Takeout Value Proposition Expected Improvements Value Driver Eliminate waiting period Empower service agents to improve customer experience Reduce error rate Changes into system are more resilient and less error prone Increase agent productivity More customer cases can be addressed by service agents ↑ 100% With MuleSoft Automation x4 cases per day Reduce resolution time per case ↓ 83% ↓ 99%
- 45. MuleSoft Automation Strategy and Vision
- 46. Evolve into a cloud-based offering and accelerate execution MuleSoft expanding its portfolio Evolves into ● Innovation at the RPA Core ● Easy to use, deploy and govern ● More integrated at the point of automation need and much more to come! MuleSoft RPA Servicetrace X1
- 47. SAP SAP MuleSoft Automation Empower your teams to do more, with less Move faster with fewer resources Automate any manual or repetitive tasks in your organization Composer -- RPA -- Orchestrator Improve how work flows for everyone Empower anyone to automate any Customer 360 processes Composer -- RPA -- Orchestrator Power automations together Automate as a team on a platform that makes collaboration with IT easy Composer -- RPA -- Anypoint
- 48. RPA in the context of Hyperautomation Netsuite Salesforce Jira Legacy Docs Images Governance & security Business teams IT teams Cloud Custom On-prem
- 49. What is MuleSoft Automation? Business teams Partners IT Dev Packaged bundle of MuleSoft Composer, RPA, and limited Anypoint SaaS Screens Docs Process automation Human task automation RPA + Composer Legacy On-prem Custom System integrations Limited Anypoint +
- 50. Assessment to evaluate whether or not a given process will be valuable to automate. Design all step necessary to have a complete coverage of the process to be automated. Apply process logic to the steps designed in the previous steps, so a bot is able to understand and execute it. Test the automated process to validate that it is stable and can be deployed into production. Deploy the automated process and assigned bots into product environment Monitor and manage the bots and processes running in production environment Evaluate Design Build Test Operate Production RPA Lifecycle Developers Business Business IT IT Business / Developer / IT
- 51. MuleSoft Composer The fastest and easiest way to connect apps and data Connect apps and data instantly Enable business teams to access data governed by IT using clicks, not code — no more waiting for development resources. Take solutions from concept to reality with ease Allow IT and business teams to collaborate easily, jumpstarting integration projects using IT-built assets and templates. Scale integrations securely and automatically Empower IT to monitor every integration effectively, without slowing down the business.
- 52. NEW MuleSoft RPA Automate repetitive processes and tasks Automate any process for any team Use with point-and-click tools to automate your workflows instantly – whether through a UI, document, or image Collaborate on a secure, trusted platform Empower business and IT teams to collaborate with ease and break silos on every step of your automation journey Scale end-to-end automation Share and reuse RPA securely with Salesforce C360, Anypoint Platform, and Composer
- 53. Anypoint Exchange MuleSoft Automation Suite RPA Manager MuleSoft Composer Composer Flows … Test / Deploy / Run HTTP Publish Deploy Embedded Runtime Deploy RPA Bot Farm RPA Bot RPA Bot RPA Bot RPA Bot Mule Runtime Anypoint Platform Mule App Mule App Mule App Mule App RPA Process RPA Builder PDF … RPA Recorder Save HTTP Mule Application Anypoint Studio … HTTP
- 54. Decoupling technical layer for business MuleSoft Automation API UI Systems and Apps MuleSoft RPA Automation Anypoint Platform IT Composer Connectors MuleSoft Composer Automate Business
- 55. Innovate faster Empower business users to build faster with IT-approved resources Build worry-free Give IT the ability to easily secure everything built by the business Ensure resilience Maintain reliability through IT-provided monitoring and support Anypoint Platform unlocks the true promise of automation IT teams Anypoint Platform Business teams Composer & RPA
- 56. Automate any corner of your business Sales Finance Marketing Service Employee Success Pick any business team Operations Trigger data syncs Start manual process 5. Automate processes 6. Notify teams In emails In app In processes 1. Change occurs Composer / Flow Any app Any document Any digital interface 2. Download data RPA Compare it Validate it 3. Search data RPA Composer / Flow Composer / Flow Automate their workflow 4. Update target app Composer / RPA
- 57. Q&A
- 59. All contents © MuleSoft, LLC APIForce Community Agile Board for Today Agenda 10 min Welcome & Introduction to APIForce Universal API Management 45 min BREAK 15 min Real-world Example by Firstcaution AG 45 min Introduction to MuleSoft Automation Suite 60 min LUNCH 60 min Community Session 45 min BREAK 15 min
- 60. All contents © MuleSoft, LLC COFFEE BREAK (15 min) APIForce Zurich
- 61. All contents © MuleSoft, LLC APIForce Community Agile Board for Today Agenda 10 min Welcome & Introduction to APIForce Universal API Management 45 min BREAK 15 min Real-world Example by Firstcaution AG 45 min Introduction to MuleSoft Automation Suite 60 min LUNCH 60 min Community Session 45 min BREAK 15 min
- 62. All contents © MuleSoft, LLC Community Track APIForce Zurich
- 63. All contents © MuleSoft, LLC APIForce Community Agile Board for Today Agenda 10 min Welcome & Introduction to APIForce Universal API Management 45 min BREAK 15 min Real-world Example by Firstcaution AG 45 min Introduction to MuleSoft Automation Suite 60 min LUNCH 60 min Community Session 45 min BREAK 15 min
- 64. All contents © MuleSoft, LLC Wrap-up, closure & next steps APIForce Zurich Fiona Leibundgut, MuleSoft
- 65. All contents © MuleSoft, LLC